Dealing with Customers White Papers

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Managing Your Data Assets sponsored by Pitney Bowes Business Insight WHITE PAPER: Information management is integral to successfully maintaining a competitive advantage. The value of all your data can increase or decrease over time depending on how you manage it. Read on to learn how to gain the insights into information management you need to succeed and gain that competitive edge that is now more important than ever. Posted: 30 Jul 2009 \| Published: 30 Jul 2009 TOPICS: Best Practices \| CRM \| Data Governance \| Data Management \| Data Profiling \| Data Security \| Data Stewardship \| Information Management \| ROI

Beagle Research Group: Next Generation Platforms for On-Demand Applications sponsored by Salesforce.com WHITE PAPER: Learn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise. Posted: 18 Oct 2006 \| Published: 01 Mar 2006 TOPICS: Application Deployment \| Application Development \| Application Development and Integration Services \| Application Integration \| CRM \| CRM Hosting \| Enterprise Applications Software \| Enterprise Computing \| IT Best Practices \| Software as a Service \| Software Best Practices \| Software Testing

Oracle SOA Suite and Enterprise Portals sponsored by Oracle Corporation WHITE PAPER: This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments. Posted: 04 Nov 2008 \| Published: 04 Nov 2008 TOPICS: Application Integration \| Business Activity Monitoring \| CRM \| ERP \| Productivity \| ROI \| SOA \| Web Services Management

Get the Facts on Information Availability: Essential Data Protection, Recovery and Resiliency for Banks sponsored by Vision Solutions WHITE PAPER: The power of an information availability solution lies in its ability to transform any nonproductive, non-profitable downtime into the optimum level of value-producing business uptime. Posted: 09 May 2008 \| Published: 01 Jan 2007 TOPICS: Banking Industry \| Business Processes \| CRM \| Data Protection \| Data Recovery \| Downtime \| Gramm-Leach-Bliley Act \| High Availability \| Productivity \| Sarbanes-Oxley Compliance

Quality Data - Fuel for Your CRM Engine sponsored by Hoover's, Inc. A D&B Company WHITE PAPER: A CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention. Posted: 02 Jan 2007 \| Published: 13 Feb 2006 TOPICS: CRM \| Customer Data Management \| Customer Service \| Data Mining \| Data Profiling \| Data Quality \| Information Service Providers \| Marketing \| Marketing Information Systems \| Sales \| Sales Information Systems

Delivering on the Promise of eLearning sponsored by Adobe WHITE PAPER: This white paper considers some of the reasons that institutions and enterprises are turning to eLearning to engage learners with ideas and information. It also gives suggestions for creating digital learning experiences that engage learners. Posted: 19 Jul 2007 \| Published: 01 May 2007 TOPICS: CRM \| Distance Learning \| Education Industry \| eLearning \| eLearning Software \| LMS \| PDF \| Telecommunications Industry

The Customer Focused Enterprise sponsored by IBM Line of Business WHITE PAPER: The growing bifurcation of the marketplace between the two extremes of product commodity and customer needs-based solutions will make rapid losers and winners across different industries. Posted: 29 Nov 2007 \| Published: 01 Apr 2006 TOPICS: Business Processes \| CRM

CSO Insights Summary Report: The Impact of Sales Process and CRM on Optimizing Sales Effectiveness sponsored by FrontRange Solutions Inc. WHITE PAPER: Compare the performance differences between firms with well a defined and CRM supported sales process verses those without optimized sales strategies. Discover the most dramatic areas of performance gain and the impact on sales effectiveness. Posted: 22 Nov 2006 \| Published: 26 Dec 2005 TOPICS: Business Performance Management \| CRM \| CRM Best Practices \| CRM Hosting \| Lead Generation \| ROI \| Sales Force Automation \| Sales Information Systems

Size DOES Matter - When Choosing the Right ERP Solution sponsored by Xperia WHITE PAPER: In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier. Posted: 02 Oct 2008 \| Published: 30 May 2006 TOPICS: Apparel Industry \| CRM \| ERP Software \| Manufacturing Software \| Manufacturing Systems \| Marketing \| Sales \| Supply Chain Management

Eight Strategies for First Rate Customer Service sponsored by Cisco Systems, Inc. WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 06 Oct 2008 \| Published: 03 Oct 2008 TOPICS: Communications Networks \| CRM \| Customer Loyalty \| IP \| Network Convergence \| Network Management Services \| SMBs \| Software