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Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

Project Brief: Inside Juniper's radical IT transformation sponsored by TechTarget ComputerWeekly.com EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents. Posted: 08 Feb 2021 \| Published: 15 Sep 2020 TOPICS: CIOs \| Cloud Computing \| Data Management \| Infrastructure as a Service (IaaS) \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Spending \| IT Workforce \| MPLS

2021 UKI Media Consumption Infographic: Engaging Prospect to accelerate the buy cycle sponsored by TechTarget ComputerWeekly.com EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for engaging prospect to accelerate the buy cycle. Posted: 13 Jan 2022 \| Published: 13 Jan 2022 TOPICS: Consumer Market \| IT Departments \| IT Industry \| IT Services

MicroScope – January 2023: Channel themes for 2023 sponsored by MicroScope EZINE: In this month's ezine, we provide a guide to the main areas of focus for the channel in the year ahead and look at what makes a good partner incentive programme. Posted: 09 Jan 2023 \| Published: 09 Jan 2023 TOPICS: Channel Management \| Environmental Compliance \| Incentive Management \| IT Management \| IT Services \| IT Systems \| Managed Security Services \| Managed Security Services Providers \| Partnerships

CW Nordics February-April 2020: Swedes lose faith in social media as data security fears increase sponsored by TechTarget ComputerWeekly.com EZINE: Swedish citizens are becoming more concerned about the activities of social media companies and are reducing their online interaction with them as a result. Posted: 08 Feb 2021 \| Published: 27 Feb 2020 TOPICS: Artificial Intelligence \| Computer Crimes \| Computer Software Industry \| Internet \| Internet Applications Software \| Internet Security \| IT Asset Management \| IT Governance \| IT Management \| IT Services \| Security \| Security Management

CW Nordics - February-April 2022: Swedish drone app gets life-saving equipment to heart attack victims sponsored by TechTarget ComputerWeekly.com EZINE: Thanks to an app developed in Sweden, drones can get life-saving equipment to heart-attack victims before emergency services can arrive on the scene, potentially increasing patient survival rates. Also in this issue, read about a Swedish bank's time-saving robots. Posted: 15 Feb 2022 \| Published: 24 Feb 2022 TOPICS: Artificial Intelligence \| Internet Applications Software \| IT Infrastructure \| IT Services \| IT Systems

CW Nordics - November 2021-January 2022: Could Iceland be the best place in the world for HPC? sponsored by TechTarget ComputerWeekly.com EZINE: Most of Iceland's cheap, sustainable energy is used by aluminium smelters, but the country's Landsvirkjun power company is now promoting other uses for it, including high-performance computing. Also read in this issue how IoT collaboration in Norway is reaching beyond industries such as mining and shipping to include fish farming. Posted: 15 Nov 2021 \| Published: 25 Nov 2021 TOPICS: Computer Hardware \| Data Center Cooling \| Internet \| IT Asset Management \| IT Services \| Network Architectures

MicroScope – July 2023: The pressure to deliver sponsored by MicroScope EZINE: With technology always changing, it can feel like an impossible feat to keep up – we speak to experts about how the channel handles rapid change and the pressure this places on partners to meet customer expectations. Also read about major themes of the market and how the topic of return on investments needs to stretch beyond economics Posted: 06 Jul 2023 \| Published: 07 Jul 2023 TOPICS: Channel Management \| Cloud Computing \| Economic Environment \| IT Best Practices \| IT Industry \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ROI

Call Centers Services Reports