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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now. Posted: 23 Feb 2024 \| Published: 27 Feb 2024 TOPICS: CIOs \| Cloud Computing \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Contact Center Management \| Contact Centers \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Hybrid clouds \| Licensing \| Microsoft Office \| Retail Channels \| Software Licensing \| Unified Messaging Systems

RPA vs. BPM: How are they different? sponsored by TechTarget ComputerWeekly.com EGUIDE: Robotic process automation and business process management are complementary partners in driving digital transformation initiatives. RPA has received a lot more publicity in recent years, but BPM is an essential discipline and a key enabler in scaling RPA projects. Here are the main differences between these process-oriented initiatives. Posted: 19 May 2022 \| Published: 19 May 2022 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Processes \| Workload Automation

Computer Weekly – 24 October 2023: Brewing data insights at Heineken sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now. Posted: 24 Oct 2023 \| Published: 24 Oct 2023 TOPICS: Artificial Intelligence \| CIOs \| Cloud Computing \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Management \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| Operational Support Systems \| Public Cloud

US Food Service - Streamline project includes Afaria sponsored by Sybase, an SAP company VIDEO: Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office. Posted: 11 May 2009 \| Premiered: 11 May 2009 TOPICS: CRM \| Customer Service \| Information Management \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| Sales Force Automation \| Sales Order Management \| SAP (Product) \| Wireless Security

Tableau Customer Case Study sponsored by Tableau Software CASE STUDY: While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution. Posted: 25 Aug 2008 \| Published: 25 Aug 2008 TOPICS: Business Intelligence \| Customer Service \| Dashboards \| Desktop Applications Management \| Desktop Management \| ERP

How to Become an SOA Superhero sponsored by IBM BROCHURE: This brochure shows how you can be a superhero by making WebSphere MQ the messaging backbone for your SOA, creating a common connection for the free flow of information. Posted: 12 Feb 2009 \| Published: 11 Feb 2009 TOPICS: Business Continuity Planning \| Business Processes \| File Transfer Protocols \| Hardware \| SOA \| Software \| Visual Basic

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling sponsored by BMC Software, Inc. WHITE PAPER: Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling. Posted: 17 Apr 2009 \| Published: 17 Apr 2009 TOPICS: Business Process Management \| Business Processes \| Enterprise Systems \| Job Scheduling Software \| Server Management \| TCO \| Workload Automation

School Bus Operator Drives Competitive Advantage with Blackberry Solution sponsored by BlackBerry CASE STUDY: Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone. Posted: 25 Feb 2009 \| Published: 25 Feb 2009 TOPICS: Business Intelligence \| Customer Service \| Mobile CRM \| Mobile Device Management \| PDA \| PDA Software \| Transportation Management \| Transportation Management Software

Epicor ICE 2.0: Introducing Next-Generation Business Architecture sponsored by Epicor Software Corporation WHITE PAPER: Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. Posted: 21 Nov 2008 \| Published: 21 Nov 2008 TOPICS: Business Processes \| CRM \| Enterprise Architectures \| Enterprise Systems \| ERP \| Globalization \| SOA \| Software

International Procurement Center: Increasing Efficiency and Maximizing Profitability sponsored by E2open WHITE PAPER: This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability. Posted: 14 Jan 2009 \| Published: 14 Jan 2009 TOPICS: Customer Service \| Data Communications Services \| Global Economy \| Manufacturing \| OEMs \| Procurement \| Supply Chains

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