EBOOK:
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
WHITE PAPER:
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
EZINE:
In this week's Computer Weekly, we look at how AI and data science are supporting the global push to deal with the coronavirus pandemic. We reveal, and talk to, the man behind the world's first computer virus pandemic, the Love Bug. And we examine how the IT services market will change as a result of the current crisis. Read the issue now.
BOOK:
Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
EZINE:
The IT skills gap in the Netherlands could be about to narrow as more women take up jobs in the sector. Figures from last year revealed that the number of female ICT professionals grew by 6.5%, while the number of male ICT professionals increased by only 1.7%. Read more about it in this issue.
EBOOK:
In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal.
INFOGRAPHIC:
In this infographic based on the results of our 2021 Media Consumption Survey, find out what are the most successful approaches to capturing a buyer's attention and the best ways to engage with users in the Asia-Pacific region.
EGUIDE:
A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT.
