Call Center Management White Papers

WHITE PAPER: Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.

Posted: 16 Sep 2008 | Published: 16 Sep 2008

WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

Posted: 20 May 2008 | Published: 19 May 2008

WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.

Posted: 16 Apr 2008 | Published: 01 Apr 2008

WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

Posted: 01 Feb 2008 | Published: 01 Feb 2008