Call Centre Management White Papers

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Call Centre Management White Papers (View All Report Types)

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

Moving beyond the Queue - Focusing on the Real-Time Customer sponsored by Inova Solutions WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. Posted: 20 May 2008 \| Published: 19 May 2008 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Management Software \| CRM \| Workforce

Converting Service Calls into Sales with Real-Time Offer Management sponsored by SAP America, Inc. WHITE PAPER: Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. Posted: 16 Sep 2008 \| Published: 16 Sep 2008 TOPICS: Call Center Management \| Change Management \| Cost Benefit Analysis \| Customer Satisfaction \| Data Management \| Real Time Operating Systems \| SAP (Product)

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

16 Ways Dell OpenManage Helps Your Business sponsored by Dell Technologies & Intel® WHITE PAPER: Access this infographic that highlights the 16th generation of Dell PowerEdge servers with 16 examples of how OpenManage portfolio enhances server range. Posted: 15 May 2024 \| Published: 15 May 2024 TOPICS: IT Management

Realizing the Value of the Green Data Center by Integrating Facilities and IT sponsored by IBM WHITE PAPER: This white paper discusses the importance of managing energy consumption in data centers and how systems management technologies contribute to green management. Posted: 06 Oct 2008 \| Published: 04 Oct 2008 TOPICS: Business Processes \| Data Centers \| Energy Industries \| Environmental Compliance \| Environmental Industry \| Environmental Law \| IT Infrastructure \| Systems Management

VIPRE Takes A Bite Out Of Bloatware sponsored by Sunbelt Software WHITE PAPER: Sunbelt Software's new VIPRE Enterprise package is ideally suited to combating legacy and new blended malware threats from traditional viruses to the newest spam and Trojans. Posted: 30 Jul 2009 \| Published: 30 Jul 2009 TOPICS: Anti-Spyware Software \| Endpoint Security \| Malware \| Network Monitoring \| Network Performance \| Network Security \| Security Software \| Security Threats \| Systems Management

Rational Asset Manager Made Practical sponsored by IBM WHITE PAPER: The eKit includes demos on how Rational Asset Manager tracks and audits your assets in order to utilize them for reuse. Posted: 25 Nov 2008 \| Published: 25 Nov 2008 TOPICS: Application Life-Cycle Management \| Applications Management \| ERP \| RAM \| SOA \| Systems Management

7 Requirements of Data Loss Prevention sponsored by Symantec Corporation WHITE PAPER: This report provides a clear understanding of the capabilities a successful data loss prevention solution must deliver. It also incorporates insight into the capabilities that companies require from their solution. Posted: 10 Mar 2009 \| Published: 10 Mar 2009 TOPICS: Balanced Scorecards \| Continuous Data Protection \| Data Encryption \| Data Management \| Metrics \| Network Security \| Security Threats \| Systems Management