Customer Self Service Multimedia

WEBCAST: More than half of B2B brands say they rely on purchase intent data, yet research suggests most marketers lack access to the people actually exhibiting intent. Watch this video to see how TechTarget’s publisher-based model provides access to the active, opted-in prospects you need to hit your KPIs and grow your business.

Posted: 08 Feb 2021 | Premiered: Apr 9, 2020

WEBCAST: Embedding AI in customer care solutions delivers streamlined operations, enhanced customer interactions, robust data security, and compelling ROI for partners. DMS International, a Build partner, will share how they are using AI, the value they have received or are expecting to get and why they decided to use IBM technology.

Posted: 25 Oct 2024 | Premiered: Oct 25, 2024

WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

Posted: 08 Feb 2021 | Premiered: Jun 1, 2020

WEBCAST: Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.

Posted: 08 Feb 2021 | Premiered: Feb 19, 2020

WEBCAST: This webcast will cover how to work with business groups to gather requirements, identify needs and select the most valuable approach to a wireless application.

Posted: 01 Aug 2007 | Premiered: Aug 16, 2007, 13:00 EDT (17:00 GMT)

PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.

Posted: 22 Jul 2009 | Premiered: 22 Jul 2009

WEBCAST: This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.

Posted: 10 Mar 2008 | Premiered: Mar 1, 2008

WEBCAST: Adapting to change is hard for today's professional architectures, but with the dynamics of the industry, change is a must. This webcast will show how to gain successful agility and maximize business IT value with the Smart SOA approach. Watch now!

Posted: 13 Oct 2008 | Premiered: Nov 5, 2008, 10:30 EST (15:30 GMT)

TRIAL SOFTWARE: Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change.

Posted: 10 Mar 2008 | Premiered: 01 Jan 2006

VIDEO: Hitachi is creating automated shops that can be easily set up by combining advanced technologies like AI and privacy-enabled sensors. Watch this short video to see how this next step in retail development is improving the lives of customers and retailers alike.

Posted: 16 Aug 2021 | Premiered: 16 Aug 2021

WEBCAST: To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.

Posted: 16 May 2024 | Premiered: Apr 16, 2024

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

VIDEO: What if the service function was a driver for growth, engaging the customer at every step of the journey and delivering the experiences they desire? Tune into this brief video to learn how you can reimagine service with AWS, Accenture, and Salesforce to boost customer satisfaction and retention and drive revenue for your business.

Posted: 25 Jun 2024 | Premiered: 25 Jun 2024

WEBCAST: With 84% of today’s leaders agreeing that generative AI will help their organizations better serve their customers, it’s no wonder that many businesses are adopting new AI tools. However, some aren’t completely sold on AI. Tune into this webinar to learn more.

Posted: 02 Jul 2024 | Premiered: Jul 2, 2024

VIDEO: In this 2-minute video, you’ll hear from Bob Shelton, VP of Business Development at Tarigma, about how they leveraged services from AllCloud to migrate their on-premises software to the AWS cloud. Tune in now to find out how used generative AI to reduce manual reporting tasks and boost efficiency for their business.

Posted: 04 Jun 2024 | Premiered: 04 Jun 2024

VIDEO: Christensen is one of the largest distributors of fuels, lubricants, and propane solutions to convenience stores and truck stops. In this video testimonial, Christensen employees share how Hughes is an essential partner for Christensen, providing reliable payment networks for their retailers. Watch now to learn more.

Posted: 14 Aug 2024 | Premiered: 14 Aug 2024

WEBCAST: Get an overview of the concepts, terminology, and processes of machine learning, and how it can solve business problems. Discover when it is appropriate to use a machine learning model, and the phases of a machine learning pipeline.

Posted: 20 Sep 2024 | Premiered: Sep 20, 2024

VIDEO: How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.

Posted: 11 Sep 2019 | Premiered: 06 Jun 2019

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

WEBCAST: Today, more banks sell through digital channels than ever before.But this change has come at a cost, as financial institutions are increasingly targeted by cyberattacks. In this webcast, 3 experts come together to discuss the complex environment facing financial services. Watch now to learn more.

Posted: 21 Aug 2024 | Premiered: Aug 22, 2024

WEBCAST: To keep up with digital transformation, many organizations have started to integrate Gen AI and other automation tech for improved efficiency, productivity, and satisfaction. However, many are still hesitant to lean into these tools. Tune into this webinar to learn more.

Posted: 27 Sep 2024 | Premiered: Sep 27, 2024

WEBCAST: The shift-left mindset empowers users to prevent issues before they reach the higher tiers of support. In this webcast, TSA’s John Ragsdale, Coveo’s Bonnie Chase, and Coveo’s Leblanc, come together to discuss how shift left strategy allows organizations to improve customer experience. Watch now to learn more.

Posted: 07 Aug 2024 | Premiered: Aug 7, 2024

WEBCAST: In today’s connected world, there’s no shortage of entry points into financial institutions. From online banking websites to mobile apps, these crucial parts of a business are also easy targets. Learn how to take a proactive approach to protect customer assets and your brand while delivering an exceptional user experience in this webinar.

Posted: 19 Nov 2024 | Premiered: Nov 19, 2024

VIDEO: Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.

Posted: 13 Apr 2024 | Premiered: 13 Apr 2024

VIDEO: Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.

Posted: 09 Mar 2024 | Premiered: 09 Mar 2024

WEBCAST: Ask any CEO what they want, and they’ll likely tell you it’s more customers. That is easier said than done—or is it? With so many tactics to create new opportunities, the time to act is now. Watch this webcast to learn how account-based marketing (ABM) keeps customers engaged and spending with you.

Posted: 15 Feb 2023 | Premiered: Feb 15, 2023

WEBCAST: In this webinar with Mobile World Live, you will hear about the latest developments in generative AI and Machine Learning, its impact on communication service providers, and how to enable better customer experiences and deepen insights into your operations. Tune in now to learn more.

Posted: 30 May 2024 | Premiered: May 30, 2024

VIDEO: Cisco uses the CyberArk Identity Security platform to provide dynamic and one-click privileged access that staff need to deliver and develop services to customers and to accelerate and secure DevOps pipelines with a dynamic secrets management strategy.

Posted: 01 Jun 2024 | Premiered: 21 Aug 2024

VIDEO: While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.

Posted: 18 Apr 2024 | Premiered: 18 Apr 2024

WEBCAST: Organizations are under pressure to utilize their cloud services and environments to their maximum potential. But this has led to some security concerns. In this webcast, ESG’s Melinda Marks joins with experts from AWS and Palo Alto to discuss how organizations can elevate their threat intelligence across the cloud. Tune in to learn more.

Posted: 29 Jul 2023 | Premiered: Jul 29, 2023

WEBCAST: While many may not spend much time thinking about the impact they have personally on customer experience, the impact is very real. In this webinar, discover what’s essential to understand about people’s wants and needs from the latest CX research.

Posted: 27 Oct 2023 | Premiered: Oct 28, 2023

WEBCAST: Organizations know the importance of digital modernization, but a current state of increased IT complexity, rising costs, and an ongoing skills shortage, large projects can be risky without the right help. Moving your apps to a SaaS delivery model is the way to go, but with managed services it can be even easier. Watch this video to learn more.

Posted: 14 Jul 2023 | Premiered: Jul 14, 2023

WEBCAST: See how you can seamlessly deploy Cohere's large language models (LLMs) at scale on Amazon Web Services (AWS) to perform repetitive tasks, such as copywriting and text summarization, with greater accuracy and speed.

Posted: 26 Jun 2024 | Premiered: Jun 18, 2024