Trainers White Papers

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

Posted: 02 Apr 2009 | Published: 02 Apr 2009

WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.

Posted: 03 Apr 2006 | Published: 01 Mar 2006

WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments.

Posted: 31 Jul 2006 | Published: 01 Jul 2006

WHITE PAPER: The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.

Posted: 14 Apr 2009 | Published: 09 Sep 2008

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: Information security professionals are facing a growing amount of pressure. This survey provides detailed insight into the important trends and opportunities emerging in the information security profession worldwide.

Posted: 03 Jun 2008 | Published: 03 Jun 2008

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

FORRESTER TOTAL ECONOMIC IMPACT REPORT: The Boost.ai conversational AI platform helped a financial services organization automate 70% of customer inquiries, freeing up employees to focus on value-added tasks. This resulted in $15.7M in FTE reassignment savings and $10.9M in income uplift over 3 years. Read the full Forrester Total Economic Impact report to learn more.

Posted: 01 Aug 2024 | Published: 01 Aug 2024

EGUIDE: By providing specialty-specific EHR training, using e-learning modules, and encouraging ongoing EHR education, healthcare organizations can help promote clinician satisfaction.

Posted: 11 Apr 2024 | Published: 11 Apr 2024

WHITE PAPER: Discover how conversational IVR can revolutionize your contact center. This guide explores the benefits of voice bots, including increased accuracy, flexibility, and reduced costs. Learn the 5 steps to a successful voice project and how boost.ai's solutions can transform your customer experience. Read the full white paper.

Posted: 01 Aug 2024 | Published: 01 Aug 2024

EBOOK: This comprehensive guidebook explores enterprise chatbots and conversational AI, outlining how they can automate customer service, increase sales, and boost efficiency. Learn about the history, key features, and real-world use cases across industries. Download the e-book to discover how AI-powered chatbots can transform your customer experience.

Posted: 01 Aug 2024 | Published: 01 Aug 2024

WHITE PAPER: Conversational AI can significantly improve customer experience in the financial services industry by automating routine inquiries, enabling 24/7 support, and gathering valuable customer feedback. Learn how leading banks are putting conversational AI into practice - read the full white paper.

Posted: 01 Aug 2024 | Published: 01 Aug 2024

WHITE PAPER: TeamViewer's AI-powered Session Insights boost IT efficiency by automating documentation and providing analytics. These features enable faster issue resolution, improved customer satisfaction, and scaled expertise. With integrations for Microsoft Teams and ServiceNow, TeamViewer streamlines remote support. Learn more by reading this white paper.

Posted: 11 Mar 2025 | Published: 11 Mar 2025

INFOGRAPHIC: Recent research revealed the increasing importance of IoT in industrial applications, predicting that investment in IoT will soon overtake main technologies such as cloud computing, big data analytics and next-generation security. In this infographic, we selected 11 options for learning about IoT, from introductory to advanced levels.

Posted: 28 Mar 2022 | Published: 28 Mar 2022

EGUIDE: AI leader, OpenAI has introduced four new offerings for enterprise developers and general users. Its Realtime API is notable for its speech-to-speech capability. Read about the key use cases for the tool, and how OpenAI is fine-tuning its GPT models.

Posted: 28 Nov 2024 | Published: 28 Nov 2024

RESOURCE: This PDF download contains source documents showing how the UK approved export licences to Gamma International UK to supply sophisticated mobile phone surveillance equipment, known as IMSI catchers, to the Republic of Macedonia.

Posted: 08 Feb 2021 | Published: 23 Nov 2017

EBOOK: It's important for an organisation to pick training tools that suit its needs. In this 16-page buyer's guide, Computer Weekly looks at how to cultivate the right learning culture, the best security training options and why post-pandemic reskilling needs to focus on main frames.

Posted: 17 Mar 2022 | Published: 17 Mar 2022

ESSENTIAL GUIDE: This article in our Royal Holloway Security Series explores the uses and capabilities of rogue USB hardware implants for use in cyber espionage activities.

Posted: 08 Feb 2021 | Published: 30 Aug 2016

EGUIDE: Successful EHR implementation requires meticulous planning, strong communication and effective training to navigate complexities and ensure a smooth transition.

Posted: 30 Sep 2024 | Published: 01 Oct 2024

WHITE PAPER: Luxury retail is adapting to millennials' and Gen Z's preference for experiences over products. Key technologies include multi-sensory AR environments, virtual try-on, QR codes for product provenance, and social retail integrations. Explore how technology is creating more immersive, engaging retail experiences in this white paper.

Posted: 28 Mar 2025 | Published: 28 Mar 2025

EGUIDE: Picking a security platform can be difficult. Inside this e-guide, expert Ed Tittel explores strategies and criteria to ensure you are picking the most successful security platform for your company.

Posted: 08 Feb 2021 | Published: 21 Aug 2017

EBOOK: This eBook outlines 5 essential steps to successfully automating customer relationships with conversational AI. Learn how to identify use cases, select the right technology, and implement a winning strategy. Read the full white paper to transform your customer experience with AI.

Posted: 01 Aug 2024 | Published: 01 Aug 2024

EBOOK: This chapter from Francine Beleyi's book Personal branding in the digital age, explains the seven key pillars you need to build a successful personal brand.

Posted: 08 Feb 2021 | Published: 19 Dec 2017

EZINE: In this month's issue, we explore the possibilities for the channel to make its mark with security services, and take a closer look at whether the ChatGPT revolution brings more benefits or negatives with it

Posted: 31 Jan 2023 | Published: 01 Feb 2023

ESSENTIAL GUIDE: Author and IT consultant, Terry Critchley, looks at potential solutions to the apparent skills crisis facing the IT industry, in this special guide for Computer Weekly.

Posted: 08 Feb 2021 | Published: 26 Aug 2016

EBOOK: Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

EGUIDE: In this issue we take a look at how three banks in Finland are working together so they can free up resources that will help them keep pace with the tech changes in the industry. Also in this issue we look closely at the cloud first policy at shipping giant Maersk.

Posted: 08 Feb 2021 | Published: 30 Jul 2019

WHITE PAPER: This white paper explores AI literacy's importance in enterprises, highlighting its potential to boost productivity, mitigate risks, and drive innovation. It outlines eight steps to build a successful AI literacy program and shares real-world success stories. Read the full white paper to unlock your organization's potential with AI literacy.

Posted: 26 Feb 2025 | Published: 27 Feb 2025

EZINE: In this week's Computer Weekly, we examine how Labour's version of austerity will affect the government's desire for digital transformation. We find out how the use of AI in the workplace is negatively affecting low-income workers. And an SAP customer explains how it plans to keep running after the end of support for ECC. Read the issue now.

Posted: 07 Oct 2024 | Published: 08 Oct 2024

EGUIDE: The Nordic region punches above its weight in IT terms, with a rich tech ecosystem that ranges from clusters of tech startups creating the latest apps to large in-house IT teams transforming traditional industries. Here are Computer Weekly's top 10 Nordic enterprise IT stories of 2019.

Posted: 08 Feb 2021 | Published: 23 Dec 2019

EZINE: In this week's Computer Weekly, 13 years after Computer Weekly first reported on flaws in the Post Office IT system, a public inquiry finally allows victims to reveal the devastating impact on their lives. Enterprises are starting to evaluate the uses of 5G. And we look at how SMEs have turned to e-commerce after the pandemic. Read the issue now.

Posted: 01 Mar 2022 | Published: 01 Mar 2022

EGUIDE: The future of organisations depends on their handling of digital transformation. In this14-page buyer's guide, Computer Weekly looks at how the IT operation can lead strategy, whether network security is keeping up and what can be learned from GE's digital journey.

Posted: 08 Feb 2021 | Published: 18 Jun 2018