Customer Relationship Management White Papers, Software Downloads, Definition and Webcasts

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Customer Relationship Management Reports

Three Ways Personas Can Improve ABM Performance sponsored by Informa TechTarget EBOOK: Download this eBook to understand how you can engage a broader cross-section of roles to open up new opportunities, make progress by uncovering new personas, grow account penetration and optimize your investments throughout the customer lifecycle. Posted: 08 Feb 2021 \| Published: 11 Sep 2020 TOPICS: CRM \| Customer Loyalty \| Customer Privacy \| Customer Profiles \| Market Research \| Market Segments \| Market Trends \| Marketing

Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey sponsored by Informa TechTarget RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program. Posted: 08 Feb 2021 \| Published: 18 Apr 2019 TOPICS: B2B \| CRM \| CRM Software \| Customer Retention \| Customer Satisfaction \| Marketing \| Sales \| Sales and Marketing Software \| User Experience

Real-time analytics possible fuel for post Covid pandemic growth sponsored by TechTarget ComputerWeekly.com EGUIDE: Real-time analytics promises the last word in business agility. There is obvious business value in being able to react immediately to changing patterns in customer behaviour or to prevent problems ahead of time, to give but two examples. And becoming more real-time could be an element in accelerating economic growth beyond the pandemic. Posted: 08 Feb 2021 \| Published: 18 Jan 2021 TOPICS: Artificial Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Data Analytics \| Robotics

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

Full Spectrum Customer Data Integration (CDI) Solutions sponsored by Pitney Bowes Business Insight WHITE PAPER: Accurate customer information is essential to business success. It provides customer insight, informs decisions and drives strategy. Managed effectively, this information allows organizations to improve customer retention and increase the value of individual customers. This white paper covers the necessity of a customer data integration program. Posted: 09 Mar 2009 \| Published: 09 Mar 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Customer Data Management \| Information Management

The Next Generation of CRM - Engaging with the Empowered Customer in Turbulent Times sponsored by SAP America, Inc. WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run. Posted: 13 Mar 2009 \| Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT) TOPICS: Brand Loyalty \| Business Models \| Competition \| CRM \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Economic Environment \| Market Trends \| Strategic Planning \| User Experience

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy sponsored by Aplicor EBOOK: Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights. Posted: 29 May 2009 \| Published: 09 Apr 2009 TOPICS: Compensation \| Compliance (Systems Operations) \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Loyalty \| Customer Service \| Mobile CRM \| Sales \| Sales Force Automation \| Software as a Service

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones sponsored by BlackBerry CASE STUDY: Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. Posted: 25 Feb 2009 \| Published: 25 Feb 2009 TOPICS: Business Intelligence \| CRM \| Customer Service \| Inventory Management \| Mobile Workers \| Software

How to Assure ERP Success: Taking Ownership sponsored by IFS WHITE PAPER: CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success. Posted: 12 Jan 2009 \| Published: 12 Jan 2009 TOPICS: CFOs \| CRM \| EDI \| Enterprise Applications Software \| ERP \| ROI \| Supply Chain Management

NIBCO, INC: Integrating Inbound Sales Order Automation sponsored by Esker Inc. CASE STUDY: In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare. Posted: 10 Jul 2009 \| Published: 10 Jul 2009 TOPICS: Business Process Management \| CRM \| CRM Software \| Document Management \| Enterprise Content Management \| Order Management Systems \| ROI \| SAP (Product)

Customer Relationship Management Reports