Technicians White Papers

WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.

Posted: 10 Jul 2008 | Published: 16 May 2008

WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.

Posted: 02 Apr 2009 | Published: 30 Dec 2008

WHITE PAPER: In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.

Posted: 02 Apr 2009 | Published: 02 Apr 2009

WHITE PAPER: With the explosion of data, storage environments are becoming more complex. Poorly designed storage infrastructures are putting companies at risk. Download this study to learn how storage managers built stronger storage management teams and environments.

Posted: 31 Jul 2006 | Published: 01 Jul 2006

WHITE PAPER: The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.

Posted: 14 Apr 2009 | Published: 09 Sep 2008

WHITE PAPER: Learn about the seven types of hard questions you are likely to see on the CISSP examination and the best approaches for solving them.

Posted: 03 Apr 2006 | Published: 01 Mar 2006

WHITE PAPER: Learn about a comprehensive technology for customers that want quick recovery and off-host backup support. Eliminate backup windows, reduce the performance load on application servers, and quickly bring applications back online after data c...

Posted: 19 Nov 2007 | Published: 01 Mar 2007

WHITE PAPER: The Project Management Network Diagram (PM Network Diagram) provides a visual illustration of the project management life cycle (in terms of the chain of events that take place in a project).

Posted: 06 Jul 2006 | Published: 01 Jan 2005

WHITE PAPER: Information security professionals are facing a growing amount of pressure. This survey provides detailed insight into the important trends and opportunities emerging in the information security profession worldwide.

Posted: 03 Jun 2008 | Published: 03 Jun 2008

EGUIDE: The modernization of end-user technology, combined with today’s more tech-savvy employee, means IT help desks are fielding more complex service requests than ever before. Download this custom TechTarget e-Guide to discover the requirements of the modern help desk and how you can equip your employees for success.

Posted: 25 Oct 2023 | Published: 23 Oct 2023

CASE STUDY: With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.

Posted: 05 Mar 2024 | Published: 05 Mar 2024

WHITE PAPER: Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.

Posted: 12 Apr 2024 | Published: 12 Apr 2024

WHITE PAPER: Deploying, managing, and scaling Microsoft Azure Virtual Desktop can be a complex process for technicians at any level of experience. In this white paper, browse the top 10 most common mistakes IT professionals make in Microsoft Azure.

Posted: 02 Nov 2023 | Published: 02 Nov 2023

CASE STUDY: Working with ServiceNow and CareAR, Xerox has transformed its field service management. Xerox has reduced the number of trips technicians need to take out in the field by 50% by leveraging AR technology that enables customers to solve issues themselves. Watch this video to learn more about the partnership.

Posted: 11 Jul 2024 | Published: 11 Jul 2024

WHITE PAPER: Azure Virtual Desktop (AVD) has rapidly gained popularity in recent years as one of the most cost-effective cloud-based virtual desktop solutions. But getting AVD up and running can be a boring process no IT technician likes spending time on. Download this guide to learn how to deploy AVD in less than 15 minutes.

Posted: 27 Oct 2023 | Published: 28 Oct 2023

EBOOK: In this e-book, you’ll discover how real-time synchronicity can improve field service operations. You’ll also find out how augmented reality-enabled platforms can empower field technicians with remote expert assistance, providing step-by-step workflows on wearable devices to boost knowledge retention, safety, and compliance. Read on to learn more.

Posted: 04 Apr 2024 | Published: 04 Apr 2024

WEBCAST: AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.

Posted: 22 Feb 2024 | Premiered: Feb 22, 2024

EBOOK: This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.

Posted: 22 Feb 2024 | Published: 22 Feb 2024

EGUIDE: Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.

Posted: 09 Oct 2024 | Published: 09 Oct 2024

EBOOK: Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.

Posted: 11 Nov 2024 | Published: 11 Nov 2024

EZINE: There is at least one person behind every cyber attack, but beyond that insight, very little known is about them. Rutger Leukfeldt, senior researcher on cyber crime at the Netherlands Institute for the Study of Crime and Law Enforcement, has been trying to get inside the minds of hackers.

Posted: 08 Feb 2021 | Published: 08 Aug 2019

EBOOK: This comprehensive e-book provides MSPs with a blueprint for implementing end-to-end security automation across their operations. Learn how to accelerate security workflows, enhance identity management, and secure privileged accounts to protect against evolving threats. Read the full e-book to unlock these strategies.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

CASE STUDY: In this case study, you'll learn how Continental Automotive Group avoided FTC Safeguards Rule penalties of up to $100k per infraction by implementing AutoElevate by CyberFOX. Read on now to discover how the solution helped them optimize IT operations and ensure regulatory compliance.

Posted: 04 Oct 2024 | Published: 04 Oct 2024

WHITE PAPER: Discover the 8 essential business metrics every MSP needs to manage for success. Learn how to track team utilization, first-touch resolution, and more to improve operations and profitability. Read the full white paper to unlock insights for your MSP.

Posted: 14 Nov 2024 | Published: 14 Nov 2024

WHITE PAPER: Choosing the right database management tools is critical for optimizing efficiency, security, and performance across multi-platform data landscapes. This white paper explores key considerations when evaluating open source versus proprietary solutions to meet data security needs. Read on now to learn more.

Posted: 20 Nov 2024 | Published: 03 Dec 2024

CASE STUDY: One of the world’s most renowned manufacturers of professional coffee machines, Cimbali Group, was looking for digital solutions that could improve the customer experience and, at the same time, improve their time-to-resolution. Understand why they chose TeamViewer to perform remote troubleshooting in this case study.

Posted: 14 Dec 2023 | Published: 14 Dec 2023

WHITE PAPER: Cyber insurance providers now require stronger privileged access controls, including multi-factor authentication and regular monitoring. Learn how Passwordless JIT access can help IT and security professionals meet these requirements in this white paper.

Posted: 03 Dec 2024 | Published: 03 Dec 2024

INFOGRAPHIC: LogMeIn Rescue, a secure, enterprise-grade remote support solution, touts the business value it offers to its adoptees. But what’s the actual financial benefit customers have achieved? GoTo commissioned Forrester Consulting to conduct a Total Economic Impact study to find out. Check out this infographic to see the results.

Posted: 08 Feb 2024 | Published: 08 Feb 2024

EBOOK: Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.

Posted: 12 Mar 2024 | Published: 12 Mar 2024

EBOOK: Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.

Posted: 07 Mar 2024 | Published: 07 Mar 2024

CASE STUDY: NW London CCG was facing many challenges when it came to support, cybersecurity gaps, and centralized management. They needed a remote connectivity tool that offered instant access to servers and devices, while still being fully compliant. Download this case study to see why they chose TeamViewer, and uncover the results realized from the switch.

Posted: 20 Jan 2022 | Published: 21 Jan 2022

EZINE: Security continues to be a huge pan-European challenge for governments and businesses harnessing the latest technologies. In this quarter's CW Europe, we feature two articles focusing on security in Europe and what authorities and IT firms are doing to reduce risks.

Posted: 08 Feb 2021 | Published: 15 Dec 2016

PRODUCT OVERVIEW: The demand for better operations management and shorter time to resolution continues to increase amongst customers. Does your organization have the right tools to overcome these challenges? Learn how to empower your field service workforce with AR solutions that help your employees work more efficiently in this white paper.

Posted: 30 Mar 2024 | Published: 30 Mar 2024

EBOOK: After-sales support is no longer an afterthought—and what’s more, it can be up to 5 times more profitable than selling the machine itself. Read this e-book to maximize your after-sales profits and support, with easy-to-comprehend guidance to assist you along the way.

Posted: 08 Apr 2024 | Published: 08 Apr 2024