Customer Services Outsourcing White Papers, Software Downloads, Definition and Webcasts

IT Services > IT Management Services > IT Outsourcing Services >
Customer Services Outsourcing Reports

UCaaS vs. CCaaS vs. CPaaS: What's the difference? sponsored by TechTarget ComputerWeekly.com EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together. Posted: 05 Nov 2023 \| Published: 06 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Software as a Service

Infographic: CPaaS tools driving the market sponsored by TechTarget ComputerWeekly.com EGUIDE: The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers

Understanding CPaaS market growth, trends and providers sponsored by TechTarget ComputerWeekly.com EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth. Posted: 06 Nov 2023 \| Published: 07 Nov 2023 TOPICS: Application Programming Interfaces \| Collaboration \| Collaborative Applications Software \| Communications Software \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Remote Users \| Unified Messaging \| Unified Messaging Systems

MicroScope – October 2019: What's next for the channel? sponsored by MicroScope EZINE: The fourth quarter is the busiest in the channel, and we get an idea of which technologies should be selling strongly Posted: 08 Feb 2021 \| Published: 04 Sep 2019 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Workforce Management \| Contact Centers \| Data Management \| Data Security \| Data Storage \| PC Operating Systems \| Security \| Security Industry \| Security Infrastructure \| Security Software \| Security Threats

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Computer Weekly - 23 August 2022: How digital technology rescued Merlin sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we talk to Merlin Entertainments – operator of Legoland and Alton Towers – about how digital saved the company when Covid shut its theme parks. We find out how data analytics can help to track greenhouse gas emissions. And Southern Water explains how data supports vulnerable customers. Read the issue now. Posted: 19 Aug 2022 \| Published: 23 Aug 2022 TOPICS: Broadband Wireless Services \| Cybersecurity \| Data Analytics \| eCommerce \| Green Data Center \| IT Services \| IT Systems

Computer Weekly – 24 October 2023: Brewing data insights at Heineken sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Posted: 24 Oct 2023 \| Published: 24 Oct 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| Operational Support Systems \| Public Cloud

Before-You-Buy Guide to IT Managed Services sponsored by TechTarget RESOURCE: Like most IT purchase decisions, managed services are not a decision to be taken lightly. That's where this guide will help. Access your copy of this exclusive "Before-You-Buy" Guidebook on IT Managed Services to get a closer look at the latest market factors to consider before signing off on new IT management services. Posted: 25 Mar 2021 \| Published: 25 Mar 2021 TOPICS: IT Management Services \| Outsourcing

CW Europe - March-May 2022: Luxembourg sees big role in global fintech market sponsored by TechTarget ComputerWeekly.com EZINE: Read about Luxembourg's aim to play a larger role in the rapidly growing global financial technology market. Also find out how a Siri-like digital assistant will automate the completion of government service requests in Estonia. Posted: 28 Feb 2022 \| Published: 10 Mar 2022 TOPICS: Artificial Intelligence \| Enterprise Applications Software \| Financial Applications Software \| IT Services \| IT Systems

APAC IT Priorities 2022: Budgets and Buying Patterns sponsored by TechTarget ComputerWeekly.com INFOGRAPHIC: In this infographic, we take a look into the budgets and buying trends for organizations in the Asia-Pacific region, the most popular IT projects and the areas that will drive investments in 2022. Posted: 14 Dec 2021 \| Published: 14 Dec 2021 TOPICS: IT Management \| IT Outsourcing Services \| IT Spending

Customer Services Outsourcing Reports