Agents White Papers

WHITE PAPER: This paper explores how high performance computing solutions from IBM can enable high-velocity financial analytics and trading.

Posted: 17 Jun 2008 | Published: 01 Sep 2007

WHITE PAPER: When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business.

Posted: 13 Mar 2008 | Published: 01 Jan 2007

WHITE PAPER: Customer relationship management (CRM) deployments can be complex and difficult. This white paper provides a checklist of the ten critical success factors for organizations to follow to avoid common pitfalls as they design and deploy their CRM system.

Posted: 16 Jan 2007 | Published: 01 Aug 2006

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: Due to the financial meltdown in the mortgage-backed securities industry, new compliance requirements will be implemented. Read this paper to find out how organizations can ensure compliance with stricter regulations and manage risk appropriately so the business does not slip into non-compliance resulting in negative publicity or punitive fines.

Posted: 20 Feb 2009 | Published: 20 Feb 2009

WHITE PAPER: What is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization? Read Red Hat's suggestions on "11 Questions Every CIO Should Ask Their IT Manager", and how Red Hat open source solutions can help.

Posted: 19 Jun 2009 | Published: 10 Jun 2009

BLOG: Virtual agents are transforming customer service with personalized AI-powered support. In this blog post, you'll learn how these intelligent assistants can benefit your business and how to get started with virtual agents. Read on now to discover the power of conversational AI.

Posted: 19 Dec 2024 | Published: 26 Dec 2024

EBOOK: Establish an AI agent Center of Excellence to accelerate adoption and drive business transformation. Learn how to identify use cases, build and deploy agents, and measure performance metrics for successful AI implementation. Download the eBook to get the complete framework.

Posted: 08 Feb 2025 | Published: 08 Feb 2025

EBOOK: How can you balance the nuanced IT requirements within your nonprofit while delivering exceptional experiences for customers and employees? Access this e-book to examine the key areas in which ServiceNow supports the organizational and digital transformation goals of nonprofits.

Posted: 07 Jan 2025 | Published: 07 Jan 2025

EBOOK: As AI transforms healthcare operations, AI Agents are emerging as the next frontier - dynamic, context-aware assistants that can scale decision-making, reduce cognitive load, and enable hyper-efficient workflows. Learn how Agentic AI can drive innovation in your organization by reading the eBook.

Posted: 06 Feb 2025 | Published: 06 Feb 2025

WHITE PAPER: Sema4.ai is revolutionizing knowledge work through enterprise AI agents that automate complex workflows. Their platform enables business users to build, run, and manage AI agents for use cases like compliance, invoice reconciliation, and customer support. Explore how Sema4.ai's solutions can transform your organization in this white paper.

Posted: 08 Feb 2025 | Published: 08 Feb 2025

BLOG: Intelligent agents powered by artificial intelligence are transforming contact centers, enabling 24/7 support, boosting efficiency, and enhancing personalization. Learn how you can build a smarter contact center with AI in this article.

Posted: 08 Jan 2025 | Published: 15 Jan 2025

EGUIDE: Discover how multi-agent systems powered by Agentic AI can transform care transitions, ensuring seamless communication, data sharing, and task execution across care teams and systems. Learn strategic and technical insights to optimize workflows and improve patient outcomes. Download the eBook to explore this innovative solution.

Posted: 05 Feb 2025 | Published: 05 Feb 2025

EGUIDE: Discover how Agentic AI can transform revenue cycle management by automating repetitive tasks, enabling proactive interventions, and integrating seamlessly with existing systems. Learn how to streamline operations, reduce administrative burdens, and achieve financial stability. Read the white paper.

Posted: 10 Feb 2025 | Published: 10 Feb 2025

EBOOK: This playbook equips healthcare leaders with actionable guidance on adopting Agentic AI to reduce claims costs, streamline care coordination, and improve STAR ratings. Learn how to assess readiness, prioritize use cases, and implement a scalable AI strategy. Read the full playbook.

Posted: 04 Feb 2025 | Published: 04 Feb 2025

CASE STUDY: This case study explores how a national health payer uncovered $2.4M in annual savings potential by leveraging Agentic AI to transform utilization and care management. Learn how they achieved efficiency gains, improved accuracy, and enhanced user experience. Read the full case study to discover their roadmap for successful AI adoption.

Posted: 07 Feb 2025 | Published: 07 Feb 2025

EBOOK: This eBook explores the rise of AI agents and their transformative potential across industries. Learn how AI agents can enhance compliance, HR, finance, marketing, and customer support. Discover how Sema4.ai empowers enterprises to build, run, and manage intelligent AI agents. Read the eBook to learn more.

Posted: 08 Feb 2025 | Published: 08 Feb 2025

EGUIDE: Agentic AI can help healthcare organizations navigate the complexities of value-based care. Learn how multi-agent systems can drive innovation by improving care coordination, reducing administrative burdens, and enhancing patient engagement. Read the full Use Case Guide.

Posted: 04 Feb 2025 | Published: 04 Feb 2025

WHITE PAPER: As AI reshapes contact centers, empowering agents is crucial. Explore insights on defining next-gen agent roles, managing burnout, and driving agent satisfaction and retention. Download this white paper to learn how to create an empowering agent experience.

Posted: 30 Jan 2025 | Published: 31 Jan 2025

INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.

Posted: 18 Jan 2022 | Published: 18 Jan 2022

CASE STUDY: Hamleys prides itself as the finest toy shop brand in the world and one of London’s most prominent tourist attractions, but to uphold this reputation, it must satisfy its customers. Discover how a migration to Freshdesk was the remedy Hamleys needed to scale up their service operations while saving along the way.

Posted: 01 Jul 2023 | Published: 01 Jul 2023

WHITE PAPER: Let’s face it, no one calls into a contact center to tell employees that they are doing a good job. Your customers call in because they have an issue or need assistance. This is why when your agents are trained in compassion and empathy, your organization can reap the benefits of increased brand loyalty and increased revenue. Read on to see how.

Posted: 19 Jun 2024 | Published: 19 Jun 2024

BLOG: When it comes to call center agents, the threat of AI coming for their jobs has been widely discussed and published in articles all over. However, AI should not be considered a replacement. It’s a tool to empower your agents to resolve cases faster, make better informed decisions, and ultimately, make your customers happier. Read on to learn more.

Posted: 20 Apr 2024 | Published: 20 Apr 2024

BLOG: Modern contact center solutions can transform agent experiences, boosting efficiency, engagement, and customer satisfaction. Learn how to revolutionize your contact center and drive business success by reading the full article.

Posted: 12 Jun 2024 | Published: 12 Jun 2024

WHITE PAPER: As AI agents become more prevalent, organizations must differentiate their AI capabilities to avoid the "commodity trap." Learn how to build innovative, ROI-driven AI applications, manage LLM complexity, and upskill your workforce to succeed in the generative AI era. Read the full white paper.

Posted: 13 Feb 2025 | Published: 13 Feb 2025

WEBCAST: During this webcast, you’ll discover why Salesforce partnered with Deloitte Digital to deploy Agentforce Service Agent on Employee Success’ Service Cloud platform for HR case management. Tune in now to find out how you can transform the employee service experience and enable productivity and capacity gains for both agents and employees.

Posted: 27 Dec 2024 | Premiered: Dec 28, 2024

WHITE PAPER: South Africa is a top offshore customer experience delivery destination, offering a large talent pool, cultural compatibility, and lower costs. Learn how HGS is attracting and retaining top agents in its new South Africa delivery centre. Read the full white paper.

Posted: 03 Sep 2024 | Published: 04 Sep 2024

WEBCAST: During this webcast, you’ll find out how you can leverage GenAI strategies to take your contact center operations to the next level. Tune in now to learn how you can assess your contact center’s AI readiness and chart a course for more efficient service delivery.

Posted: 27 Dec 2024 | Premiered: Dec 27, 2024

BLOG: Discover the key technologies that elevate the modern call center experience, from CRMs and call routing to AI-powered features. Learn how to build a future-ready contact center that delivers exceptional customer service. Read the full blog post to explore the latest call center systems and best practices.

Posted: 09 Jul 2024 | Published: 09 Jul 2024

EBOOK: 65% of customers abandon brands due to poor service. This eBook is your guide to CXone Mpower, which orchestrates seamless workflows, empowers agents, and unifies data to create perfect customer service journeys. Learn how to secure remote access and build user trust. Read the full eBook.

Posted: 23 Jan 2025 | Published: 24 Jan 2025

EBOOK: Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.

Posted: 04 Jun 2024 | Published: 04 Jun 2024