Call Centre Software White Papers

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Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Financial Giant Cuts Costs through Offshore Testing Services sponsored by Hexaware Technologies WHITE PAPER: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates. Posted: 10 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Applications Management \| Banking Industry \| Call Center Software \| Contact Center Software \| Customer Satisfaction \| Financial Industry Organizations \| Financial Services \| IT Outsourcing Services \| Offshore Outsourcing \| Testing

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

HP Integrity Systems: Family Guide sponsored by Hewlett Packard Enterprise WHITE PAPER: The HP Adaptive Infrastructure portfolio creates the foundation for delivering better business outcomes by enabling you to reduce operational costs, accelerate speed of IT change, and deliver higher quality of service to the business. Posted: 16 Oct 2008 \| Published: 16 Oct 2008 TOPICS: Enterprise \| ERP \| High Availability \| Investments \| Security \| Server Consolidation \| Software \| Storage Devices

Support PCI Security Compliance with Enhanced Solutions from IBM sponsored by IBM WHITE PAPER: This white paper briefly describes PCI requirements, the benefits of compliance and the penalties for noncompliance. Posted: 13 Feb 2009 \| Published: 13 Feb 2009 TOPICS: Best Practices \| Data Security \| Hardware \| Security \| Software \| Vulnerability Assessments

Top Ten Database Security Threats: How to Mitigate the Most Significant Database Vulnerabilities sponsored by Imperva. WHITE PAPER: This document is intended to help organizations deal with the most critical of those threats by providing a list of the top ten database vulnerabilities as identified by Imperva's Application Defense Center. Posted: 29 Nov 2013 \| Published: 08 Oct 2008 TOPICS: Access Control \| Database Management \| Database Security \| ERP \| Intrusion Prevention Systems \| Software \| Systems Management

Retail Banking Test Suite IP sponsored by Hexaware Technologies WHITE PAPER: Hexaware's Retail Banking Testing Intellectual Property (RBT IP) aims at supporting retail banking application / products across the globe by reducing the overhead of dependencies on SMEs and brings in the concept of reusability. Posted: 20 May 2008 \| Published: 01 Mar 2008 TOPICS: Retail Banking Services \| Software

How to Assure ERP Success: Taking Ownership sponsored by IFS WHITE PAPER: CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. Posted: 12 Jan 2009 \| Published: 12 Jan 2009 TOPICS: CFOs \| CRM \| EDI \| Enterprise Applications Software \| ERP \| ROI \| Supply Chain Management

The Complete Network Assessment sponsored by Dorado Software WHITE PAPER: This paper gives a brief overview on how a complete network inventory assessment can improve the health & security of network. Posted: 19 Nov 2008 \| Published: 19 Nov 2008 TOPICS: Asset Management Services \| Change Management \| Configuration Management \| Inventory Management \| IT Infrastructure \| Network Performance \| Regulatory Compliance \| Software

Oracle WebLogic Server - A Solid Foundation for SOA sponsored by Oracle Corporation WHITE PAPER: This white paper shows how Oracle WebLogic Server supports the next generation of enterprise applications and services. Learn how to leverage the Java EE 5 advantage and dramatically speed development of SOA applications. Posted: 13 May 2009 \| Published: 04 Nov 2008 TOPICS: Application Deployment \| Application Development \| Customer Loyalty \| Enterprise Applications Software \| Java \| JavaBeans \| Oracle (Product) \| ROI \| SOA \| User Interfaces \| Web Services