Customer Service Centers White Papers, Software Downloads, Definition and Webcasts

IT Management >
Customer Service Centers Reports

Inside India: The world's IT powerhouse sponsored by TechTarget ComputerWeekly.com EGUIDE: The Covid-19 pandemic is turning out to be a big fork in the road for many companies. But what about the industry that keeps the lights on for them? Posted: 08 Feb 2021 \| Published: 12 Aug 2020 TOPICS: Application Development \| Cloud Computing \| Cloud Storage Services \| IT Outsourcing Services \| IT Service Centers \| IT Services \| IT Workforce \| Remote Offices \| Remote Users \| Training

IT outsourcing in the digital age sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry. Posted: 08 Feb 2021 \| Published: 17 Apr 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Outsourcing

10 AI and machine learning use cases in ITSM sponsored by TechTarget ComputerWeekly.com EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM Posted: 08 Feb 2021 \| Published: 13 Jul 2020 TOPICS: Artificial Intelligence \| CIOs \| IT Management \| IT Managers \| IT Service Centers \| IT Service Management \| IT Workforce \| ITIL

Focus: Enterprise digital transformation sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide we look at how businesses can stay on track through collaboration, innovation, listening to user needs and partnering with suppliers. Posted: 08 Feb 2021 \| Published: 30 May 2017 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Systems \| Leadership \| Transformers

Benelux Salary Survey 2016/2017 sponsored by TechTarget ComputerWeekly.com EGUIDE: he Computer Weekly 2016-2017 salary survey, which questioned 190 IT and business professionals in Benelux, found that, as expected, senior IT managers command the highest salaries, with an average annual income of €128,180. Posted: 08 Feb 2021 \| Published: 08 Jun 2017 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Management Training \| Staffing \| Workforce Planning

Windows 10: How the client operating system is evolving sponsored by TechTarget ComputerWeekly.com EGUIDE: A discussion about strategies for Windows 10 really boils down to the organisation's desktop IT strategy. Windows PCs account for the bulk of the personal computing market and the Windows client remains the dominant target platform for developers of client-side applications. In this e-guide, we look at the evolution of desktop IT. Posted: 08 Feb 2021 \| Published: 26 Nov 2020 TOPICS: Architectures \| Client-Server Architectures \| Client-Server Software \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Systems \| Operating System Virtualization \| Operating Systems \| Windows

Project Brief: Inside Juniper's radical IT transformation sponsored by TechTarget ComputerWeekly.com EGUIDE: Western Australian aged care provider Juniper embarked on an aggressive strategy to completely transform its IT operations in just two years. This 1-page brief summarises how this overhaul has helped free up the resources needed to provide better quality of care for residents. Posted: 08 Feb 2021 \| Published: 15 Sep 2020 TOPICS: CIOs \| Cloud Computing \| Data Management \| Infrastructure as a Service (IaaS) \| IT Governance \| IT Infrastructure \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Spending \| IT Workforce \| MPLS

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability sponsored by SAP America, Inc. WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. Posted: 17 Sep 2008 \| Published: 17 Sep 2008 TOPICS: Business Intelligence \| Call Centers \| CRM \| Customer Data Management \| Customer Service \| SLA

Implementing a Telecommuting Program sponsored by Avaya Inc. WHITE PAPER: This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. Posted: 02 Jun 2008 \| Published: 01 Jan 2008 TOPICS: Authentication \| Contact Centers \| Mobile Workers \| Telecommuting \| Teleconferences \| Training

Customer Service Centers Reports