Hotline Support Reports

WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

Posted: 18 Jun 2009 | Published: 15 Jun 2009

TRIAL SOFTWARE: This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.

Posted: 27 Sep 2007 | Premiered: 26 Sep 2007

CASE STUDY: TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount.

Posted: 31 Aug 2007 | Published: 01 Aug 2007

WHITE PAPER: With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans.

Posted: 01 Sep 2006 | Published: 01 Jul 2006

EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

Posted: 08 Feb 2021 | Published: 22 Jul 2020

WHITE PAPER: Finding the optimal balance between performance and power efficiency is key in getting the best from your hardware. By allowing you to customise your PC’s thermal management settings, learn how Dell Optimizer can ensure you better runtime efficiency in performance per watt for your workload.

Posted: 26 Apr 2023 | Published: 26 Apr 2023

EGUIDE: We explore some of the minutiae of securing the remote workforce. First, infosec consultant Kevin Beaver, picks over some remote access security risks that have arisen during the pandemic. Then we explore the findings of a recent supplier report, which detailed how remote working burn-out is becoming a factor in increasing security risk.

Posted: 06 May 2021 | Published: 06 May 2021

WEBCAST: Explore how Windows PowerShell 2.0 can help increase the productivity of IT professionals by providing a powerful, complete scripting language to automate repetitive tasks and conduct remote troubleshooting. It delivers a growing set of cmdlets that can be used to manage Windows-based PCs and servers, and it can be easily extended.

Posted: 12 Jun 2009 | Premiered: Jan 9, 2009

WHITE PAPER: Read this case study to see how the benefits of Quest® Software's vWorkspace helped SeatonCorp achieve lower cost, enhanced capabilities, higher reliability, easier management and easier end-user IT support.

Posted: 29 Jun 2009 | Published: 26 Jun 2009

TECHNICAL ARTICLE: There is a lot of misinformation about Windows Vista in a managed IT environment. This article is intended to clear up misperceptions and provide an honest and frank assessment of the challenges and benefits of Windows Vista for IT professionals.

Posted: 26 Nov 2008 | Published: 26 Nov 2008