VIDEO: Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.

Posted: 13 Apr 2024 | Premiered: 13 Apr 2024

VIDEO: Tune in to this Question Time short video to hear from AI experts regarding the need-to-know questions about generative AI investments for IT.

Posted: 13 Apr 2024 | Premiered: 13 Apr 2024

WEBCAST: In this webcast, you’ll hear a discussion between 4 industry experts as they explore how recent technological advances are enabling better experiences in the tech industry through an AI-first approach. Tune in to learn how generative AI can create new opportunities for your organization.

Posted: 12 Apr 2024 | Premiered: Apr 13, 2024

WHITE PAPER: Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.

Posted: 12 Apr 2024 | Published: 12 Apr 2024

EBOOK: In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.

Posted: 12 Apr 2024 | Published: 12 Apr 2024

EBOOK: Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.

Posted: 12 Apr 2024 | Published: 12 Apr 2024

VIDEO: What can your team do to keep up with the demands of hybrid delivery? Tune in to this short video to find out.

Posted: 10 Apr 2024 | Premiered: 11 Apr 2024

ANALYST REPORT: Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.

Posted: 04 Apr 2024 | Published: 05 Apr 2024

ANALYST REPORT: In this analyst report, discover how AI-driven algorithms and analyst experience predict how generative AI (GenAI) and related technologies will transform how people work.

Posted: 04 Apr 2024 | Published: 04 Jun 2024

EBOOK: In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.

Posted: 03 Apr 2024 | Published: 03 Apr 2024

EBOOK: This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.

Posted: 02 Apr 2024 | Published: 02 Apr 2024

WHITE PAPER: The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.

Posted: 02 Apr 2024 | Published: 02 Apr 2024

WEBCAST: For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.

Posted: 19 Mar 2024 | Premiered: Mar 19, 2024

EBOOK: One frustrating experience can be all it takes to lose a customer—yet one delightful experience can spark the beginning of a lifetime of loyalty. in this e-book, discover the 3 greatest imperatives influencing organizations’ current approach to improving CX in 2024 and beyond.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

EBOOK: Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

VIDEO: Find out you can deliver seamless customer experiences while reducing costs in this short video, where ServiceNow walks you through a day in the life of a member of a successful CX team.

Posted: 09 Mar 2024 | Premiered: 09 Mar 2024

VIDEO: Tune in to this short video to learn why the customer’s perception of the journey may significantly diverge from your organization’s design of the “happy path”, and how to get everyone back onto the right track.

Posted: 08 Mar 2024 | Premiered: 08 Mar 2024

EBOOK: Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

CASE STUDY: With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

WHITE PAPER: Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform

Posted: 04 Mar 2024 | Published: 04 Mar 2024

ANALYST REPORT: Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.

Posted: 27 Feb 2024 | Published: 27 Feb 2024

EBOOK: Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.

Posted: 26 Feb 2024 | Published: 26 Feb 2024

EBOOK: Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.

Posted: 23 Feb 2024 | Published: 23 Feb 2024

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

Posted: 22 Feb 2024 | Published: 22 Feb 2024