Call Centers Services Multimedia

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Network-Aware End-to-End Service Management - Demo sponsored by Microsoft PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure. Posted: 02 Nov 2007 \| Premiered: 01 Nov 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

What is Third-Party Maintenance (TPM)? sponsored by Service Express VIDEO: Tune into this In a Flash video to learn the basics of third-party maintenance, and discover how you can start assembling a strong third-party toolset to support your data center maintenance strategy. Posted: 04 Apr 2023 \| Premiered: 04 Apr 2023 TOPICS: .NET

Human & AI & Knowledge: The Future of Compliant and Customer-Focused Contact Centers sponsored by RightAnswers by Upland WEBCAST: Explore the future of contact centers where human expertise, AI, and knowledge management unite. This webinar covers smart compliance tools, advanced agent guidance, and customer-centric strategies blending AI precision with human judgment. Transform your contact center for better experiences. Posted: 10 Mar 2025 \| Premiered: Mar 10, 2025 TOPICS: Enterprise Computing

Tech Lock-In: What Causes It, and How to Break Out sponsored by Corsica Technologies WEBCAST: Customers often feel "locked in" with their managed service provider due to long-term leases and data center ties. Providers can offer flexibility by retaining customers through service value, not lock-in. In this webcast, learn to assess your technology strategy and avoid mistakes when moving to the cloud. Posted: 18 Feb 2025 \| Premiered: Feb 19, 2025 TOPICS: .NET

Unleash the Power of AI to Elevate CX sponsored by Talkdesk VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level. Posted: 19 Jun 2024 \| Premiered: 19 Jun 2024 TOPICS: .NET

Multicloud and Your WAN sponsored by Apcela WEBCAST: Today’s organizations are in need of greater speed and flexibility. Namely, they’re looking for ways to integrate their core data centers, regional offices and remote users with SaaS and IaaS providers, and to extend their traditional WAN to the cloud. Watch this webcast to learn how Apcela’s Arcus Platform may be able to assist. Posted: 08 Feb 2021 \| Premiered: Feb 29, 2020 TOPICS: Cloud Computing \| Cloud Management \| Data Center Infrastructure Efficiency \| Data Center Management \| Infrastructure as a Service (IaaS) \| Network Architectures \| Network Configuration Management \| Network Infrastructure \| Network Management \| Network Performance \| Network Performance Management Software \| Networking \| Platform as a service \| Remote Access Software \| Remote Computing \| Remote Network Management \| Remote Office Connectivity \| Remote Users \| WAN