Contact Centres Services Reports

MicroScope – October 2019: What's next for the channel?
sponsored by MicroScope
EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly
Posted: 08 Feb 2021 | Published: 04 Sep 2019

MicroScope

UCaaS vs. CCaaS vs. CPaaS: What's the difference?
sponsored by TechTarget ComputerWeekly.com
EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.
Posted: 05 Nov 2023 | Published: 06 Nov 2023

TechTarget ComputerWeekly.com

Infographic: CPaaS tools driving the market
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market.
Posted: 06 Nov 2023 | Published: 07 Nov 2023

TechTarget ComputerWeekly.com

Understanding CPaaS market growth, trends and providers
sponsored by TechTarget ComputerWeekly.com
EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.
Posted: 06 Nov 2023 | Published: 07 Nov 2023

TechTarget ComputerWeekly.com

Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP AG
WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008

SAP AG

CW Middle East - January-March 2021: $60m venture capital fund targets 120 startups
sponsored by TechTarget ComputerWeekly.com
EZINE: Countries in the Middle East see technology as an industry of the future and are investing heavily in the sector as part of their economic diversification plans. Read in this issue how the latest development will see a $60m venture capital fund, based in Bahrain, invest in 120 early-stage startups across the Middle East region.
Posted: 08 Feb 2021 | Published: 14 Jan 2021

TechTarget ComputerWeekly.com

CHAPTER 13: IT Troubleshooting
sponsored by McGraw Hill
BOOK: Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
Posted: 08 Feb 2021 | Published: 12 Jan 2021

McGraw Hill

The Essential IT Automation Success Checklist
sponsored by Red Hat
PRODUCT OVERVIEW: Automation is a top business initiative for 60% of organizations. In this product overview, discover 5 ways you can use Red Hat Ansible Automation Platform to simplify your company’s automation management efforts.
Posted: 22 Apr 2024 | Published: 22 Apr 2024

Red Hat

CW Nordics - November 2021-January 2022: Could Iceland be the best place in the world for HPC?
sponsored by TechTarget ComputerWeekly.com
EZINE: Most of Iceland's cheap, sustainable energy is used by aluminium smelters, but the country's Landsvirkjun power company is now promoting other uses for it, including high-performance computing. Also read in this issue how IoT collaboration in Norway is reaching beyond industries such as mining and shipping to include fish farming.
Posted: 15 Nov 2021 | Published: 25 Nov 2021

TechTarget ComputerWeekly.com

APAC IT Priorities 2022: Budgets and Buying Patterns
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC: In this infographic, we take a look into the budgets and buying trends for organizations in the Asia-Pacific region, the most popular IT projects and the areas that will drive investments in 2022.
Posted: 14 Dec 2021 | Published: 14 Dec 2021

TechTarget ComputerWeekly.com