Client Relationship Management White Papers

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Managing Your Data Assets sponsored by Pitney Bowes Business Insight WHITE PAPER: Are you aware your people, your customer relationships and your corporate data provide far greater value and competitive advantage than traditional assets such as stock portfolio or desktop printers? This white paper explains how executives are turning their eyes toward what could be their most valuable asset of all: information! Posted: 09 Mar 2009 \| Published: 09 Mar 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Software \| Customer Data Management \| Information Management

Taking On-Demand CRM Integration to the Next Level sponsored by Oracle Corporation WHITE PAPER: This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. Posted: 08 Nov 2007 \| Published: 01 Sep 2007 TOPICS: Application Integration \| Business Process Management \| CRM \| CRM Software \| Customer Satisfaction \| Marketing \| Oracle (Product) \| Productivity \| ROI \| Sales \| Software as a Service \| User Experience

Four Common ERP Implementation Mistakes sponsored by IFS WHITE PAPER: Here are four common mistakes an implementation leader and team can make, and suggestions on how to avoid them. Posted: 12 Jan 2009 \| Published: 12 Jan 2009 TOPICS: Asset Management Services \| Best Practices \| Business Process Automation \| CRM \| ERP \| IT Infrastructure \| Software \| Supply Chain Management

Going Mobile: Developing an Application Mobilization Plan for Your Business sponsored by BlackBerry WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. Posted: 19 Jun 2008 \| Published: 01 Jun 2008 TOPICS: CRM \| Customer Service \| Handheld Devices \| Mobile Device Management \| Mobile Workers \| Remote Access Security \| TCO \| Wireless Computing \| Wireless Infrastructure \| Wireless Messaging \| Wireless Systems

OSS and CRM - Integration That Pays sponsored by Comarch Telecommunications WHITE PAPER: Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure. Posted: 06 Jan 2009 \| Published: 06 Jan 2009 TOPICS: CRM \| Customer Service \| Fault Management \| Sales \| Telecommunications Industry \| VoIP

Web 2.0 at Work: Departmental Use Cases sponsored by Oracle Corporation WHITE PAPER: With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. Posted: 03 Apr 2009 \| Published: 01 Aug 2008 TOPICS: Blogs \| CRM \| Financial Management \| Financial Reporting \| Human Resources Management \| Marketing \| Sales and Marketing Software \| Social Networking \| Tagging \| Web Applications Software \| Wikis

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense sponsored by Silverpop Systems Inc. an IBM Company WHITE PAPER: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results. Posted: 08 Aug 2008 \| Published: 01 Jan 2007 TOPICS: CRM \| Customer Service \| Email Marketing \| Messaging Software \| Online Shopping \| Outsourcing \| Personalization \| Retail Trade Industry \| Sales \| Shopping Cart Software

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management sponsored by SpringCM WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. Posted: 16 Apr 2008 \| Published: 11 Oct 2010 TOPICS: Best Practices \| Contract Management \| Contract Management Software \| CRM \| Customer Service \| ROI \| SMB \| Software

IBM pureXML for SOA: Unlocking the Business Value of Information sponsored by IBM WHITE PAPER: XML has emerged as an important driver for SOA-enabled business agility and growth because it is not tied to any specific platform, language or system. Posted: 09 May 2008 \| Published: 01 Jun 2007 TOPICS: Business Process Management \| CRM \| Service Oriented Architecture \| XML

Enterprise Resource Planning Software: Taking the Plunge sponsored by VAI, Vormittag Associates, Inc. WHITE PAPER: Check out this white paper to discover the many benefits of Enterprise Resource Planning (ERP) software. Posted: 20 Mar 2009 \| Published: 20 Mar 2009 TOPICS: Call Centers \| CRM \| Data Integration \| ERP \| Sales Force Automation \| SMBs \| Software Selection \| Systems Operations \| Vendor Selection