Voice Response White Papers, Software Downloads, Definition and Webcasts

IT Services > Telecommunications Services >
Voice Response Reports

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

Computer Weekly – 24 October 2017: Where will AI take us? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, artificial intelligence (AI) enthusiasts and sceptics debate the opportunities and risks of the much-hyped technology. Our latest buyer's guide examines the benefits of cloud-native applications. And we look at best practice in defending email systems from cyber attacks. Read the issue now. Posted: 08 Feb 2021 \| Published: 24 Oct 2017 TOPICS: Application Development \| Artificial Intelligence \| Autonomous Systems \| Cloud Computing \| Cloud CRM \| Cloud Storage \| Computer Crimes \| Computer Hardware \| Email Security \| Email Threats \| IT Asset Management \| IT Consulting Services \| IT Industry \| IT Management \| IT Services \| IT Systems

Computer Weekly - 29 October 2019: IR35 reforms - the difficult decisions facing IT contractors sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine the difficult choices facing UK IT contractors from the controversial IR35 tax reforms. Social engineering is a major source of cyber security attacks - we look at mitigation strategies. And the IT chief at Mercedes F1 explains what it takes to support a world championship team. Read the issue now. Posted: 08 Feb 2021 \| Published: 29 Oct 2019 TOPICS: Cloud Computing \| Cloud Security \| Cybersecurity \| Financial Applications Software \| Financial Industry Organizations \| Financial Service Providers \| IT Consulting Services \| IT Outsourcing Services \| IT Services \| IT Workforce

Computer Weekly - 31 March 2020: Can the internet take the strain? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, as millions of people work from home, we examine the measures in place to make sure the internet stays up and running. Our latest buyer's guide looks at the best practice in application modernisation. And we find out how IT leaders are tackling the skills shortage to recruit the best tech talent. Read the issue now. Posted: 08 Feb 2021 \| Published: 31 Mar 2020 TOPICS: Application Development \| Application Infrastructure \| CIOs \| Cloud Computing \| IT Management \| IT Managers \| IT Workforce \| Network Architectures \| Networking \| Remote Access Security \| Remote Access Software \| Remote Network Management \| Remote Offices \| Remote Users \| Storage Appliances \| Telecommunications Networks \| Telecommunications Service Providers \| Telecommunications Services \| Telecommunications Systems

Quantum computing in action sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing. Posted: 15 Mar 2021 \| Published: 15 Mar 2021 TOPICS: Architectures \| IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Systems

CW Benelux November 2019-January 2020: Dutch banks fight money laundering sponsored by TechTarget ComputerWeekly.com EZINE: Dutch banks have decided to work together in the fight against money laundering. Globally, only about 3% of money laundering activity is detected and stopped. Posted: 08 Feb 2021 \| Published: 31 Oct 2019 TOPICS: Computer Crimes \| Computer Industry \| Financial Applications Software \| Financial Reporting \| Financial Services \| Financial Transaction Processing \| IT Best Practices \| IT Governance \| IT Services \| IT Workforce \| Security \| Security Best Practices \| Security Systems

IT outsourcing in the digital age sponsored by TechTarget ComputerWeekly.com EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry. Posted: 08 Feb 2021 \| Published: 17 Apr 2018 TOPICS: IT Departments \| IT Governance \| IT Industry \| IT Management Services \| IT Outsourcing Services \| IT Service Centers \| IT Service Management \| IT Services \| IT Spending \| IT Workforce \| Outsourcing

MicroScope – June 2019: Sourcing IT among the clouds sponsored by MicroScope EZINE: Outsourcing is changing as the anything-as-a-service model takes off. Posted: 08 Feb 2021 \| Published: 24 May 2019 TOPICS: Cloud Computing \| Cloud Security \| IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Services \| IT Workforce \| Management Service Providers \| Service Level Management \| VARs

2021 UKI Media Consumption Infographic: Impact of the Pandemic on IT Purchasing sponsored by TechTarget ComputerWeekly.com EBOOK: In this infographic, we take a look at the impact of the pandemic on IT purchasing in the UKI region and analyse the best marketing and sales approaches for prospect outreach on the new 'digital' normal. Posted: 13 Jan 2022 \| Published: 13 Jan 2022 TOPICS: IT Departments \| IT Industry \| IT Management \| IT Services

India IT Priorities 2022: Top Observations & Trends sponsored by TechTarget ComputerWeekly.com EGUIDE: Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how Indian enterprises are directing their IT investments and what are the main observations and trends for India in 2022. Posted: 19 Jan 2022 \| Published: 19 Jan 2022 TOPICS: Cloud Computing \| Cloud Security \| IT Industry \| IT Infrastructure \| IT Management \| IT Services \| IT Spending \| IT Workforce

Voice Response Reports