Employee Self-service White Papers

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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
sponsored by Avaya Inc.
WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers.
Posted: 20 Jun 2008 | Published: 01 Feb 2005

Avaya Inc.

Retail Fashion Market RFID Solutions
sponsored by Motorola Solutions
WHITE PAPER: This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
Posted: 22 Jul 2008 | Published: 01 Jan 2007

Motorola Solutions

Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction
sponsored by Enigma, Inc.
WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs.
Posted: 11 Mar 2008 | Published: 01 Jan 2008

Enigma, Inc.

Proactive PC Support Improves Service and Lowers Total Cost of Ownership
sponsored by Intel Corporation
WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.
Posted: 02 Apr 2009 | Published: 01 Jan 2009

Intel Corporation

Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
WHITE PAPER: With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
Posted: 26 Jan 2009 | Published: 26 Jan 2009

Oracle Corporation

Get Ready for Master Data Management: Ten Things You Can Do Now
sponsored by Kalido
WHITE PAPER: This paper explians in detail ten things you can do now to prepare for your master data management initiative.
Posted: 27 Oct 2008 | Published: 27 Oct 2008

Kalido

Global Delivery: A Course to High Performance in a Multi-Polar World
sponsored by Accenture
WHITE PAPER: To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry.
Posted: 18 Feb 2009 | Published: 18 Feb 2009

Accenture

The Path toward Pervasive Business Intelligence at Ferrari North America
sponsored by Tableau Software
WHITE PAPER: Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
Posted: 02 Dec 2008 | Published: 02 Dec 2008

Tableau Software

Demystifying Customer Service Correspondence Work Flow in Cards
sponsored by Wipro
WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
Posted: 13 May 2009 | Published: 12 May 2009

Wipro

AT&T Business Continuity Survey: 2008
sponsored by AT&T Corp
WHITE PAPER: The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy.
Posted: 06 Oct 2008 | Published: 04 Oct 2008

AT&T Corp