Customer Information Management White Papers, Software Downloads, Definition and Webcasts

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Customer Information Management Reports

AI & Automation: Turning data into insights sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms. Posted: 08 Feb 2021 \| Published: 11 Jul 2018 TOPICS: Application Development \| Applications Management \| Applications Software \| Artificial Intelligence \| Business Intelligence \| Business Intelligence Software \| Business Process Automation \| CIOs \| Cloud Computing \| Cloud CRM \| Customer Data Integration \| Customer Data Management \| Data Analytics \| Data Classification \| Data Management \| Data Mining \| Data Modeling \| Data Profiling \| Data Visualization \| Databases \| Robotics

Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now. Posted: 08 Feb 2021 \| Published: 12 May 2020 TOPICS: Application Development \| CIOs \| Cloud Computing \| Cloud Storage \| Customer Data Management \| Data Management \| Governments \| Health Care Industry \| Health Care Software \| Software Testing

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

Lessons Learned: Top Reasons for PCI Audit Failure and How to Avoid Them sponsored by VeriSign, Inc WHITE PAPER: The drive to protect credit card data is vital, but many companies have yet to implement technologies and processes needed to address Payment Card Industry (PCI) compliance. This white paper examines top reasons for PCI failure and how to avoid them. Posted: 21 Nov 2006 \| Published: 01 Jul 2006 TOPICS: Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Audits \| Compliance Best Practices \| Credit Cards \| Customer Data Management \| Customer Privacy \| Data Encryption \| Information Security \| Payment Card Industry \| Payment Card Industry Data Security Standard \| Payment Card Industry Data Security Standard Compliance \| Regulations \| Security Best Practices \| Security Management

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style sponsored by Aplicor EBOOK: In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. Posted: 09 Mar 2009 \| Published: 09 Mar 2009 TOPICS: Business Intelligence \| CRM \| CRM Services \| CRM Software \| Customer Data Management \| Software as a Service \| Software Selection \| Software Upgrades

Achieving Advantage with Operational Customer Data Integration and Management sponsored by IBM Software Group WHITE PAPER: This white paper provides details on why WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM. Posted: 16 Nov 2006 \| Published: 01 Feb 2006 TOPICS: CRM \| CRM Services \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Master Data Management \| SOA \| WebSphere

Protect Your Customer Data for Peace of Mind sponsored by Cisco Systems, Inc. WHITE PAPER: When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind. Posted: 22 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Authentication \| Compliance (Systems Operations) \| Continuous Data Protection \| Customer Data Management \| Customer Data Management Software \| Customer Privacy \| Customer Satisfaction \| Data Back Ups \| Endpoint Security \| Firewall Management

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America, Inc. WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: 17 Sep 2008 \| Published: 17 Sep 2008 TOPICS: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

Business Value Analysis Study: Citizens Business Bank sponsored by Symantec Corporation WHITE PAPER: As a result of its relationship with Symantec, Citizens is achieving substantial business value. The Alchemy Solutions Group conducted a Total Operational and Economic Impact (TOEI) analysis of the different solutions deployed and quantified business value. Read this paper to see what they found. Posted: 09 Mar 2009 \| Published: 09 Mar 2009 TOPICS: Compliance (Systems Operations) \| Customer Data Management \| Disaster Recovery \| Email Filtering \| Information Security \| Network Monitoring \| Online Banking Services \| Security Management \| Security Threats

Customer Information Management Reports