Technicians White Papers

WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

Posted: 02 Apr 2009 | Published: 02 Apr 2009

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.

Posted: 03 Apr 2006 | Published: 01 Mar 2006

WHITE PAPER: Information security professionals are facing a growing amount of pressure. This survey provides detailed insight into the important trends and opportunities emerging in the information security profession worldwide.

Posted: 03 Jun 2008 | Published: 03 Jun 2008

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments.

Posted: 31 Jul 2006 | Published: 01 Jul 2006

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.

Posted: 14 Apr 2009 | Published: 09 Sep 2008

EGUIDE: IT help desk technicians, in the face of evolving end-user technology and tech-savvy employees, are fielding increasingly complex service requests. To succeed in their work today, technicians require a host of skills. Read this 7-page E-Guide for an overview of those skills.

Posted: 25 Oct 2023 | Published: 23 Oct 2023

BLOG: Shifting IT incident resolution from higher-level support to frontline technicians can deliver significant business value. Learn how to strategically implement this "shift left" approach and drive cost savings, productivity gains, and improved user experience. Read the full blog post to explore the practical benefits.

Posted: 21 Feb 2025 | Published: 22 Feb 2025

WHITE PAPER: Deploying, managing, and scaling Microsoft Azure Virtual Desktop can be a complex process for technicians at any level of experience. In this white paper, browse the top 10 most common mistakes IT professionals make in Microsoft Azure.

Posted: 02 Nov 2023 | Published: 02 Nov 2023

PRODUCT OVERVIEW: Panduit offers onsite power services to boost reliability and efficiency. Expert technicians handle site assessments, installation, maintenance, and support. Read the full overview to see how Panduit can transform your power management.

Posted: 18 Mar 2025 | Published: 18 Mar 2025

WHITE PAPER: Azure Virtual Desktop (AVD) has rapidly gained popularity in recent years as one of the most cost-effective cloud-based virtual desktop solutions. But getting AVD up and running can be a boring process no IT technician likes spending time on. Download this guide to learn how to deploy AVD in less than 15 minutes.

Posted: 27 Oct 2023 | Published: 28 Oct 2023

WHITE PAPER: In this white paper, you'll discover how GenAI-powered Now Assist can transform customer service experiences by accelerating self-service, boosting agent productivity, and expediting field service. Read on now to learn how to leverage the power of GenAI to create satisfying experiences.

Posted: 16 Jan 2025 | Published: 21 Jan 2025

WHITE PAPER: In this white paper, you'll discover how GenAI-powered Now Assist can transform customer service experiences by accelerating self-service, boosting agent productivity, and expediting field service. Read on now to learn how to leverage the power of GenAI to create satisfying experiences.

Posted: 18 Feb 2025 | Published: 19 Feb 2025

PRODUCT OVERVIEW: Streamline privileged access and password management with CyberFOX, the easy-to-use solution that secures credentials, manages end-user access, and helps manufacturers stay compliant without slowing down productivity. Read the full product overview to learn more.

Posted: 13 Feb 2025 | Published: 13 Feb 2025

PRODUCT OVERVIEW: Enhance remote support with ServiceNow integration. Increase productivity, strengthen security, and meet compliance requirements. Initiate remote sessions directly from ServiceNow, update tickets automatically, and access session details on demand. Read the full product overview to learn more.

Posted: 10 Jan 2025 | Published: 11 Jan 2025

EBOOK: Now Assist, ServiceNow's GenAI solution, enhances customer service by improving self-service, boosting agent productivity, and speeding up resolutions. It optimizes field operations, accelerates app development, and ensures responsible AI use. Leverage Now Assist to enhance customer experiences, streamline workflows, and drive transformation.

Posted: 27 Feb 2025 | Published: 27 Feb 2025

WHITE PAPER: Optimize your after-sales service with remote technology. Discover strategies to drive efficiency, speed up response times, and reduce travel costs. Learn how to leverage data, automation, and augmented reality to deliver quality service. Read the white paper to transform your service operations.

Posted: 18 Feb 2025 | Published: 19 Feb 2025

EZINE: There is at least one person behind every cyber attack, but beyond that insight, very little known is about them. Rutger Leukfeldt, senior researcher on cyber crime at the Netherlands Institute for the Study of Crime and Law Enforcement, has been trying to get inside the minds of hackers.

Posted: 08 Feb 2021 | Published: 08 Aug 2019

EBOOK: This comprehensive e-book provides MSPs with a blueprint for implementing end-to-end security automation across their operations. Learn how to accelerate security workflows, enhance identity management, and secure privileged accounts to protect against evolving threats. Read the full e-book to unlock these strategies.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

WHITE PAPER: If you are an Original Equipment Manufacturer (OEM) with customers worldwide, it can be challenging to provide after-sales services in a timely manner. Learn how remote troubleshooting solutions can save time, cut costs, support sustainability goals and streamline customer service in this white paper.

Posted: 11 Jun 2024 | Published: 11 Jun 2024

WHITE PAPER: Cyber insurance providers now require stronger privileged access controls, including multi-factor authentication and regular monitoring. Learn how Passwordless JIT access can help IT and security professionals meet these requirements in this white paper.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

EZINE: Security continues to be a huge pan-European challenge for governments and businesses harnessing the latest technologies. In this quarter's CW Europe, we feature two articles focusing on security in Europe and what authorities and IT firms are doing to reduce risks.

Posted: 08 Feb 2021 | Published: 15 Dec 2016

WHITE PAPER: Explore how MSPs can secure admin accounts and customer identities to meet NIST and CMMC compliance requirements. Learn about privileged access management, password updates, and other best practices to protect your environment. Read the full white paper for more insights.

Posted: 03 Jan 2025 | Published: 04 Jan 2025

EBOOK: Now Assist, ServiceNow's generative AI capability, transforms customer service by enhancing self-service, boosting agent productivity, and speeding up resolutions. It optimizes service management, field operations, and app development, enabling more value with less effort. Read this eBook to learn how Now Assist enhances service with GenAI.

Posted: 07 Mar 2025 | Published: 08 Mar 2025

PRODUCT OVERVIEW: Streamline your after-sales service with remote troubleshooting solutions that accelerate problem resolution, increase first-time fix rates, and reduce costly downtime. Discover how to provide excellent customer service and future-proof your operations. Read the full solution brief.

Posted: 18 Feb 2025 | Published: 19 Feb 2025

WHITE PAPER: As data centers face rising power densities, effective thermal management is critical. This white paper explores liquid cooling solutions, deployment timelines, and maintenance considerations to help you meet your evolving IT infrastructure needs. Read the full white paper to learn more.

Posted: 21 Feb 2025 | Published: 21 Feb 2025

WHITE PAPER: As enterprises expand their digital ecosystems, securing remote access is crucial. This paper examines challenges in managing distributed devices, the need for visibility, and strategies for security across varied environments. Discover how organizations use remote connectivity to enhance operations. Read for insights on securing your ecosystem.

Posted: 11 Mar 2025 | Published: 11 Mar 2025

EGUIDE: In this case study, learn how Sime Darby Industrial's inService Suite has returned more than 100,000 hours to the company in a digitisation initiative that has improved efficiency and customer engagement.

Posted: 10 May 2021 | Published: 10 May 2021

WHITE PAPER: Manually migrating to a new network-management tool can be a time-consuming process. Along with mapping out 6 steps of a manual approach, this white paper explores how you can simplify and automate the process by leveraging LogicVein's SNMPc Migration Tool. For an introduction to the tool, read on.

Posted: 02 Jul 2024 | Published: 02 Jul 2024

WHITE PAPER: 48% of business leaders report that improving customer experience is one of the main drivers for implementing AI, according to research by Frost & Sullivan. This white paper from ServiceNow maps out how to use GenAI to augment CX. Keep reading to access the AI insights.

Posted: 12 Mar 2025 | Published: 12 Mar 2025

CASE STUDY: Allegheny General Hospital saw significant safety, efficiency, and financial gains from its insourcing program using Omnicell's IV compounding robot and services. The hospital realized $700K in savings in the first six months and automated 30% of its IV prep process. Read the full case study to learn more.

Posted: 29 Oct 2024 | Published: 29 Oct 2024