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Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Still Struggling to Reduce Call Center Costs without Losing Customers? sponsored by SAP AG WHITE PAPER: Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. Posted: 01 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Business Intelligence \| Call Center Management \| Call Center Services \| Call Center Software \| Contact Center Management \| Contact Center Services

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

IT Priorities 2020: Middle East sponsored by TechTarget ComputerWeekly.com EGUIDE: When Computer Weekly's IT priorities survey was carried out Covid-19 was not something IT leaders would consider when planning ahead. The results of the survey must be considered with this in mind. Discover here the results of Computer Weekly's IT priorities survey for 2020 in Middle East. Posted: 08 Feb 2021 \| Published: 07 Apr 2020 TOPICS: IT Best Practices \| IT Infrastructure \| IT Management \| IT Management Services \| IT Outsourcing Services

CW Middle East July-September 2020: Technology helps SMEs in UAE combat coronavirus crisis sponsored by TechTarget ComputerWeekly.com EZINE: The UAE, like the rest of the world, continues to be heavily impacted by the fallout of the Covid-19 pandemic – and technology is helping to lead the fight. Posted: 08 Feb 2021 \| Published: 09 Jul 2020 TOPICS: Cloud Computing \| Cloud Management \| Financial Applications Software \| Financial Services \| IT Infrastructure \| IT Services \| IT Workforce \| Remote Office Connectivity \| Remote Users

2020 Media Consumption Series - Who sponsored by TechTarget ComputerWeekly.com EGUIDE: In this inforgraphic, we show the results of our 2020 Media Consumption Survey. Find out who is part of the buying team and what do we know about the "final decision maker". Posted: 08 Feb 2021 \| Published: 19 Oct 2020 TOPICS: IT Best Practices \| IT Consulting Services \| IT Outsourcing Services \| IT Spending

CW Benelux - February-April 2021: Is reluctance to report cyber crimes in the Netherlands helping the criminals to get away? sponsored by TechTarget ComputerWeekly.com EZINE: According to an academic study in the Netherlands, only one in seven Dutch people report a cyber crime to the police when it happens - feeling it is better to sort the problem out themselves because they don't think the police will do anything. Posted: 08 Feb 2021 \| Published: 11 Feb 2021 TOPICS: Cybersecurity \| Data Security \| IT Governance \| IT Management \| IT Services \| Security \| Security Threats

Project Brief: Inside Juniper's radical IT transformation sponsored by TechTarget ComputerWeekly.com EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents. Posted: 08 Feb 2021 \| Published: 15 Sep 2020 TOPICS: CIOs \| Cloud Computing \| Data Management \| Infrastructure as a Service (IaaS) \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Spending \| IT Workforce \| MPLS

2021 UKI Media Consumption Infographic: Digital research preferences sponsored by TechTarget ComputerWeekly.com EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal. Posted: 13 Jan 2022 \| Published: 13 Jan 2022 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Services

2024 IT Salaries and Careers Survey UKI sponsored by TechTarget LANDING PAGE: TechTarget's IT Career & Salaries Study is designed to determine major trends in employment, salaries, perks, and staffing, in order to understand the tech landscape from the viewpoint that matters most; yours. As a valued member of the TechTarget network, we've selected you as a priority candidate, and need your response as soon possible. Posted: 29 Feb 2024 \| Published: 01 Mar 2024 TOPICS: Careers \| IT Industry \| IT Outsourcing Services \| IT Workforce \| Salaries and Wages

Call Centre Services Reports