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Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
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In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
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Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
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An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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This white paper explains how the IBM® Optim™ Data Growth Solution for z/OS offers proven capabilities that align the management of application data with your business objectives to maintain z/OS service levels and control costs.
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Metadata management is the foundation of data integration. This white paper examines the business advantages of effective metadata management.
WHITE PAPER:
The arrival of VMware virtualization technology and the multi-core Intel® Xeon® processor specifically designed for virtualization helps upgrading the company's core business systems in a limited amount of time.
