Real-time CRM Analytics White Papers

Business of Information Technology > Business Management > CRM >
Real-time CRM Analytics White Papers (View All Report Types)

An Introduction to ABM Scoring sponsored by Informa TechTarget WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring. Posted: 08 Feb 2021 \| Published: 19 Jul 2019 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software

Siebel CRM On Demand: Best Practices for Pipeline Management sponsored by Oracle Corporation WHITE PAPER: This white paper discusses common factors that impact the ability to effectively manage the sales pipeline and details processes and best practices that can help companies overcome sales challenges and establish a critical competitive advantage. Posted: 06 Mar 2007 \| Published: 01 Jan 2007 TOPICS: Business Performance Management \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| Dashboards \| Sales and Marketing Software \| Sales Channels \| Sales Force Automation

5 Best Practices for Telling Great Stories with Data sponsored by Tableau Software WHITE PAPER: Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts. Posted: 20 Feb 2008 \| Published: 01 Feb 2008 TOPICS: Best Practices \| CRM Analytics \| Customer Satisfaction \| Data Management \| Data Visualization \| Data Visualization Software \| Market Trends \| Real-time Analytical Software \| Social Networking

Let Customer Feedback Do the Driving sponsored by SPSS Inc. Worldwide Headquarters WHITE PAPER: As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. Posted: 07 May 2009 \| Published: 31 May 2007 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service

Social CRM Comes of Age sponsored by Oracle Corporation WHITE PAPER: Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM. Posted: 01 Apr 2009 \| Published: 01 Apr 2009 TOPICS: Collaboration \| CRM \| CRM Analytics \| Customer Service \| Customer Service Best Practices \| Oracle (Product) \| Social Networking

Competing on Analytics sponsored by SAS WHITE PAPER: Use insight produced through analytics to improve performance and gain a strategic advantage. Learn how you can employ an enterprise-wide approach for maintaining data and using analytics for improved decision making. Posted: 18 Feb 2008 \| Published: 01 Jun 2007 TOPICS: CPFR \| Dashboards \| Data Integration \| Data Management \| Market Trends \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management \| Real-time Analytics

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint sponsored by IBM WHITE PAPER: This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? Posted: 09 Apr 2009 \| Published: 31 Dec 2008 TOPICS: Business Environment \| Business Management \| Business Performance Management \| Business Performance Management Software \| Data Center Management \| Economic Environment \| Enterprise Architectures \| Enterprise Computing \| Enterprise Systems \| Environmental Compliance \| Political Environment

Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes sponsored by Pitney Bowes Group 1 Software WHITE PAPER: This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment. Posted: 20 Jan 2009 \| Published: 20 Jan 2009 TOPICS: Best Practices \| CRM \| Customer Data Management \| Data Profiling \| Data Quality \| Fraud Protection \| Network Performance \| Regulatory Compliance \| ROI \| Telecommunications Industry

Enterprise Portal Rationalization: Using a Service-Oriented Architecture to Stop Web Asset Sprawl sponsored by Oracle Corporation WHITE PAPER: This paper provides an overview of the problem of Web sprawl, and an account of the rationalization strategies organizations are adopting to gain the upper hand on sprawl. Adopting a service-oriented architecture based on integrated application platform infrastructure emerges as the key to rationalizing sprawl. Posted: 03 Apr 2009 \| Published: 01 Mar 2009 TOPICS: Application Infrastructure \| Business IT Alignment \| Cost Benefit Analysis \| CRM \| IT Best Practices \| IT Managers \| IT Systems \| SOA \| Web Applications Architectures \| Web Services Architecture \| Web Services Management

Demystifying Customer Service Correspondence Work Flow in Cards sponsored by Wipro WHITE PAPER: Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow. Posted: 13 May 2009 \| Published: 12 May 2009 TOPICS: Business Intelligence \| Business Process Automation \| Business Process Management \| CRM \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Financial Services Industry \| User Experience