Technology Best Practices White Papers

WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

Posted: 18 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

Posted: 08 Oct 2007 | Published: 01 Sep 2007

WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency.

Posted: 07 Jul 2009 | Published: 07 Jul 2009

WHITE PAPER: Unauthorized change is the most significant threat to an IT organization's ability to improve availability, security and compliance. That's why thousands of organizations worldwide use Tripwire® Enterprise as their configuration audit and control sol

Posted: 01 Mar 2007 | Published: 01 Feb 2007

WHITE PAPER: Financing information technology hardware is an accepted way of doing business. Clients are discovering the benefits of financing software and services and are making financing of software and services one of the fastest-growing segments of the IT financing industry. This paper explains the importance of aligning financing with IT transformation.

Posted: 18 Feb 2009 | Published: 18 Feb 2009

WHITE PAPER: The current economic downturn has resulted in contraction of IT Department budgets and a mandate to allocate resources to only the most critical projects, then execute it flawlessly. In these tough times, it is imperative for CIOs to deliver more value as IT budgets fall.

Posted: 03 Apr 2009 | Published: 03 Apr 2009

WHITE PAPER: This paper examines how Power Save helps companies meet their environmental objectives. It uses intelligent energy management to ensure workstations are available when system resources are required, while conserving power during downtimes.

Posted: 07 Aug 2008 | Published: 08 Apr 2008

WHITE PAPER: Learn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise.

Posted: 18 Oct 2006 | Published: 01 Mar 2006

WHITE PAPER: Typical data centers draw more than twice as much power as IT loads require. The cost associated with this power consumption is considerable and often avoidable. Get tips on reducing electrical waste and learn about better ways to measure efficiency.

Posted: 21 Jun 2007 | Published: 01 Jan 2006

WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.

Posted: 13 Dec 2004 | Published: 01 Dec 2004