Symantec Backup Exec Quick Recovery and Off-Host Backup Solutions for Microsoft Exchange Server 2003 and Microsoft SQL Server
sponsored by Veritas
WHITE PAPER:
Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...
Posted: 19 Nov 2007 | Published: 01 Mar 2007
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11 Questions Every CIO Should Ask Their IT Manager
sponsored by Red Hat and JBoss
WHITE PAPER:
What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on "11 Questions Every CIO Should Ask Their IT Manager", and how Red Hat open source solutions can help.
Posted: 19 Jun 2009 | Published: 10 Jun 2009
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Deploy Real-time Operational Detection and Prevention to Combat Various Threats and Fraud.
sponsored by IBM Software Group
WHITE PAPER:
When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business.
Posted: 13 Mar 2008 | Published: 01 Jan 2007
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Ten Critical Success Factors for CRM: Lessons Learned from Successful Implementations
sponsored by Oracle Corporation
WHITE PAPER:
Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.
Posted: 16 Jan 2007 | Published: 01 Aug 2006
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Project Management Network Diagram: A Tool for Understanding the PM Life Cycle
sponsored by Global Knowledge
WHITE PAPER:
The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).
Posted: 06 Jul 2006 | Published: 01 Jan 2005
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Critical Technologies for Compliance and Risk Management
sponsored by Siperian, Inc.
WHITE PAPER:
Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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Into the Future: The Fast Track for Financial Markets
sponsored by IBM Line of Business
WHITE PAPER:
This paper explores how high performance computing solutions from IBM can enable high-velocity financial analytics and trading.
Posted: 17 Jun 2008 | Published: 01 Sep 2007
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Virtual agents: what are they and how to get one?
sponsored by Boost.ai
BLOG:
Virtual agents are transforming customer service with personalized AI-powered support. In this blog post, you'll learn how these intelligent assistants can benefit your business and how to get started with virtual agents. Read on now to discover the power of conversational AI.
Posted: 19 Dec 2024 | Published: 26 Dec 2024
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ACCELERATING IMPACT: NONPROFITS + SERVICENOW
sponsored by ServiceNow
EBOOK:
How can you balance the nuanced IT requirements within your nonprofit while delivering exceptional experiences for customers and employees? Access this e-book to examine the key areas in which ServiceNow supports the organizational and digital transformation goals of nonprofits.
Posted: 07 Jan 2025 | Published: 07 Jan 2025
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Artificial Intelligence and Agents in Contact Centers
sponsored by Intermedia.Net
BLOG:
Intelligent agents powered by artificial intelligence are transforming contact centers, enabling 24/7 support, boosting efficiency, and enhancing personalization. Learn how you can build a smarter contact center with AI in this article.
Posted: 08 Jan 2025 | Published: 15 Jan 2025
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Autonomous AI Agents Are The Future of Procurement and Supply Chain Operations
sponsored by GEP
WHITE PAPER:
As AI agents become the future of procurement and supply chain operations, many are realizing how they can automate tasks, optimize decision-making, and enhance collaboration to boost efficiency and resilience. Read the full white paper to discover how your organization can benefit.
Posted: 28 Oct 2024 | Published: 29 Oct 2024
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Infographic: Who needs to be on your digital transformation team?
sponsored by TechTarget ComputerWeekly.com
INFOGRAPHIC:
Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
Posted: 18 Jan 2022 | Published: 18 Jan 2022
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Hamleys Boosts Agent Morale And Sees 50% Reduction In Costs With Freshdesk
sponsored by Freshworks
CASE STUDY:
Hamleys prides itself as the finest toy shop brand in the world and one of London’s most prominent tourist attractions, but to uphold this reputation, it must satisfy its customers. Discover how a migration to Freshdesk was the remedy Hamleys needed to scale up their service operations while saving along the way.
Posted: 01 Jul 2023 | Published: 01 Jul 2023
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Creating A Culture Of Compassion In Retail Contact Centers
sponsored by Talkdesk
WHITE PAPER:
Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.
Posted: 19 Jun 2024 | Published: 19 Jun 2024
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Streamlining Your Contact Center Operations: A Blueprint to Improve Agent Productivity in the Age of AI
sponsored by Broadvoice
BLOG:
When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.
Posted: 20 Apr 2024 | Published: 20 Apr 2024
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Transforming Agent Experiences in Legacy Contact Centers: Driving Business Success Through Engagement
sponsored by Intervision
BLOG:
Modern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.
Posted: 12 Jun 2024 | Published: 12 Jun 2024
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How Agentforce drives employee productivity at Salesforce
sponsored by Salesforce and Deloitte Digital
WEBCAST:
During this webcast, you’ll discover why Salesforce partnered with Deloitte Digital to deploy Agentforce Service Agent on Employee Success’ Service Cloud platform for HR case management. Tune in now to find out how you can transform the employee service experience and enable productivity and capacity gains for both agents and employees.
Posted: 27 Dec 2024 | Premiered: Dec 28, 2024
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Pay It Forward: Attracting and Retaining Top Agents in South Africa CX Delivery Centres
sponsored by Hinduja Global Solutions
WHITE PAPER:
South Africa is a top offshore customer experience delivery destination, offering a large talent pool, cultural compatibility, and lower costs. Learn how HGS is attracting and retaining top agents in its new South Africa delivery centre. Read the full white paper.
Posted: 03 Sep 2024 | Published: 04 Sep 2024
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Checklist: Nine Cost Considerations for Observability Platforms
sponsored by Chronosphere
EGUIDE:
The shift to cloud native creates a new need for data managementWith the increase in data volume, sources and destinations, companies need more comprehensive tools.
Posted: 12 Dec 2024 | Published: 12 Dec 2024
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All resources sponsored by Chronosphere
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What is a Telemetry Pipeline?
sponsored by Chronosphere
EGUIDE:
The shift to cloud native creates a new need for data managementWith the increase in data volume, sources and destinations, companies need more comprehensive tools.
Posted: 12 Dec 2024 | Published: 12 Dec 2024
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All resources sponsored by Chronosphere
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What Systems Do Most Call Centers Use?
sponsored by Intervision
BLOG:
Discover the key technologies that elevate the modern call center experience, from CRMs and call routing to AI-powered features. Learn how to build a future-ready contact center that delivers exceptional customer service. Read the full blog post to explore the latest call center systems and best practices.
Posted: 09 Jul 2024 | Published: 09 Jul 2024
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The Role of GenAI in ELevating Contact Center as a Service
sponsored by Salesforce and Deloitte Digital
WEBCAST:
During this webcast, you’ll find out how you can leverage GenAI strategies to take your contact center operations to the next level. Tune in now to learn how you can assess your contact center’s AI readiness and chart a course for more efficient service delivery.
Posted: 27 Dec 2024 | Premiered: Dec 27, 2024
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The Retail Playbook For Surviving (And Thriving) During The Holidays
sponsored by Talkdesk
EBOOK:
Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.
Posted: 04 Jun 2024 | Published: 04 Jun 2024
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Microsoft increases its analytics and AI capabilities in healthcare
sponsored by XtelligentMedia Healthcare
EGUIDE:
New Microsoft Cloud for Healthcare offerings will focus on multimodal foundation models, data integration, healthcare agent services and nursing workflow improvements.
Posted: 17 Oct 2024 | Published: 17 Oct 2024
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Which is a Common Service Provided by Contact Centers?
sponsored by Intervision
BLOG:
Contact centers offer a wide range of services depending on the products or services their organization provides. However, if your contact center does not offer the right services that are aligned with your customer’s needs, you run the risk of losing customers. Read on to learn more about offering the services your customers need, every time.
Posted: 21 Jun 2024 | Published: 21 Jun 2024
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The New Era of Automation and Intelligence for the Contact Center is Here
sponsored by Talkdesk
EBOOK:
With new expectations for CX looming over organizations and their contact centers, many are looking for ways that they can make their customer service efforts more efficient. To do so, some have turned to generative AI. But what exactly are the benefits of this technology? Access this guide to learn more.
Posted: 08 Jun 2024 | Published: 08 Jun 2024
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What are the Emerging Technologies in Contact Centers?
sponsored by Intervision
BLOG:
Explore the emerging technologies transforming contact centers, from cloud-based networks to advanced data analytics. Learn how to leverage the latest innovations to enhance customer experiences and empower your agents. Read the article to discover the future of contact center technology.
Posted: 04 Jun 2024 | Published: 04 Jun 2024
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Employee Empowerment In A Healthcare Contact Center
sponsored by Talkdesk
EBOOK:
Today, healthcare providers have ample opportunity to ensure quality service. But current issues facing the industry such as the great resignation, budget constraints, and heightened consumer expectations, make things difficult for your agents. For a better patient experience, your first focus should be on the contact center. Read on to learn why.
Posted: 19 Jun 2024 | Published: 19 Jun 2024
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Simplify NAS backup
sponsored by Cobalt Iron
PRODUCT OVERVIEW:
In this product overview, you'll learn how you can simplify your network attached storage (NAS) backup with a modern approach that delivers policy-based service level management, faster recovery, and cloud integration. Read on to find out how Compass NAS Agent can streamline your data protection strategy.
Posted: 07 Jun 2024 | Published: 10 Jun 2024
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Contact Center Services and Examples
sponsored by Intervision
BLOG:
The terms contact center and call center are often used interchangeably, but there is a big difference between the two. When it comes to communicating with customers, organizations with more communication channels supported by today’s modern technology are leading the way. Read on to see how your organization can do the same.
Posted: 21 Jun 2024 | Published: 21 Jun 2024
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Emerging Technologies And The Rise Of Client Experience (CX) In Financial Services
sponsored by Talkdesk
RESEARCH CONTENT:
Emerging technologies like blockchain, ecosystems, and AI assistants are transforming customer experience in financial services. This report explores how institutions can leverage a hybrid people and technology approach to improve security, reach new clients, and empower agents to build stronger relationships. Read the full report to learn more.
Posted: 14 Jun 2024 | Published: 14 Jun 2024
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Keeping Legacy Applications up-to-date with AI
sponsored by Reply
CASE STUDY:
AI agents can help maintain complex legacy systems by simplifying knowledge transfer, automating tasks, and reducing the need for manual coding. Learn how this major car manufacturer leveraged AI to modernize their legacy applications. Read the full white paper.
Posted: 30 Jul 2024 | Published: 30 Jul 2024
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