Contact Centres Services White Papers, Software Downloads, Definition and Webcasts

IT Services > IT Management Services > IT Outsourcing Services >
Contact Centres Services Reports

UCaaS vs. CCaaS vs. CPaaS: What's the difference? sponsored by TechTarget ComputerWeekly.com EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Posted: 05 Nov 2023 \| Published: 06 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Software as a Service

Understanding CPaaS market growth, trends and providers sponsored by TechTarget ComputerWeekly.com EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Unified Messaging \| Unified Messaging Systems

MicroScope – October 2019: What's next for the channel? sponsored by MicroScope EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly Posted: 08 Feb 2021 \| Published: 04 Sep 2019 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Data Management \| Data Security \| Data Storage \| PC Operating Systems \| Security \| Security Industry \| Security Infrastructure \| Security Software \| Security Threats

Infographic: CPaaS tools driving the market sponsored by TechTarget ComputerWeekly.com EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Quantum computing in action sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing. Posted: 15 Mar 2021 \| Published: 15 Mar 2021 TOPICS: Architectures \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems

CW Nordics - August-October 2022: Norway struggles to keep up with demand for tech specialists sponsored by TechTarget ComputerWeekly.com EZINE: The growing importance of IT in all industries, along with a shortage in skills, make for an excellent high-tech job market for candidates in Norway. Read how recruiters are struggling to keep up with demand. Also read how the Danish government encourages research in strategic fields to attract tech companies. Posted: 04 Aug 2022 \| Published: 25 Aug 2022 TOPICS: IT Governance \| IT Services \| IT Systems \| IT Workforce \| Security \| Workforce Planning

CW Europe - December 2022 - February 2023: Finland prepares for drone technology take-off sponsored by TechTarget ComputerWeekly.com EZINE: Finland is preparing for a future where it could rely on flying drone technology. Read about its plans in this issue. Also find out how a PhD student in the Netherlands is helping to detect hidden messages on the internet by using steganography. Posted: 23 Nov 2022 \| Published: 08 Dec 2022 TOPICS: Data Center Cooling \| Internet Security \| IT Infrastructure \| IT Services \| Security

Computer Weekly – 3 May 2022: A prescription for digital accessibility at Boots sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, millions of people have difficulties when using websites – we find out how Boots is making its e-commerce offering fully accessible. Our new buyer's guide examines communications as a service. And we talk to Trainline's CTO about how the rail app provider survived and thrived post-pandemic. Read the issue now. Posted: 03 May 2022 \| Published: 03 May 2022 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Communications Networks \| Communications Software \| Communications Systems \| eCommerce \| IT Services \| IT Workforce \| Tax Law \| Web Development \| Web Services \| Web Site Design

CW Nordics - May-July 2022: How the Estonian government created a digital assistant to support citizens sponsored by TechTarget ComputerWeekly.com EZINE: As Estonia finalises the initial version of its government services digital assistant for launch, the man heading the project describes the birth of Bürokratt and beyond. Also read about Helsinki's role in a pan-EU project to introduce drone technology into emergency medical services. Posted: 11 May 2022 \| Published: 26 May 2022 TOPICS: Artificial Intelligence \| Internet Infrastructure \| IT Management \| IT Services \| IT Systems

Contact Centres Services Reports