In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
The Netherlands is seen as a pioneering country which often takes different approaches to solving problems. It is a small country with limited resources and often finds itself using innovative methods to keep up.
In this week's Computer Weekly, as adoption of containers grows rapidly, we look at the choices and potential benefits of the technology, the efforts being made to secure internet of things devices and how the latest Brexit plans will affect the UK tech sector. Read the issue now.
In this week's Computer Weekly, with a litany of security and compliance issues caused by Elon Musk's takeover of Twitter, we ask if it's still safe for enterprises. Our latest buyer's guide examines the technologies and best practices behind data visualisation. And we look at the emerging devices for accessing the metaverse. Read the issue now.
CCW Europe and GoTo teamed up to survey how customer management leaders are cultivating memorable customer experiences through first contact resolution (FCR). The results are laid out in this report alongside some actionable strategies that CX teams can adopt to really propel their FCR rates to new levels.
Blockchain is all the rage, although the technology is so much more than just about bitcoin and cryptocurrencies. In this issue of CW ASEAN, we examine how blockchain is being applied in cyber security, and whether the technology is really as secure as claimed by its proponents. Read the issue now.
In this week's Computer Weekly, experts advise on how IT and marketing chiefs can work together to deliver a high-quality customer experience. We examine how supercomputers are transforming science by processing large-scale data analytics. And we look at a key ethical aspect of AI – how to explain the decisions an AI makes. Read the issue now.
The Nordic region punches above its weight in IT terms, with a rich tech ecosystem that ranges from clusters of tech startups creating the latest apps to large in-house IT teams transforming traditional industries. Here are Computer Weekly's top 10 Nordic enterprise IT stories of 2019.
In this week's Computer Weekly, we look into Apple's controversial plans to build a huge datacentre in a small town in the west of Ireland, and the local arguments it has caused. We find out how the Met Office is managing its vast quantities of weather data. And we examine Google plans to bring AI to the recruitment market. Read the issue now.
In this week's Computer Weekly, the new CEO of the Gov-ernment Digital Service, Tom Read, explains his three-year strategy for improving online public services. EU attempts to regulate AI are under fire – we examine the issues. And we find out how Bupa is turning to the cloud to deliver per-sonalised healthcare. Read the issue now.
