Customer Service Centers Multimedia

VIDEO: Over half of respondents in this year's IT Priorities study have bigger IT budgets as they continue to make strategic investments in cyber security, cloud and automation. In this video, hear from TechTarget's APAC editor in chief on the top priorities of organisations and the major tech trends that are shaping IT buying decisions in the region.

Posted: 30 Mar 2023 | Premiered: 30 Mar 2023

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, talks us through the key areas that IT managers in the UK are planning on spending their budgets on. Results and statistics are taken from Computer Weekly's 2018 IT Priorities survey in which over 250 IT decision makers took part.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

VIDEO: In this video, Computer Weekly's editor-in-chief, Bryan Glick, discusses what's happening in security according to our 2018 IT Priorities survey taken by over 250 IT decision makers and managers.

Posted: 08 Feb 2021 | Premiered: 02 May 2018

WEBCAST: The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.

Posted: 18 Feb 2008 | Premiered: Feb 18, 2008

VIDEOCAST: Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.

Posted: 10 Mar 2009 | Premiered: Mar 10, 2009

WEBCAST: Customers often feel "locked in" with their managed service provider due to long-term leases and data center ties. Providers can offer flexibility by retaining customers through service value, not lock-in. In this webcast, learn to assess your technology strategy and avoid mistakes when moving to the cloud.

Posted: 18 Feb 2025 | Premiered: Feb 19, 2025

WEBCAST: Explore the future of contact centers where human expertise, AI, and knowledge management unite. This webinar covers smart compliance tools, advanced agent guidance, and customer-centric strategies blending AI precision with human judgment. Transform your contact center for better experiences.

Posted: 10 Mar 2025 | Premiered: Mar 10, 2025

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

VIDEO: Hitachi is creating automated shops that can be easily set up by combining advanced technologies like AI and privacy-enabled sensors. Watch this short video to see how this next step in retail development is improving the lives of customers and retailers alike.

Posted: 16 Aug 2021 | Premiered: 16 Aug 2021

VIDEO: Tune into this In a Flash video to learn the basics of third-party maintenance, and discover how you can start assembling a strong third-party toolset to support your data center maintenance strategy.

Posted: 04 Apr 2023 | Premiered: 04 Apr 2023

PRODUCT DEMO: Today, many organizations are looking for new ways that they can improve their customer experience (CX) and strengthen their contact center employee collaboration. However, with so many solutions on the market, it can be difficult to know which one best fits your company’s needs. Tune into this video to learn more.

Posted: 08 Jan 2025 | Premiered: 09 Jan 2025

WEBCAST: As organizations continue to work to improve their customer experiences (CX), many have started to leverage technologies such as AI and automation. However, implementing these solutions isn’t always simple, especially as AI continues to get more advanced. Tune into this webinar to learn more.

Posted: 27 Jan 2025 | Premiered: Jan 28, 2025

WEBCAST: Watch this on-demand webinar to see how you can transform your enterprise CX by connecting to your customers, partners and suppliers on one ecosystem, with ServiceNow. You’ll learn how to simplify business operations, drive down cost-to-serve, lower time-to-revenue and accelerate growth with automation.

Posted: 21 Feb 2025 | Premiered: Feb 21, 2025

VIDEO: How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.

Posted: 11 Sep 2019 | Premiered: 06 Jun 2019

WEBCAST: During this webcast, you’ll learn how Atlassian is making it easier for data center customers to unlock the benefits of cloud innovation as they begin their transformation journeys. Tune in now to find out how you can ensure your organization is successful in the cloud once you’ve migrated.

Posted: 11 Feb 2025 | Premiered: Feb 6, 2025

WEBCAST: Financial services face challenges balancing stability, security, and compliance with modernization. This webinar shows how test automation tools enhance testing with AI-driven features like self-healing tests, data generation, and OCR. Learn how automation drives success in financial services applications.

Posted: 25 Mar 2025 | Premiered: Mar 25, 2025

VIDEO: In this customer testimonial, you’ll learn how a digital advertising platform was able to quickly scale its team of professionals and find a partner that helped them better utilize various AWS programs and services. Tune in now to find out how they leveraged Automat-it to perform a large-scale migration to AWS and drive the business forward.

Posted: 04 Feb 2025 | Premiered: 05 Feb 2025

VIDEO: During this webcast, you’ll find out how you can put your customers on the fastest path to your products and services with a customer engagement platform. Tune in now to discover how Braze can help you deliver fully orchestrated, always-on journeys that turn customers into advocates.

Posted: 05 Mar 2025 | Premiered: 05 Mar 2025

WEBCAST: Today’s organizations are in need of greater speed and flexibility. Namely, they’re looking for ways to integrate their core data centers, regional offices and remote users with SaaS and IaaS providers, and to extend their traditional WAN to the cloud. Watch this webcast to learn how Apcela’s Arcus Platform may be able to assist.

Posted: 08 Feb 2021 | Premiered: Feb 29, 2020

VIDEOCAST: Soft Serve aids cloud journeys on AWS by assessing applications and implementing standardized platforms. Their SAMP offers a flexible foundation for containerized workloads on EKS, ECS, or Lambda. Tools like CAST analyze complex applications. Read the white paper to learn how Soft Serve accelerates modernization.

Posted: 06 Dec 2024 | Premiered: Dec 5, 2024

WEBCAST: Ask any CEO what they want, and they’ll likely tell you it’s more customers. That is easier said than done—or is it? With so many tactics to create new opportunities, the time to act is now. Watch this webcast to learn how account-based marketing (ABM) keeps customers engaged and spending with you.

Posted: 15 Feb 2023 | Premiered: Feb 15, 2023

WEBCAST: Discover how AI agents can augment customer-facing teams and streamline experiences across sales, service, and more. Learn how Salesforce's Agentforce can help unlock value and enhance businesses in industries like automotive. Watch now to explore AI use cases and implementation strategies.

Posted: 24 Feb 2025 | Premiered: Feb 24, 2025

WEBCAST: Financial services organizations are ripe targets for bad actors, with a plethora of wealth and personal data. Island hopping has become a popular method to access this treasure trove, targeting the information of stakeholders like customers and partners. Learn how you can protect against this new tactic in this webinar from Contrast Security.

Posted: 11 Dec 2024 | Premiered: Dec 11, 2024

WEBCAST: Financial services face rising cyber threats like island hopping and exploited vulnerabilities. Learn how to safeguard applications with insights from Contrast Security and AWS experts in this informative video.

Posted: 31 Dec 2024 | Premiered: Dec 31, 2024

WEBCAST: Organizations are under pressure to utilize their cloud services and environments to their maximum potential. But this has led to some security concerns. In this webcast, ESG’s Melinda Marks joins with experts from AWS and Palo Alto to discuss how organizations can elevate their threat intelligence across the cloud. Tune in to learn more.

Posted: 29 Jul 2023 | Premiered: Jul 29, 2023

WEBCAST: While many may not spend much time thinking about the impact they have personally on customer experience, the impact is very real. In this webinar, discover what’s essential to understand about people’s wants and needs from the latest CX research.

Posted: 27 Oct 2023 | Premiered: Oct 28, 2023

WEBCAST: How do you truly achieve end-to-end visibility? By embracing full-stack observability and the power of the integrated Splunk Platform, Splunk Observability Cloud, AppDynamics, and Splunk IT Service Intelligence (ITSI). Join this session now to learn how to implement this integration and what components are involved.

Posted: 30 Jan 2025 | Premiered: Jan 30, 2025

WEBCAST: Gain visibility into Microsoft 365 license usage and optimization with Quantum, a powerful reporting tool. Learn how to identify unused licenses, optimize spending, and make informed decisions about your Microsoft 365 deployment. Watch the webinar to explore the capabilities of Quantum.

Posted: 27 Jan 2025 | Premiered: Jan 28, 2025

WEBCAST: To discover an approach to marketing that can drive better results across a range of complicated solution categories, watch this webcast featuring two leaders from TechTarget’s Enterprise Strategy Group (ESG).

Posted: 02 Apr 2024 | Premiered: Apr 2, 2024

WEBCAST: During this webcast, you’ll hear from Chris Skinner, a renowned fintech, marketing, and innovation expert, and Subharun Mukherjee, VP of Marketing at ClverTap, as they discuss the shaping of banking’s digital future. Tune in now to learn why it’s now more important than ever for banks to understand and unlock the potential of technology.

Posted: 20 Mar 2025 | Premiered: Mar 20, 2025