Customer Self Service White Papers

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Customer Self Service White Papers (View All Report Types)

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line sponsored by Avaya Inc. WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers. Posted: 20 Jun 2008 \| Published: 01 Feb 2005 TOPICS: Best Practices \| Contact Centers \| Customer Self-Service

Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction sponsored by Enigma, Inc. WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs. Posted: 11 Mar 2008 \| Published: 01 Jan 2008 TOPICS: Aerospace and Defense Industry \| Asset Management (Finance) \| Automotive Industry \| Cataloging (Information Management) \| Customer Self-Service \| Customer Support Software \| Documentation \| Electronic Catalog Management \| Identification Systems \| Maintenance Contracts \| Manufacturing Industry \| Productivity \| Sales

Retail Fashion Market RFID Solutions sponsored by Motorola Solutions WHITE PAPER: This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right Posted: 22 Jul 2008 \| Published: 01 Jan 2007 TOPICS: Customer Satisfaction \| Customer Self-Service \| Inventory Management \| RFID \| RTO \| Sales \| Supply Chain Management \| Warehouse Management \| Warehouse Management Software

Proactive PC Support Improves Service and Lowers Total Cost of Ownership sponsored by Intel Corporation WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. Posted: 02 Apr 2009 \| Published: 01 Jan 2009 TOPICS: Customer Self-Service \| Customer Support Software \| Desktop Computer Support \| Desktop Management \| Diagnostic and Test Software \| Notebook Computers \| Self-Service Applications Software \| TCO

International Procurement Center: Increasing Efficiency and Maximizing Profitability sponsored by E2open WHITE PAPER: This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability. Posted: 14 Jan 2009 \| Published: 14 Jan 2009 TOPICS: Customer Service \| Data Communications Services \| Global Economy \| Manufacturing \| OEMs \| Procurement \| Supply Chains

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

SAP Netweaver: Streamlining the Transition to Services-Based IT Security sponsored by SAP America, Inc. WHITE PAPER: This paper describes how the SAP NetWeaver® platform and its components help IT organizations align with their enterprise business requirements in the area of security. Posted: 18 Jun 2008 \| Published: 01 Feb 2006 TOPICS: Authentication \| Business Processes \| Productivity \| Security

SAP Upgrade Assessment: Mitigating Risk of Upgrade Projects sponsored by HCL Software WHITE PAPER: This white paper examines the challenges and risks associated with SAP Upgrades and analyze how a SAP Upgrade Assessment could be used as a risk mitigation tool. Posted: 20 Jun 2008 \| Published: 13 Mar 2008 TOPICS: Business Processes \| Downtime \| Risk Assessment \| SAP (Product) \| Testing

Collaborative and Comprehensive: A Bold New Look for Global Sourcing sponsored by Accenture WHITE PAPER: This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques. Posted: 26 Jun 2008 \| Published: 01 Sep 2007 TOPICS: Business Processes \| Change Management \| Collaboration

Beyond Disaster Recovery: Becoming a Resilient Business sponsored by IBM WHITE PAPER: In this white paper, you'll learn how to determine risks, calculate impact, evaluate your current structure's response and test overall resiliency. Posted: 27 Oct 2008 \| Published: 27 Oct 2008 TOPICS: Business Processes \| CRM \| Disaster Planning \| Disaster Recovery \| ERP \| High Availability \| Risk Management