WHITE PAPER:
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
WHITE PAPER:
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
WHITE PAPER:
Trade study analysis is an effective method of comparing potential solutions to a given problem. Using a model-driven approach allows you to perform trade studies before development or implementation begins and saves time, money, and development headaches. Read on to learn more.
WHITE PAPER:
This document is intended to help organizations deal with the most critical of those threats by providing a list of the top ten database vulnerabilities as identified by Imperva's Application Defense Center.
WHITE PAPER:
Diskless PCs used in conjunction with image streaming software can provide a PC performance and compatibility experience that is identical to that of a standalone machine, but with all the benefits that centralized environments enable.
WHITE PAPER:
This white paper provides an overall approach to tuning I/O performance and also provides specific guidelines for using the storage array tuning controls.
WHITE PAPER:
This white paper explains what makes spam such an unbearable problem and how spamming tactics are evolving daily to beat anti-spam software.
WHITE PAPER:
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
WHITE PAPER:
This paper looks at the historical development of BI applications and BI technology, and concludes that five common Styles of BI have evolved during the past decade - each style representing a certain characteristic usage.
