Customer Self Service White Papers

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Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction
sponsored by Enigma, Inc.
WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs.
Posted: 11 Mar 2008 | Published: 01 Jan 2008

Enigma, Inc.

Proactive PC Support Improves Service and Lowers Total Cost of Ownership
sponsored by Intel Corporation
WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
Posted: 02 Apr 2009 | Published: 01 Jan 2009

Intel Corporation

Retail Fashion Market RFID Solutions
sponsored by Motorola Solutions
WHITE PAPER: This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
Posted: 22 Jul 2008 | Published: 01 Jan 2007

Motorola Solutions

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
sponsored by Avaya Inc.
WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers.
Posted: 20 Jun 2008 | Published: 01 Feb 2005

Avaya Inc.

Unsung Heroes - How Routing & Switching Keep the Business Going
sponsored by Cisco Systems, Inc.
WHITE PAPER: Routers and switches are the building blocks for all business communications from data to voice and video to wireless access.
Posted: 02 Feb 2009 | Published: 02 Feb 2009

Cisco Systems, Inc.

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling
sponsored by BMC Software, Inc.
WHITE PAPER: Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.
Posted: 17 Apr 2009 | Published: 17 Apr 2009

BMC Software, Inc.

Going Mobile: Developing an Application Mobilization Plan for Your Business
sponsored by BlackBerry
WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.
Posted: 19 Jun 2008 | Published: 01 Jun 2008

BlackBerry

Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
WHITE PAPER: With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
Posted: 26 Jan 2009 | Published: 26 Jan 2009

Oracle Corporation

Collaborative and Comprehensive: A Bold New Look for Global Sourcing
sponsored by Accenture
WHITE PAPER: This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques.
Posted: 26 Jun 2008 | Published: 01 Sep 2007

Accenture

Keys to Microsoft Application Acceleration: Advances in Delivery Systems
sponsored by Citrix
WHITE PAPER: Read this paper to learn how you can ensure significantly faster access to the Microsoft applications your users depend on. Download this complimentary guide to discover how an integrated advanced delivery solution can help you.
Posted: 19 Sep 2008 | Published: 18 Sep 2008

Citrix