ITSM Reports

EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

Posted: 08 Feb 2021 | Published: 22 Jul 2020

EZINE: In this week's Computer Weekly, the UK government has passed the Investigatory Powers Act, labelled a "snoopers' charter" that expands the scope of state surveillance – but what does it mean for businesses? We find out what digital transformation means in the fire and rescue service. And we examine the public cloud and storage. Read the issue now.

Posted: 08 Feb 2021 | Published: 14 Feb 2017

EZINE: In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.

Posted: 08 Feb 2021 | Published: 09 Jul 2018

EGUIDE: In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.

Posted: 08 Feb 2021 | Published: 17 Apr 2018

EGUIDE: Find out how Norwegian bakery chain Baker Brun is doing things in a smarter way through the collection of data, that helps it make sound business decisions, through a mobile app rather than pen and paper.

Posted: 08 Feb 2021 | Published: 10 Jul 2017

WEBCAST: In this webcast you will learn how Mission Critical & Proactive Services help you improve availability, reduce risk and increase service management.

Posted: 01 Dec 2008 | Premiered: Nov 26, 2008

WHITE PAPER: This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.

Posted: 14 Oct 2008 | Published: 11 Oct 2008

WHITE PAPER: Read this white paper to learn how IBM Tivoli Service Management Center for System z can help you reduce the overall cost of IT by transforming your data centre from a reactive, resource focus to a business-driven, proactive service.

Posted: 27 Oct 2008 | Published: 27 Oct 2008

PRESENTATION TRANSCRIPT: Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.

Posted: 18 Jun 2009 | Published: 18 Jun 2009

WHITE PAPER: This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.

Posted: 08 Oct 2007 | Published: 01 Sep 2007