EBOOK:
Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
WHITE PAPER:
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
PRESENTATION TRANSCRIPT:
In this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite.
WHITE PAPER:
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
WHITE PAPER:
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
INFOGRAPHIC:
This year, TechTarget and Enterprise Strategy Group's research division conducted an in-depth study—based on real technology professionals' input—to determine major trends in employment, perks, and staffing in EMEA. Download the infographic to absorb the study's results and to benchmark your career experience against your peers'.
EBOOK:
In the vast expanse of your company’s complex tech environment, comprehensive visibility isn't just a luxury; it's a necessity. In this guide, you’ll discover specific steps you can take to illuminate this treacherous terrain. The strategies in this guide will help your organization boost efficiency, lower MTTx and become more resilient.
