US Food Service - Streamline project includes Afaria
sponsored by Sybase, an SAP company
VIDEO:
Watch this video to learn how US Food Service, the second largest food service provider, implemented Afaria from Sybase to streamline order entry and information management between their mobile sales force, distribution centers and the corporate office.
Posted: 11 May 2009 | Premiered: 11 May 2009
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Let Customer Feedback Do the Driving
sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Posted: 07 May 2009 | Published: 31 May 2007
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The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times
sponsored by SAP America, Inc.
IT BRIEFING:
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.
Posted: 17 Apr 2009 | Published: 17 Apr 2009
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Social CRM Comes of Age
sponsored by Oracle Corporation
WHITE PAPER:
Web 2.0. Collaborative computing. Social media. And now Social CRM. These terms are used interchangeably, and often, to describe the massive transformation taking place across organizations today. What strategies and tools do the newest CRM solutions provide to leverage this new reality? Read this white paper to learn more about Social CRM.
Posted: 01 Apr 2009 | Published: 01 Apr 2009
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Blackberry Solution Increases Customer Service for Corporate Real Estate Company
sponsored by BlackBerry
CASE STUDY:
J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
Posted: 26 Feb 2009 | Published: 26 Feb 2009
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School Bus Operator Drives Competitive Advantage with Blackberry Solution
sponsored by BlackBerry
CASE STUDY:
Southland Transportation, providing school bus and other transportation services, deployed BlackBerry® smartphones, with a custom-built application, to their drivers so they can report road conditions and delays quickly and easily providing timely and accurate updates for everyone.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones
sponsored by BlackBerry
CASE STUDY:
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics
sponsored by SPSS Inc. Worldwide Headquarters
WHITE PAPER:
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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Executive Insight: Multi-Sourcing in the Call Center
sponsored by inContact
WHITE PAPER:
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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Business Process-Centric Information Technology: Aligning Business and Technology for High Performance
sponsored by Accenture
WHITE PAPER:
Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.
Posted: 18 Feb 2009 | Published: 18 Feb 2009
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Warehouse Management Better Business Practices: Cycle and Annual Counting
sponsored by VAI, Vormittag Associates, Inc.
BOOK:
This first chapter of Better Business Practices Series, explores the many benefits of cycle counting. Chief among them is the elimination of an annual physical count of your inventory. While cycle counting is the preferred inventory counting process, many companies still conduct annual counts.
Posted: 13 Feb 2009 | Published: 13 Feb 2009
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Unsung Heroes - How Routing & Switching Keep the Business Going
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Routers and switches are the building blocks for all business communications from data to voice and video to wireless access.
Posted: 02 Feb 2009 | Published: 02 Feb 2009
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Seven Tips for Profiting from Lean Times with CRM
sponsored by Oracle Corporation
WHITE PAPER:
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need.
Posted: 26 Jan 2009 | Published: 26 Jan 2009
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International Procurement Center: Increasing Efficiency and Maximizing Profitability
sponsored by E2open
WHITE PAPER:
This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability.
Posted: 14 Jan 2009 | Published: 14 Jan 2009
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Managing Product Recalls to Reduce Risk and Minimize Cost
sponsored by Sage North America
WHITE PAPER:
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls.
Posted: 13 Jan 2009 | Published: 13 Jan 2009
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Keep Your Hard Drive
sponsored by DellEMC and Intel®
DATA SHEET:
The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives.
Posted: 09 Jan 2009 | Published: 09 Jan 2009
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Dell ProSupport Laptop Tracking and Recovery
sponsored by DellEMC and Intel®
DATA SHEET:
The Dell ProSupport Laptop Tracking and Recovery Service helps protect your data by enabling you to track your mobile systems in the event a system is lost or stolen.
Posted: 09 Jan 2009 | Published: 09 Jan 2009
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OSS and CRM - Integration That Pays
sponsored by Comarch Telecommunications
WHITE PAPER:
Previously, putting up with the gap between CRM and OSS worlds has been a viable - though not
optimal - strategy for most operators. But now that the telecommunications industry is undergoing the "communications and content over IP" transformation, service providers are starting to redesign their business models and to rethink the infrastructure.
Posted: 06 Jan 2009 | Published: 06 Jan 2009
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LA Water System Goes Digital
sponsored by Autodesk
CASE STUDY:
Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format.
Posted: 14 Nov 2008 | Published: 14 Nov 2008
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Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?
sponsored by Cisco Systems, Inc.
WHITE PAPER:
In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 25 Sep 2008 | Published: 25 Sep 2008
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
WHITE PAPER:
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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Uptime Software
sponsored by DellEMC and Intel®
CASE STUDY:
Learn how uptime software has improved customer service through virtualization. uptime is now able to rapidly deploy virtual machines to replicate customer environments and close support requests quickly.
Posted: 19 Sep 2008 | Published: 19 Sep 2008
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Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge
sponsored by SAP AG
WHITE PAPER:
Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.
Posted: 18 Sep 2008 | Published: 18 Sep 2008
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America, Inc.
WHITE PAPER:
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
Posted: 17 Sep 2008 | Published: 17 Sep 2008
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Bowen & Groves Honored in Fifth Annual International Business Awards(SM)
sponsored by Bowen & Groves
PRESS RELEASE:
Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
Posted: 16 Sep 2008 | Published: 22 Jul 2008
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