Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
WHITE PAPER:
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: 20 May 2008 | Published: 19 May 2008
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Converting Service Calls into Sales with Real-Time Offer Management
sponsored by SAP America, Inc.
WHITE PAPER:
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
Posted: 16 Sep 2008 | Published: 16 Sep 2008
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Contact Center Costs: The Case for Telecommuting Agents
sponsored by Avaya Inc.
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Posted: 16 Apr 2008 | Published: 01 Apr 2008
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Listen and Learn - Improving Operations by Utilizing Customer Feedback
sponsored by Mindshare Technologies
WHITE PAPER:
Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
Posted: 05 Mar 2008 | Published: 04 Mar 2008
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Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP AG
WHITE PAPER:
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008
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16 Ways Dell OpenManage Helps Your Business
sponsored by Dell Technologies & Intel®
WHITE PAPER:
Access this infographic that highlights the 16th generation of Dell PowerEdge servers with 16 examples of how OpenManage portfolio enhances server range.
Posted: 15 May 2024 | Published: 15 May 2024
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Use of Virtualization Technology with SAP
sponsored by VMware and Intel
WHITE PAPER:
The arrival of VMware virtualization technology and the multi-core Intel® Xeon® processor specifically designed for virtualization helps upgrading the company's core business systems in a limited amount of time.
Posted: 28 Jan 2009 | Published: 28 Jan 2009
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Leasing Helps Small, Midsized Companies Stretch Their IT Dollars
sponsored by Hewlett Packard Company and Intel
WHITE PAPER:
In the current economy, leasing can be a particularly attractive option for companies looking to deploy state-of-the-art technology while also conserving capital resources. Read this white paper and find out if leasing is right for your organization.
Posted: 06 Jul 2009 | Published: 06 Jul 2009
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Getting Started with LINQ to XML
sponsored by Global Knowledge
WHITE PAPER:
LINQ is an acronym which stands for Language Integrated Query. This new technology comes built into the .NET Framework 3.5 and can be used with any of the different languages that run under .NET. This paper serves as an introduction.
Posted: 10 Dec 2008 | Published: 10 Dec 2008
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Performance Evaluation and Certification of Oracle VM Server from the Tolly Group
sponsored by Oracle Corporation
WHITE PAPER:
Oracle VM delivers performance on par with a bare-metal server without the expense of deploying and supporting additional hardware.
Posted: 12 Nov 2008 | Published: 12 Nov 2008
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