Call Centre Software White Papers

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Financial Giant Cuts Costs through Offshore Testing Services
sponsored by Hexaware Technologies
WHITE PAPER: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: 10 Apr 2008 | Published: 01 Apr 2008

Hexaware Technologies

Listen and Learn - Improving Operations by Utilizing Customer Feedback
sponsored by Mindshare Technologies
WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

Mindshare Technologies

Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP AG
WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008

SAP AG

IT Consolidation with VMware and Dell EqualLogic iSCSI SANs
sponsored by Dell and VMware
WHITE PAPER: Dell EqualLogic™ PS Series iSCSI SANs help to reduce the cost and complexity of IT Consolidation and uniquely integrate with VMware® Infrastructure to enable the fully virtualized IT environment.
Posted: 14 May 2009 | Published: 14 May 2009

Dell and VMware

A Tour of HP Sarbanes-Oxley IT Assessment
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper describes HP Sarbanes-Oxley IT Assessment Accelerator, a template of pre-defined information based on ITGI's COBIT, which is loaded into HP Quality Center to help your organization define and execute Sarbanes-Oxley testing, evaluate the results, and develop remediation plans.
Posted: 29 Apr 2009 | Published: 01 Apr 2009

Hewlett Packard Enterprise

Leverage ERP for Sales & Operations Planning
sponsored by IFS
WHITE PAPER: Read this white paper to learn how to use your ERP to facilitate Sales and Operations Planning (S&OP), which helps manufacturers rapidly adjust to changes in the market.
Posted: 12 Jan 2009 | Published: 12 Jan 2009

IFS

Dell PowerVault MD3000 3000 Mailbox Single Copy Cluster Microsoft Exchange 2007 Storage Solution
sponsored by DellEMC and Intel®
WHITE PAPER: This white paper describes a tested and validated storage solution for a 3000 mailbox Exchange 2007 environment with Single Copy Cluster in a high availability clustering mechanism based on the Microsoft Cluster Service shared storage.
Posted: 27 Aug 2008 | Published: 27 Aug 2008

DellEMC and Intel®

ENTERPRISE APPLICATION ARCHIVING: Unified Protection and Management for Enterprise Application Output
sponsored by EMC Corporation
WHITE PAPER: Today easy management of and access to archives is more than compliance and governance, it is also about improving service, repurposing content, creating new revenue streams, protecting public safety and more.
Posted: 13 Mar 2008 | Published: 12 Mar 2008

EMC Corporation

How to Assure ERP Success: Taking Ownership
sponsored by IFS
WHITE PAPER: CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success.
Posted: 12 Jan 2009 | Published: 12 Jan 2009

IFS

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management
sponsored by SpringCM
WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.
Posted: 16 Apr 2008 | Published: 11 Oct 2010

SpringCM