Agents White Papers

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business.

Posted: 13 Mar 2008 | Published: 01 Jan 2007

WHITE PAPER: Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: This paper explores how high performance computing solutions from IBM can enable high-velocity financial analytics and trading.

Posted: 17 Jun 2008 | Published: 01 Sep 2007

WHITE PAPER: What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on "11 Questions Every CIO Should Ask Their IT Manager", and how Red Hat open source solutions can help.

Posted: 19 Jun 2009 | Published: 10 Jun 2009

WHITE PAPER: Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.

Posted: 16 Jan 2007 | Published: 01 Aug 2006

BLOG: Virtual agents are transforming customer service with personalized AI-powered support. In this blog post, you'll learn how these intelligent assistants can benefit your business and how to get started with virtual agents. Read on now to discover the power of conversational AI.

Posted: 19 Dec 2024 | Published: 26 Dec 2024

EBOOK: This e-book provides a balanced, evidence-based perspective on agentic AI capabilities and limitations. By examining agentic AI critically, the e-book is designed to help readers make informed decisions about adopting these technologies. Read on now to separate fact from fiction.

Posted: 06 Mar 2025 | Published: 10 Mar 2025

EBOOK: As AI transforms healthcare operations, AI Agents are emerging as the next frontier - dynamic, context-aware assistants that can scale decision-making, reduce cognitive load, and enable hyper-efficient workflows. Learn how Agentic AI can drive innovation in your organization by reading the eBook.

Posted: 06 Feb 2025 | Published: 06 Feb 2025

WHITE PAPER: Enterprise AI agents are the "killer app" of the AI era. Explore an innovative approach to building, running, and managing enterprise AI agents.

Posted: 08 Feb 2025 | Published: 08 Feb 2025

BLOG: Intelligent agents powered by artificial intelligence are transforming contact centers, enabling 24/7 support, boosting efficiency, and enhancing personalization. Learn how you can build a smarter contact center with AI in this article.

Posted: 08 Jan 2025 | Published: 15 Jan 2025

EBOOK: This eBook explores how simplifying contact center agents' desktops can enhance both the agent and the customer experience, and will instruct you on how to address pain points like agent emotional fatigue, lack of integration, and information overload. Read the eBook for detailed insights.

Posted: 09 Mar 2025 | Published: 10 Mar 2025

VIDEO: Historically, bigger teams and codebases have translated to slower development – but amidst an industrial revolution in software development thanks to the rise of AI agents, all of this is changing. In this brief video, learn how Sourcegraph’s AI agents that are changing the game for software development.

Posted: 25 Mar 2025 | Premiered: 25 Mar 2025

EGUIDE: Discover how multi-agent systems powered by Agentic AI can transform care transitions, ensuring seamless communication, data sharing, and task execution across care teams and systems. Learn strategic and technical insights to optimize workflows and improve patient outcomes. Download the eBook to explore this innovative solution.

Posted: 05 Feb 2025 | Published: 05 Feb 2025

EGUIDE: Discover how Agentic AI can transform revenue cycle management by automating repetitive tasks, enabling proactive interventions, and integrating seamlessly with existing systems. Learn how to streamline operations, reduce administrative burdens, and achieve financial stability. Read the white paper.

Posted: 10 Feb 2025 | Published: 10 Feb 2025

BLOG: Agentic AI, autonomous systems that automate tasks and drive innovation, introduces new cybersecurity and scraping risks. This article explores opportunities and challenges, including content scraping, DDoS attacks, and unintended consequences. Learn how organizations can leverage this technology while mitigating risks.

Posted: 13 Mar 2025 | Published: 13 Mar 2025

EBOOK: This playbook equips healthcare leaders with actionable guidance on adopting Agentic AI to reduce claims costs, streamline care coordination, and improve STAR ratings. Learn how to assess readiness, prioritize use cases, and implement a scalable AI strategy. Read the full playbook.

Posted: 04 Feb 2025 | Published: 04 Feb 2025

CASE STUDY: This case study explores how a national health payer uncovered $2.4M in annual savings potential by leveraging Agentic AI to transform utilization and care management. Learn how they achieved efficiency gains, improved accuracy, and enhanced user experience. Read the full case study to discover their roadmap for successful AI adoption.

Posted: 07 Feb 2025 | Published: 07 Feb 2025

WHITE PAPER: AI is transforming life sciences, enabling hyper-personalized customer experiences, accelerated drug development, and more. Learn how Salesforce's Life Sciences Cloud and Agentforce are ushering in a new era of AI-powered innovation in this white paper.

Posted: 22 Feb 2025 | Published: 22 Feb 2025

EBOOK: This guide breaks down how modern CX solutions—powered by AI, automation, and a unified platform—can boost productivity, cut costs, and transform every customer interaction into a competitive advantage. Ready to unleash the future of CX? Access the full e-book now to learn more.

Posted: 15 Mar 2025 | Published: 15 Mar 2025

EBOOK: By 2028, one in three enterprise software applications will have AI agents. A Center of Excellence (CoE) approach helps teams align AI initiatives and build a scalable foundation for success.

Posted: 08 Feb 2025 | Published: 08 Feb 2025

EBOOK: Learn how AI agents maximize productivity and efficiency for your business. Explore real-world applications for finance, compliance, HR,  & more.

Posted: 08 Feb 2025 | Published: 08 Feb 2025

EGUIDE: Agentic AI can help healthcare organizations navigate the complexities of value-based care. Learn how multi-agent systems can drive innovation by improving care coordination, reducing administrative burdens, and enhancing patient engagement. Read the full Use Case Guide.

Posted: 04 Feb 2025 | Published: 04 Feb 2025

BLOG: Microsoft announced the public preview of a healthcare agent service in Copilot Studio, enabling organizations to create AI-powered healthcare agents with specialized features and safeguards. This service automates healthcare challenges while ensuring compliance. Learn how it's transforming care at Cleveland Clinic and Galilee Medical Center.

Posted: 22 Mar 2025 | Published: 22 Mar 2025

WHITE PAPER: As AI reshapes contact centers, empowering agents is crucial. Explore insights on defining next-gen agent roles, managing burnout, and driving agent satisfaction and retention. Download this white paper to learn how to create an empowering agent experience.

Posted: 30 Jan 2025 | Published: 31 Jan 2025

CASE STUDY: A global travel company used Panviva to unify knowledge bases, improving customer experience. This case study shows how the solution enhanced agent support, cut training time by 33%, and reduced average handle time by 22%. Discover how Panviva provided consistent, compliant answers and sped up agent competency by reading the full case study.

Posted: 27 Feb 2025 | Published: 27 Feb 2025

WHITE PAPER: As AI agents become more prevalent, organizations must differentiate their AI capabilities to avoid the "commodity trap." Learn how to build innovative, ROI-driven AI applications, manage LLM complexity, and upskill your workforce to succeed in the generative AI era. Read the full white paper.

Posted: 13 Feb 2025 | Published: 13 Feb 2025

INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.

Posted: 18 Jan 2022 | Published: 18 Jan 2022

CASE STUDY: Hamleys prides itself as the finest toy shop brand in the world and one of London’s most prominent tourist attractions, but to uphold this reputation, it must satisfy its customers. Discover how a migration to Freshdesk was the remedy Hamleys needed to scale up their service operations while saving along the way.

Posted: 01 Jul 2023 | Published: 01 Jul 2023

WHITE PAPER: Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

BLOG: Modern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.

Posted: 12 Jun 2024 | Published: 12 Jun 2024