IT governance: enabling high performance in turbulent times
sponsored by IBM
WHITE PAPER:
This paper explains how CIOs can use governance best practices to mitigate the depth and duration of performance declines that often accompany periods of change and innovation. It will clarify what governance is - and isn't - and articulate how CIOs can begin to improve governance within their organizations.
Posted: 13 Feb 2009 | Published: 13 Feb 2009
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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps
sponsored by Global Knowledge
WHITE PAPER:
This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
Posted: 10 Dec 2008 | Published: 01 Jan 2006
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Creating Network-Aware Service Management
sponsored by Microsoft
WHITE PAPER:
The integration of EMC® Smarts® and Microsoft® System Center Operations Manager 2007 delivers the capabilities IT departments need to enable network-aware service management.
Posted: 17 Jan 2008 | Published: 01 Jan 2008
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ITIL® v3: What It Is and Why You Should Care
sponsored by Global Knowledge
WHITE PAPER:
This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
Posted: 14 Oct 2008 | Published: 11 Oct 2008
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The New Face of IT Service Management: Aligning Business, Development and Operations Teams for Strategic Advantage
sponsored by IBM
WHITE PAPER:
This research shows that a lack of trust in IT's ability to deliver business value is one of the biggest hurdles that enterprises face in bringing IT and business closer together.
Posted: 13 Feb 2009 | Published: 13 Feb 2009
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Improve Your Business through Best Practice IT Management
sponsored by Kaseya
WHITE PAPER:
This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: 08 Oct 2007 | Published: 01 Sep 2007
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Realizing ITIL V3: Top Technologies to Drive Value
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Posted: 18 Jun 2008 | Published: 01 Aug 2008
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
sponsored by BMC Software, Inc.
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009
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Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER:
Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
Posted: 09 Oct 2006 | Published: 01 Feb 2007
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The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution
sponsored by uptime software inc.
WHITE PAPER:
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.
Posted: 28 Jul 2008 | Published: 28 Jul 2008
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