Service Level Agreements White Papers

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Comprehensive SQL Server Data Protection with Symantec Backup Exec 11d
sponsored by Symantec Corporation
WHITE PAPER: Choosing the proper backup and recovery plan for SQL Server can be a daunting task. Read this white paper and learn which model best suits your organization and can ease administration.
Posted: 19 Nov 2007 | Published: 01 Jan 2007

Symantec Corporation

ISSU: A Planned Upgrade Tool
sponsored by Juniper Networks, Inc.
WHITE PAPER: This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures.
Posted: 25 Nov 2008 | Published: 25 Nov 2008

Juniper Networks, Inc.

IDC White Paper: Key Criteria in Selecting an Enterprise Online PC Backup Solution
sponsored by Iron Mountain
WHITE PAPER: This paper illustrates the top–level benefits of online PC backup. Read this paper to learn more about how to choose an online PC backup solution for your mid-sized organization or enterprise!
Posted: 11 Jan 2010 | Published: 15 Dec 2008

Iron Mountain

Transforming Storage Operations from Entrepreneurial to Predictive
sponsored by EMC Corporation
WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
Posted: 13 Dec 2004 | Published: 01 Dec 2004

EMC Corporation

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008

SAP America, Inc.

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.

Best Practices for VMware ESX Server 3.0 Backup on NetApp
sponsored by NetApp
WHITE PAPER: This document discusses how Network Appliance and VMware ESX Server 3.0 work together to provide an effective backup solution in the Loyola Marymount University (LMU) environment. The goal of the VMware/NetApp solution is to provide a crash-consistent process that takes advantage of snapshot-based backups.
Posted: 30 Jan 2009 | Published: 30 Jan 2009

NetApp

eGuide: SQL Server Consolidation - An IT Manager's Guide
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This E-Guide offers a step-by-step guide for consolidating SQL Servers, also provides insight on why SQL Server consolidation is an optimization technique.
Posted: 20 Nov 2008 | Published: 20 Nov 2008

Hewlett Packard Enterprise

Dynamic Initiators That Give You the Control You Need
sponsored by MVS Solutions
WHITE PAPER: This paper discusses the initiator requirements, and how ThruPut Manager optimizes and automates batch job queuing and initiation.
Posted: 21 Jan 2009 | Published: 21 Jan 2009

MVS Solutions

EMC Extends Benefits of File Virtualization into the Archive
sponsored by EMC Corporation
WHITE PAPER: This paper, discusses some of the challenges around virtualizing archives and explore how EMC has leveraged Rainfinity file virtualization with Centera CAS.
Posted: 19 Jun 2008 | Published: 01 Jun 2007

EMC Corporation