Customer Self Support Reports

WEBCAST: More than half of B2B brands say they rely on purchase intent data, yet research suggests most marketers lack access to the people actually exhibiting intent. Watch this video to see how TechTarget’s publisher-based model provides access to the active, opted-in prospects you need to hit your KPIs and grow your business.

Posted: 08 Feb 2021 | Premiered: Apr 9, 2020

EZINE: In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.

Posted: 23 Feb 2024 | Published: 27 Feb 2024

EZINE: In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.

Posted: 08 Feb 2021 | Published: 16 Mar 2018

WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.

Posted: 08 Feb 2021 | Premiered: Jun 1, 2020

EGUIDE: Computer Weekly looks at what 2019 had in store for the retail industry – what technologies were retailers rushing to adopt and how is customer behaviour changing?

Posted: 08 Feb 2021 | Published: 24 Dec 2019

EZINE: In this week's Computer Weekly, we examine how the fashion world and clothing retailers are using technology to better understand customers. Brexit continues to dominate conversation in the UK tech sector – we find out the hopes and fears of the industry. And we look at how to use OpenStack in a hyper-converged infrastructure. Read the issue now.

Posted: 08 Feb 2021 | Published: 10 Nov 2017

EZINE: In this week's Computer Weekly, we examine how immersive technologies such as augmented and virtual reality are set to transform workplace collaboration. We look at how AI is helping to deliver improvements in customer experience. And we analyse the problems in the Post Office project to replace its troubled Horizon IT system. Read the issue now.

Posted: 14 Oct 2024 | Published: 15 Oct 2024

WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers.

Posted: 20 Jun 2008 | Published: 01 Feb 2005

WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.

Posted: 02 Apr 2009 | Published: 01 Jan 2009

WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs.

Posted: 11 Mar 2008 | Published: 01 Jan 2008