WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
TRIAL SOFTWARE:
This IT download provides a project management tool known as Atlassian JIRA which is designed to improve the functionality and flexibility of legacy systems.
sponsored by TDWI content provided by Advizor Solutions
WHITE PAPER:
With dashboards and scorecards, organizations benefit from the convergence of performance management and business intelligence. Learn how dashboards and scorecards help executives to better communicate, monitor and adjust business strategy and plans.
CASE STUDY:
TSI Terminal Systems (TSI) is Canada's largest shipping terminal operator and recently needed a way to integrate a new ERP system and train 1,200 users, on a set schedule, all without expanding IT headcount.
EZINE:
The shift by many to home working has created opportunities and challenges for the channel as it looks to help customers through the changes. Also discover the importance of diversity in your workforce, and how Covid-19 is affecting IT events
EGUIDE:
We explore some of the minutiae of securing the remote workforce. First, infosec consultant Kevin Beaver, picks over some remote access security risks that have arisen during the pandemic. Then we explore the findings of a recent supplier report, which detailed how remote working burn-out is becoming a factor in increasing security risk.
WHITE PAPER:
The evaluation showed that EDS could use a dedicated software application, or "virtual appliance," to update software applications, remediate PCs, and restore data for a user OS that had become inoperative.
CASE STUDY:
Evaluation tests from BMW revealed that by integrating Intel® Active Management Technology, BMW could significantly increase its remote management capabilities and further strengthen security.
WHITE PAPER:
Read this case study to see how the benefits of Quest® Software's vWorkspace helped SeatonCorp achieve lower cost, enhanced capabilities, higher reliability, easier management and easier end-user IT support.
WEBCAST:
Remote and local desktop support is an increasingly difficult and expensive task for IT staffs. Listen to this Webcast to gain seven strategies for effective desktop management so your organization can immediately manage, protect and secure its PC assets
