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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk sponsored by TechExcel WHITE PAPER: TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Business Process Management \| CRM \| Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desks \| Productivity \| Project Management

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software sponsored by Parature, Inc. CASE STUDY: In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. Posted: 28 Aug 2008 \| Published: 28 Aug 2008 TOPICS: Customer Satisfaction \| Database Management \| Database Performance Management \| Help Desks \| Software \| Software as a Service

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

DigitalPersona Pro sponsored by DigitalPersona SOFTWARE DEMO: This free product demo shows how DigitalPersona Pro can provide your company with biometric authentication for secure single sign-on. Posted: 15 May 2007 \| Premiered: 01 Jan 2006 TOPICS: Biometrics \| Fingerprinting \| Help Desks \| Identity Management \| Identity Management Software \| Identity Theft \| Password Management \| Password Management Software \| Passwords

Best Practices for Home Agents sponsored by Avaya Inc. WHITE PAPER: Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. Posted: 02 Jun 2008 \| Published: 01 Feb 2008 TOPICS: Best Practices \| Business Continuity Planning \| Contact Centers \| Help Desks \| Security \| VoIP

18 Top Data Catalog Software Tools To Consider Using In 2025 sponsored by TechTarget EGUIDE: ph Posted: 27 Feb 2025 \| Published: 27 Feb 2025 TOPICS: IT Management

Computer Weekly – 19 December 2023: The ransomware threat to UK critical infrastructure sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, a parliamentary report warns that a lack of ransomware preparedness at the highest levels of government is leaving UK critical national infrastructure dangerously exposed – we analyse the risks. We also examine how AI tools are helping to enhance cloud security. Read the issue now. Posted: 18 Dec 2023 \| Published: 19 Dec 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Cloud Security \| Collaboration \| Collaborative Applications Software \| Cybersecurity \| eCommerce \| eCommerce Software \| Hackers \| IT Management \| IT Systems \| IT Workforce \| Office Equipment and Supplies \| Print Management \| Printers \| Remote Offices \| Remote Users \| Workflow Software \| Workforce Management Software \| Workforce Planning

Implementing GenAI: Use cases & challenges sponsored by TechTarget ComputerWeekly.com EGUIDE: The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks. Posted: 07 Feb 2024 \| Published: 08 Feb 2024 TOPICS: Artificial Intelligence \| Cybersecurity \| IT Best Practices \| IT Infrastructure \| IT Management

2025 Technology Spending Intentions Study EMEA sponsored by TechTarget ComputerWeekly.com LANDING PAGE: TechTarget and Enterprise Strategy Group are conducting a survey to better understand the current state of technology spending in organizations.We highly value your input and appreciate your time. With your commentary, we can improve our coverage of this subject for you and your peers. Posted: 22 Aug 2024 \| Published: 23 Aug 2024 TOPICS: Budgeting \| Emerging Technologies \| Investments \| IT Infrastructure \| IT Management \| IT Spending

Service Desks Reports