Information Technology Infrastructure Library White Papers, Software Downloads, Definition and Webcasts

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Information Technology Infrastructure Library Reports

ITIL and ITSM: How IT is becoming more service-oriented sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation. Posted: 08 Feb 2021 \| Published: 30 Apr 2019 TOPICS: Business Service Management \| IT Infrastructure \| IT Management \| IT Managers \| IT Service Management \| ITIL

ITOps & service management: The state of play in APAC sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle. Posted: 08 Feb 2021 \| Published: 22 Jul 2020 TOPICS: Artificial Intelligence \| Cloud Computing \| IT Management \| IT Service Management \| ITIL \| Mobile Workers \| Remote Computing \| Remote Network Management \| Remote Office Connectivity \| Remote Offices \| Remote Support Services \| Remote Users

eBook: Understanding GRC(Governance, Risk Management, and Compliance): Frameworks, Tools and Strategies sponsored by TechTarget Security EBOOK: Check out this expert eBook to learn about the benefits of implementing a GRC program and get best practices for integrating these strategies into your company's infrastructure. This eBook is sponsored by Application Security, Inc, Beyond Trust, Lumension Security, MessageLabs, Thawte, Varonis and Websense. Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: CobiT \| HIPAA \| ISO \| IT Governance \| ITIL \| Payment Card Industry Data Security Standard \| Regulatory Compliance \| Risk Management \| Sarbanes-Oxley Act of 2002 \| Security Management

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

ITIL V3 and the PMBOK® - Distinct but Complementary sponsored by Global Knowledge WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK). Posted: 10 Dec 2008 \| Published: 10 Dec 2008 TOPICS: Business Service Management \| Change Management \| IT Infrastructure \| IT Service Management \| ITIL \| Project Management

Virtual Data Center eZine - Volume 3 sponsored by Virtual Data Center eZine - Volume 3 WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Backups \| Data Centers \| Desktop Applications Management \| Desktop Management \| Disaster Recovery \| High Availability \| IT Service Management \| ITIL \| Server Consolidation \| Server Virtualization \| VMware	All resources sponsored by Virtual Data Center eZine - Volume 3

BoxTone: Mobile User Management with ITIL and ITSM sponsored by BoxTone WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service... Posted: 15 Apr 2008 \| Published: 15 Apr 2008 TOPICS: Handheld Devices \| ITIL \| Mobile Device Management \| Mobile Device Management Software \| Service Level Management \| Wireless Computing

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

Project Portfolio Management for the Skeptical IT Organization sponsored by Innotas WEBCAST: This Webcast discusses how PPM can increase efficiency in IT organizations, better align IT with business goals and improve project execution. Learn how web-based solutions have made PPM easy to implement and use, and affordable. Posted: 27 Oct 2006 \| Premiered: Nov 16, 2006, 14:00 EST (19:00 GMT) TOPICS: Application Integration \| Business IT Alignment \| ITIL \| Project Portfolio Management \| Software Project Management \| Strategic Planning

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Information Technology Infrastructure Library Reports