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Information sharing is key to success in today's highly analytical environment. Data can lead to insight, but at the same time, enterprises need to be vigilant about who has access to their data and what they are able to do with that data.
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Today, virtualization can enhance nearly every aspect of an IT infrastructure: servers, operating systems, applications, storage, data and networks.
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Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.
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Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues.
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Alcatel-Lucent's innovation engine explores new ideas and opportunities to address environmental concerns while solving business problems.
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The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.
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This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses.
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Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.
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With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
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This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".
