Customer Service Reports

WHITE PAPER: This paper will discuss both hard and soft QoS techniques including 802.1P, IP Precedence, Differentiated Services, Resource Reservation Protocol (RSVP) and ATM specific priority resources.

Posted: 08 Sep 2008 | Published: 05 Sep 2008

CASE STUDY: While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America's were discouraged by the complexity and cost of the BI solutions available, so to overcome with it they deployed Tableau Desktop solution.

Posted: 25 Aug 2008 | Published: 25 Aug 2008

WHITE PAPER: Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs.

Posted: 14 Aug 2008 | Published: 14 Aug 2008

WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.

Posted: 11 Aug 2008 | Published: 01 Jun 2008

WHITE PAPER: Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.

Posted: 08 Aug 2008 | Published: 01 Jan 2006

WHITE PAPER: This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.

Posted: 08 Aug 2008 | Published: 01 Jan 2007

DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.

Posted: 11 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle.

Posted: 01 Jul 2008 | Published: 01 Jun 2008

CASE STUDY: Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

Posted: 01 Jul 2008 | Published: 01 Jul 2008

SOFTWARE LISTING: Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.

Posted: 26 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.

Posted: 19 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately 150 criteria.

Posted: 16 Jun 2008 | Published: 09 Jul 2007

WHITE PAPER: This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses.

Posted: 16 Jun 2008 | Published: 01 Feb 2008

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.

Posted: 14 May 2008 | Published: 01 Jan 2008

WHITE PAPER: This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.

Posted: 14 May 2008 | Published: 01 Jan 2007

CASE STUDY: Learn how visionary IT management helped this local government deliver financial, environmental and social benefits to the community and save hundreds of thousands of Pounds in its first year using Xerox DocuShare.

Posted: 07 May 2008 | Published: 01 Nov 2007

WHITE PAPER: Documentum Archive Services for SAP is a lightweight, certified SAP archiving solution, directly connected to EMC Centera and other EMC storage.

Posted: 05 May 2008 | Published: 25 Jan 2006

SOFTWARE LISTING: ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims...

Posted: 30 Apr 2008 | Published: 01 Apr 2008

CASE STUDY: Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ...

Posted: 24 Apr 2008 | Published: 01 Jan 2006

WHITE PAPER: This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper.

Posted: 16 Apr 2008 | Published: 11 Oct 2010

WHITE PAPER: The core objective of a good inventory management system is to provide the best possible customer service within the restraint of the lowest practical inventory costs.

Posted: 03 Apr 2008 | Published: 01 Oct 2007

CASE STUDY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.

Posted: 28 Mar 2008 | Published: 01 Sep 2007

WHITE PAPER: This paper explains how to excel at customer service using the best tools for the task.

Posted: 17 Mar 2008 | Published: 01 Jul 2007

WHITE PAPER: Download this buyer's guide to learn what you need from an enterprise report management solution.

Posted: 17 Mar 2008 | Published: 01 Jun 2007