ITIL White Papers

WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: This white paper discusses how reduced budgets and growing demands on IT departments have forced organizations to find ways to cut costs, increase IT resource productivity, and optimize existing investments. Find out more about on this topic and how the new Dell Management Console can assist you.

Posted: 19 May 2009 | Published: 01 Mar 2009

WHITE PAPER: Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities.

Posted: 20 Dec 2008 | Published: 19 Dec 2008

WHITE PAPER: This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

Posted: 10 Dec 2008 | Published: 10 Dec 2008

WHITE PAPER: This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

Posted: 10 Dec 2008 | Published: 01 Jan 2006

WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.

Posted: 14 Oct 2008 | Published: 11 Oct 2008

WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.

Posted: 19 Aug 2008 | Published: 19 Aug 2008

WHITE PAPER: This third issue of the Virtual Data Center e-zine sifts through the maze of products and technologies that make up VMware's virtualization ecosystem. It then takes a comprehensive look at the new world of virtual desktop delivery and management

Posted: 19 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

Posted: 18 Jun 2008 | Published: 01 Aug 2008

WHITE PAPER: This White Paper outlines the capabilities of Mobile User Management developed by BoxTone -- which for many of the best-known organizations are enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service...

Posted: 15 Apr 2008 | Published: 15 Apr 2008

WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

Posted: 08 Oct 2007 | Published: 01 Sep 2007

WHITE PAPER: High-density equipment has created significant benefits for organizations. However, there are challenges with high-density that could negatively impact organizations. Download this paper for a look at challenges and key issues facing organizations.

Posted: 16 May 2007 | Published: 01 May 2007

WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.

Posted: 09 Oct 2006 | Published: 01 Feb 2007

WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.

Posted: 13 Dec 2004 | Published: 01 Dec 2004