BPO Services White Papers

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BPO Services White Papers (View All Report Types)

HRO Innovation: Building Blocks to Derive Full Value sponsored by SAP America, Inc. WHITE PAPER: In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managersâ€”at large companies on how to improve the value derived from human resources outsourcing. Posted: 18 Sep 2008 \| Published: 18 Sep 2008 TOPICS: Benefits \| Business Process Management \| Business Process Outsourcing \| Change Management \| Competition \| Human Resources Services \| Outsourcing \| Workforce Planning

Global Delivery: A Course to High Performance in a Multi-Polar World sponsored by Accenture WHITE PAPER: To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry. Posted: 18 Feb 2009 \| Published: 18 Feb 2009 TOPICS: Business Process Outsourcing \| Business Processes \| Global Economy \| Globalization \| Public Sector \| Workforce Planning

Growing Market Share in a Highly Competitive Financial Services Industry sponsored by Keynote Systems WHITE PAPER: Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. Posted: 23 Jan 2005 \| Published: 01 Jan 2004 TOPICS: Application Performance Management \| Business Process Outsourcing \| Customer Satisfaction \| Financial Services Industry \| Service Level Management \| Web Analytics \| Web Applications Management

Making Web 2.0 Work for Your Enterprise: Internal Deployments sponsored by Oracle Corporation WHITE PAPER: Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market. Posted: 03 Apr 2009 \| Published: 01 Aug 2008 TOPICS: Blogs \| Collaboration \| IT Management \| IT Management Services \| Knowledge Management \| Market Trends \| Productivity \| Project Management \| Social Computing \| Social Networking \| Tagging \| Wikis

Embracing the Cloud: Top Seven Imperatives for an Organization sponsored by Wipro WHITE PAPER: This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy. Posted: 12 Jun 2009 \| Published: 01 Mar 2009 TOPICS: Best Practices \| Business Continuity Planning \| CIOs \| Cloud Computing \| Competition \| Data Center Management \| Economic Environment \| IT Managers \| IT Services \| Regulatory Compliance \| Web Services

Best Practices for Resolving Business-Critical Application Problems sponsored by BMC Software, Extending Value with Identify Software WHITE PAPER: This white paper details the challenges of application problem resolution, highlighting the best practices necessary to automate and accelerate the process as a means to optimize development. Posted: 30 Jul 2007 \| Published: 12 Mar 2007 TOPICS: Application Performance Management \| Application Performance Management Software \| Best Practices \| Business IT Alignment \| Business Process Automation \| Help Desk Software \| IT Management Services \| ROI

Holistic Master Data Management Solutions and Services: Establishing the Foundation for Increasing Business Value sponsored by Accenture WHITE PAPER: Master data management solutions helps organizations maximize the value of postmerger integrations, manage the product lifecycle, meet regulatory requirements and improve the effectiveness of transactional and reporting systems. Posted: 26 Jun 2008 \| Published: 01 Jan 2007 TOPICS: Data Center Management \| Data Quality \| IT Management Services \| Master Data Management \| SAP (Product) \| Standards

Why You Should Take a Holistic Approach to ITIL and Service Support sponsored by BMC Software, Inc. WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management sponsored by BMC Software, Inc. WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

SOA Implementation with an Offshore Partner sponsored by Torry Harris Business Solutions WHITE PAPER: Learn how to overcome the cost and time of service-oriented architecture (SOA) development by collaborating with an experienced offshore partner. Posted: 31 Oct 2006 \| Published: 01 Oct 2006 TOPICS: Application Development \| Business IT Alignment \| IT Outsourcing Services \| Outsourcing \| SOA \| SOA Governance \| Strategic Planning