Case Studies, Whitepapers, Webinars and Product Information sponsored by SAP America, Inc.

All Research Sponsored By:SAP America, Inc.

Four Steps to a Best-Run Business WHITE PAPER: This document describes how you can build a strategy to unify and run your business more effectively. Posted: 17 Sep 2008 \| Published: 17 Sep 2008 TOPICS: Business Architectures \| Business Continuity Planning \| Business Development \| Business Intelligence \| Globalization \| Localization \| Procurement \| Spreadsheets \| Training

Converting Service Calls into Sales with Real-Time Offer Management WHITE PAPER: Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. Posted: 16 Sep 2008 \| Published: 16 Sep 2008 TOPICS: Call Center Management \| Change Management \| Cost Benefit Analysis \| Customer Satisfaction \| Data Management \| Real Time Operating Systems \| SAP (Product)

It's 2008: Do You Know Where Your Talent Is? - Connecting People to What Matters WHITE PAPER: Demand for knowledge workers is rising even as their skills and abilities are falling into short supply. This research report about acquisition and retention strategies questions the "war for talent" approach to these emerging trends. Posted: 10 Sep 2008 \| Published: 09 Sep 2008 TOPICS: Collaboration \| Database Management \| Employee Monitoring \| Network Management \| SNA \| Social Computing \| Social Networking \| Software

The CIO's Role in Driving Business Performance WHITE PAPER: Explore the changing role of the CIO, and the blurring of the line between IT and finance, as CIOs begin to function as strategic advisors to the executive team. Posted: 06 Aug 2008 \| Published: 01 Jan 2008 TOPICS: Best Practices \| Budgeting \| Business Performance Management \| Risk Management \| SOA

Enterprises Reap the Rewards of Modernizing Their ERP Systems - IDC Research WHITE PAPER: This white paper outlines strategies for organizations considering upgrading or replacing their enterprise resource planning systems in order to handle business growth, streamline internal processes, and leverage technology innovation. Posted: 06 Aug 2008 \| Published: 01 Mar 2007 TOPICS: Business Processes \| Collaboration \| ERP \| Productivity \| Web Services

Paving the Way to a Successful Upgrade Project PRODUCT LITERATURE: The SAP Upgrade Assessment for SAP ERP service delivers the expert advice and assistance you need to upgrade to a new release of the SAP ERP application. Read this whitepaper to learn which of the four different options is right for you. Posted: 06 Aug 2008 \| Published: 01 Jan 2007 TOPICS: Best Practices \| Change Management \| Cost Benefit Analysis \| ERP \| Hardware \| Hardware Configuration Management \| SAP (Product) \| Training

CIO2CIO Global Research Study: Business Intelligence and Master Data Management (MDM) WHITE PAPER: This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia. Posted: 18 Jun 2008 \| Published: 01 Jul 2007 TOPICS: Business Intelligence \| Data Quality \| Information Management \| Master Data Management \| Metrics

SAP Netweaver: Streamlining the Transition to Services-Based IT Security WHITE PAPER: This paper describes how the SAP NetWeaver® platform and its components help IT organizations align with their enterprise business requirements in the area of security. Posted: 18 Jun 2008 \| Published: 01 Feb 2006 TOPICS: Authentication \| Business Processes \| Productivity \| Security

Using Master Data in Business Intelligence WHITE PAPER: Improve planning, building, and deploying a master data management (MDM) environment. Consider an evolutionary – rather than revolutionary – approach to MDM, and examine how to use MDM with business intelligence applications and an underlying data warehousing environment to improve decision making. Posted: 18 Jun 2008 \| Published: 01 Mar 2007 TOPICS: Business Intelligence \| Business Management \| Data Governance \| Data Integration \| Data Warehouses \| Database Administration \| Master Data Management

Implementing an identity management solution WHITE PAPER: This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory. Posted: 18 Jun 2008 \| Published: 01 Sep 2007 TOPICS: Data Synchronization \| Identity Management \| Password Management \| Security

Business Intelligence: The Definitive Guide for Midsize Organizations WHITE PAPER: Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. Posted: 09 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Business Intelligence \| Business Intelligence Software \| Business Process Management \| Business Systems \| Customer Satisfaction \| Dashboards \| Data Management \| Decision Support Databases \| OLAP \| Reporting Software \| SMBs \| Spreadsheets

LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects CASE STUDY: Read this case study and see how Business Objects helped Livewire manage their royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly and accurately. Posted: 04 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Business Intelligence \| Business Process Management \| Dashboards \| Data Management \| Market Trends \| OLAP \| Real-time Analytical Software \| Reporting Software \| Security

REACH Compliance: How the Business Process Expert Community Helps The Chemicals Industry WHITE PAPER: Learn compliance challenges posed by new legislation and how to break down its complexity into actionable requirements at the business process level. Access and share compliance best practices, tools and methodologies using a collaborative platform. Posted: 02 Jun 2008 \| Published: 01 Jun 2008 TOPICS: Application Integration \| Best Practices \| Business Process Management \| Chemical Industry \| Collaboration \| Manufacturing \| Regulatory Compliance \| SAP (Product) \| Supply Chain Management

SAP NetWeaver 7.0 Installation: From Confused to Confident WEBCAST: In this Webcast, learn how you can save time and frustration during you SAP NetWeaver installation. Explore steps to buy, build or reconfigure a server as well as post installation methodologies. Posted: 07 May 2008 \| Premiered: May 20, 2008, 12:00 EDT (16:00 GMT) TOPICS: NetWeaver \| SAP (Product) \| Software Configuration Management \| Software Development Methodologies \| Software Development Tools \| Software Installation \| Software Selection

Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise TECHNICAL ARTICLE: To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies. Posted: 05 May 2008 \| Published: 01 May 2008 TOPICS: Customer Relationship Management \| Customers \| Marketing \| Partnerships

SAP Paybacks and Chargebacks by Vistex WHITE PAPER: Learn how you can strengthen your ability to compete and grow profitably in today's consumer products industry by managing trade spending, providing a key service to channel partners and strengthening your ability to compete and grow profitably. Posted: 27 Mar 2008 \| Published: 01 Jul 2008 TOPICS: Contract Management \| Distribution \| ERP \| Manufacturing Industry \| NetWeaver \| Regulatory Compliance \| Revenue Projections \| Sales \| SAP (Product)

Strategies for Profitable Growth: Sap for Professional Services WHITE PAPER: With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p... Posted: 24 Mar 2008 \| Published: 01 Apr 2005 TOPICS: Business Process Management \| Customer Satisfaction \| Financial Management \| IT Services \| Knowledge Management \| Market Trends \| Project Management \| ROI \| SAP (Product)

The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution WHITE PAPER: Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. Posted: 24 Mar 2008 \| Published: 01 Nov 2007 TOPICS: Best Practices \| Business IT Alignment \| Business Performance Management \| IT Best Practices \| Strategic Planning

Enterprise Services Architecture for Higher Education and Research: A Roadmap for Efficiency and Innovation PRODUCT LITERATURE: Higher education relies on information technology to improve operational efficiency. Discover how enterprise Service Oriented Architecture (enterprise SOA) helps leverage the current IT assets to provide improved education and research at a lower cost. Posted: 21 Feb 2008 \| Published: 01 Jan 2007 TOPICS: Colleges \| Customer Support \| Online Shopping \| SOA \| Spreadsheets \| Universities \| Web Services

Pave the Road to "Perfect Order" Performance with Integrated Fulfillment WEBCAST: Get a first-hand view of how SAP solutions can help you improve your organization's business processes for transportation management, logistics, and warehouse management. SAP's advanced solutions deliver the functionalities you need... Posted: 04 Feb 2008 \| Premiered: Nov 13, 2007 TOPICS: Business Processes \| Customer Service \| Supply Chain Management \| Transportation Management \| Warehouse Management \| WMS

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service WHITE PAPER: Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support your AMI implementation. Posted: 04 Feb 2008 \| Published: 01 Jan 2006 TOPICS: Customer Service \| Data Management \| IT Infrastructure \| SAP NetWeaver \| Web Services

The Superstar CFO - Optimizing an Increasingly Complex Role WHITE PAPER: Read this CFO Research study to understand how CFOs should prioritize the external and company-wide mandates, as well as how they should manage the finance function itself. Posted: 01 Feb 2008 \| Published: 01 May 2007 TOPICS: Business Performance Management \| CEOs \| CFOs \| CIOs \| Leadership \| Strategic Planning

SAP Solutions for Information Workers: Empowering Salespeople SOFTWARE DEMO: Learn how SAP solutions for information workers allow salespeople to manage sales accounts, manage sales opportunities, and collaborate with co-workers, all while taking advantage of familiar user environments. Posted: 15 Jun 2007 \| Premiered: 15 Jun 2007 TOPICS: Business Performance Management \| Business Process Management \| Microsoft Office \| Sales Force Automation \| SAP (Product)