WHITE PAPER:
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER:
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
WHITE PAPER:
Read this e-book to learn why 50% of surveyed data center execs prefer Category 7/Class F network cabling. See for yourself how this advancement in network cabling can support speeds beyond 10 Gb/s.
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
WHITE PAPER:
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
WHITE PAPER:
This document discusses that dollars and time currently consumed by existing tape libraries can be far better utilized by moving to disk back-up with deduplication.
WHITE PAPER:
The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute it flawlessly. In these tough times, it is imperative for CIOs to deliver more value as IT budgets fall.
WHITE PAPER:
This paper will discuss High performance, space-efficient hypervisor-aware SAN-based snapshot and replication support, backup and recovery, IT infrastructure, as well as virtual security.
