Employee Self-service Multimedia

WEBCAST: Embedding AI in customer care solutions delivers streamlined operations, enhanced customer interactions, robust data security, and compelling ROI for partners. DMS International, a Build partner, will share how they are using AI, the value they have received or are expecting to get and why they decided to use IBM technology.

Posted: 25 Oct 2024 | Premiered: Oct 25, 2024

WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

Posted: 08 Feb 2021 | Premiered: Jun 1, 2020

WEBCAST: More than half of B2B brands say they rely on purchase intent data, yet research suggests most marketers lack access to the people actually exhibiting intent. Watch this video to see how TechTarget’s publisher-based model provides access to the active, opted-in prospects you need to hit your KPIs and grow your business.

Posted: 08 Feb 2021 | Premiered: Apr 9, 2020

WEBCAST: Access this webcast to learn how using the latest intent data and AI-driven technologies can transform their productivity and yields from a market, an ICP, or a set of named ABM accounts.

Posted: 08 Feb 2021 | Premiered: Feb 19, 2020

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

WEBCAST: Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need...

Posted: 04 Feb 2008 | Premiered: Nov 13, 2007

PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems.

Posted: 22 Jul 2009 | Premiered: 22 Jul 2009

WEBCAST: This webcast will cover how to work with business groups to gather requirements, identify needs and select the most valuable approach to a wireless application.

Posted: 01 Aug 2007 | Premiered: Aug 16, 2007, 13:00 EDT (17:00 GMT)

WEBCAST: Adapting to change is hard for today's professional architectures, but with the dynamics of the industry, change is a must. This webcast will show how to gain successful agility and maximize business IT value with the Smart SOA approach. Watch now!

Posted: 13 Oct 2008 | Premiered: Nov 5, 2008, 10:30 EST (15:30 GMT)

VIDEO: Hitachi is creating automated shops that can be easily set up by combining advanced technologies like AI and privacy-enabled sensors. Watch this short video to see how this next step in retail development is improving the lives of customers and retailers alike.

Posted: 16 Aug 2021 | Premiered: 16 Aug 2021

WEBCAST: To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.

Posted: 16 May 2024 | Premiered: Apr 16, 2024

WEBCAST: Get an overview of the concepts, terminology, and processes of machine learning, and how it can solve business problems. Discover when it is appropriate to use a machine learning model, and the phases of a machine learning pipeline.

Posted: 20 Sep 2024 | Premiered: Sep 20, 2024

VIDEO: When your organization faces limited resources and limited process time, how can your organization keep seamless digital services and operations running without sacrificing employee experience? Tune in to this short video to learn how service operations powered by AI can help

Posted: 08 Feb 2024 | Premiered: 08 Feb 2024

WEBCAST: With 84% of today’s leaders agreeing that generative AI will help their organizations better serve their customers, it’s no wonder that many businesses are adopting new AI tools. However, some aren’t completely sold on AI. Tune into this webinar to learn more.

Posted: 02 Jul 2024 | Premiered: Jul 2, 2024

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

VIDEO: While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.

Posted: 18 Apr 2024 | Premiered: 18 Apr 2024