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Understanding CPaaS market growth, trends and providers sponsored by TechTarget ComputerWeekly.com EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Unified Messaging \| Unified Messaging Systems

MicroScope – October 2019: What's next for the channel? sponsored by MicroScope EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly Posted: 08 Feb 2021 \| Published: 04 Sep 2019 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Data Management \| Data Security \| Data Storage \| PC Operating Systems \| Security \| Security Industry \| Security Infrastructure \| Security Software \| Security Threats

Infographic: CPaaS tools driving the market sponsored by TechTarget ComputerWeekly.com EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers

UCaaS vs. CCaaS vs. CPaaS: What's the difference? sponsored by TechTarget ComputerWeekly.com EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Posted: 05 Nov 2023 \| Published: 06 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Software as a Service

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

CW Benelux - February-April 2021: Is reluctance to report cyber crimes in the Netherlands helping the criminals to get away? sponsored by TechTarget ComputerWeekly.com EZINE: According to an academic study in the Netherlands, only one in seven Dutch people report a cyber crime to the police when it happens - feeling it is better to sort the problem out themselves because they don't think the police will do anything. Posted: 08 Feb 2021 \| Published: 11 Feb 2021 TOPICS: Cybersecurity \| Data Security \| IT Governance \| IT Management \| IT Services \| Security \| Security Threats

2021 UKI Salary Survey Analysis Video sponsored by TechTarget ComputerWeekly.com EGUIDE: We take a look at our 2021 Salary Survey results from over 300 respondents who work in the UKI IT sector. We will be breaking down which job functions get paid what, what areas of IT companies will be investing in in 2021 and the current diversity landscape residing in the UK tech sector. Posted: 30 Mar 2021 \| Published: 30 Mar 2021 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Systems \| IT Workforce

2021 UKI Media Consumption Infographic: Digital research preferences sponsored by TechTarget ComputerWeekly.com EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal. Posted: 13 Jan 2022 \| Published: 13 Jan 2022 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Services

Quantum computing in action sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing. Posted: 15 Mar 2021 \| Published: 15 Mar 2021 TOPICS: Architectures \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems

Computer Weekly – 24 October 2023: Brewing data insights at Heineken sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Posted: 24 Oct 2023 \| Published: 24 Oct 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| Operational Support Systems \| Public Cloud

Contact Centers Services Reports