Computer Telephony Applications Software Reports

EGUIDE: This article in our Royal Holloway Security Series evaluates the role that obfuscation techniques play in malware and the importance of understanding their effectiveness.

Posted: 08 Feb 2021 | Published: 29 Jul 2016

EGUIDE: Enterprise Content Management (ECM) has rapidly evolved as different forms of content have been introduced to the work environment. In this guide, find out how ECM works, why it is so important, the key components and benefits, and what to look for when choosing ECM software.

Posted: 05 Oct 2022 | Published: 05 Oct 2022

EGUIDE: It can be difficult to make sense of popular cloud communications service models. Compare UCaaS vs. CCaaS vs. CPaaS to understand their differences and how they can be used together.

Posted: 05 Nov 2023 | Published: 06 Nov 2023

EGUIDE: The CPaaS market is maturing as increased demand for digital communications drives new use cases. Organizations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider. Read this article to learn more about the trends and providers fueling CPaaS market growth.

Posted: 06 Nov 2023 | Published: 07 Nov 2023

ESSENTIAL GUIDE: This article in our Royal Holloway Information Security series explains the security implications of unified communication.

Posted: 08 Feb 2021 | Published: 15 May 2017

EGUIDE: The coronavirus is changing everything about how people work, and will do so permanently. It added that even though the working world was experiencing unprecedented uncertainty, there were two things that should be borne in mind: the virus will pass, and at the other side of the pandemic, the world of work will look very different.

Posted: 08 Feb 2021 | Published: 04 May 2020

ANALYST REPORT: Analyst Group Quocirca explains how organisations can use web data caching software to save money and improve their green credentials.

Posted: 08 Feb 2021 | Published: 05 Jan 2017

WHITE PAPER: This paper gives a brief overview on how a complete network inventory assessment can improve the health & security of network.

Posted: 19 Nov 2008 | Published: 19 Nov 2008

WHITE PAPER: Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.

Posted: 13 Feb 2008 | Published: 13 Feb 2008

WHITE PAPER: This paper is about the critical role that integrated requirements management can play in helping to ensure that your business goals and IT investment are continuously aligned.

Posted: 24 May 2010 | Published: 01 Oct 2007

WHITE PAPER: Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.

Posted: 16 Oct 2008 | Published: 16 Oct 2008

WHITE PAPER: Pressure is increasing to better manage supply chains to improve customer service, lower product costs and increase business process efficiency. Read this paper to learn about best practices for improving an organization's supply chain proces...

Posted: 10 Nov 2006 | Published: 01 May 2006

WHITE PAPER: Although there are many different ideas of what CDP is, it is clear that it must protect data in a manner that is both time-addressable and event-addressable. This white paper explains what this means and gives an overview of effective CDP ...

Posted: 04 Apr 2008 | Published: 14 Mar 2008

CASE STUDY: In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.

Posted: 28 Aug 2008 | Published: 28 Aug 2008

PRODUCT LITERATURE: This document provides the top 10 reasons to choose EMC MozyEnterprise.

Posted: 07 Mar 2008 | Published: 01 Feb 2008

WHITE PAPER: This document is intended to help organizations deal with the most critical of those threats by providing a list of the top ten database vulnerabilities as identified by Imperva's Application Defense Center.

Posted: 29 Nov 2013 | Published: 08 Oct 2008

WHITE PAPER: Read this paper to find out how to ensure a profitable transition to Triple Play Services.

Posted: 10 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: This benchmark evaluates Oracle Internet Directory performance under scales and throughput rates representative of those encountered in production use in both the communications industry and as part of large scale delivery architectures.

Posted: 10 Apr 2008 | Published: 01 Mar 2008

EGUIDE: This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.

Posted: 20 May 2009 | Published: 19 May 2009

CASE STUDY: UGA evaluated several companies backup/restore software, before choosing BakBone Software NetVault. This case study examines why UGA opted for BakBone software.

Posted: 16 Apr 2008 | Published: 01 Nov 2001

TECHNICAL ARTICLE: An embedded system is a special-purpose system in which the computer is completely encapsulated by or dedicated to the device or system it controls.

Posted: 10 Mar 2009 | Published: 13 Jan 2009

CASE STUDY: Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...

Posted: 24 Apr 2008 | Published: 01 Jan 2004

EZINE: According to the Data Center Decisions 2008 Purchasing Intentions Survey, server selection and disaster recovery (DR) are front-burner issues for data center decision makers.

Posted: 24 Sep 2012 | Published: 31 Oct 2008

WHITE PAPER: This e-zine issue explains the direct benefits of implementing a SAP virtualization plan. It compares virtualization platforms, highlights common problems, and offers tips to leverage hardware-assisted memory virtualization.

Posted: 20 Aug 2008 | Published: 18 Aug 2008

WHITE PAPER: This paper explains an approach to virtualization software that relies on the host operating system to provide the service to talk directly to the underlying hardware.

Posted: 10 Dec 2008 | Published: 11 Oct 2008