INFOGRAPHIC: In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.

Posted: 30 Jul 2024 | Published: 08 Aug 2024

EBOOK: Your ERP is among your business's most critical assets, but it isn't the easiest to maintain or modernize. In this eBook, learn how ServiceNow and their partners can help you overcome the challenges associated with ERP innovation at any scale.

Posted: 19 Jul 2024 | Published: 19 Jul 2024

EBOOK: Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.

Posted: 19 Jul 2024 | Published: 19 Jul 2024

ANALYST REPORT: As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.

Posted: 19 Jul 2024 | Published: 19 Jul 2024

ANALYST REPORT: This analyst research report explores how leading businesses are using AI and automation to deliver frictionless customer experiences that boost CX outcomes, reduce costs, and drive revenue growth. Read the full report now to learn about the strategies and best practices that can drive long-term success for your customers and your business.

Posted: 16 Jul 2024 | Published: 16 Jul 2024

CASE STUDY: Working with ServiceNow and CareAR, Xerox has transformed its field service management. Xerox has reduced the number of trips technicians need to take out in the field by 50% by leveraging AR technology that enables customers to solve issues themselves. Watch this video to learn more about the partnership.

Posted: 11 Jul 2024 | Published: 11 Jul 2024

WHITE PAPER: Explore the capabilities you need for automated scheduling, in the 2023 Gartner® Market Guide for Field Service Management.

Posted: 03 Jul 2024 | Published: 03 Jul 2024

EBOOK: Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.

Posted: 04 Jun 2024 | Published: 04 Jun 2024

WEBCAST: To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.

Posted: 16 May 2024 | Premiered: Apr 16, 2024

EBOOK: In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.

Posted: 15 May 2024 | Published: 16 May 2024

EBOOK: Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.

Posted: 14 May 2024 | Published: 14 May 2024

ANALYST REPORT: ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.

Posted: 14 May 2024 | Published: 14 May 2024

WHITE PAPER: In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.

Posted: 14 May 2024 | Published: 14 May 2024

EBOOK: Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.

Posted: 20 Apr 2024 | Published: 20 Apr 2024

BLOG: Consistently delivering a top-notch customer experience across all touch points in your organization is extremely tough. There are challenges to overcome like increased customer expectations and the pressure to reduce costs. To manage this, businesses are turning to automation and AI to optimize the workforce. Read on to learn more about it.

Posted: 18 Apr 2024 | Published: 18 Apr 2024

VIDEO: While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.

Posted: 18 Apr 2024 | Premiered: 18 Apr 2024

EBOOK: In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.

Posted: 17 Apr 2024 | Published: 17 Apr 2024

EBOOK: Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.

Posted: 17 Apr 2024 | Published: 17 Apr 2024

VIDEO: When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.

Posted: 17 Apr 2024 | Premiered: 17 Apr 2024

GARTNER RESEARCH REPORT: For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.

Posted: 17 Apr 2024 | Published: 17 Apr 2024

EBOOK: For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.

Posted: 16 Apr 2024 | Published: 16 Apr 2024

WHITE PAPER: The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.

Posted: 16 Apr 2024 | Published: 16 Apr 2024

FORRESTER RESEARCH REPORT: The Forrester Wave report for Q1 2024 assesses 12 key customer service solutions providers across 39 criteria. It highlights the need for solutions that automate simple tasks, aid agents in complex issues, and enhance efficiency. Access the report to learn how top vendors stack up and get guidance on selecting the right solution for your needs.

Posted: 13 Apr 2024 | Published: 13 Apr 2024

ANALYST REPORT: ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.

Posted: 13 Apr 2024 | Published: 13 Apr 2024

ASSESSMENT TOOL: Backed by research conducted by Forrester, this value calculator tool allows you to get a precise estimate of the business value you could achieve with ServiceNow. Access the calculator now, and gain access to a monetary evaluation of how ServiceNow could help your business.

Posted: 13 Apr 2024 | Published: 13 Apr 2024