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How Do You Score? Silverpop's Benchmark Study of B2B Lead Management Practices sponsored by Vtrenz, Inc WEBCAST: Listen to this webinar and learn how to grab a peek at your competitors marketing results. It also discusses lead growth, form completion rate, email performance metrics, channels, and best practices. Posted: 20 Aug 2008 \| Premiered: Aug 20, 2008 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| B2B Online Trading \| Best Practices \| Budgeting \| Channel Management \| Email \| Lead Generation \| Market Research \| Metrics \| Performance Testing \| Product Development

Oracle Enterprise Repository and Oracle Service Registry for SOA Governance sponsored by Oracle Corporation DATA SHEET: Service-oriented architecture (SOA) is an entirely new approach to IT that connects people, process, and technology in a dynamic, distributed environment; however, it also increases system complexity. Read this data sheet to learn how together, Oracle Enterprise Repository and Oracle Service Registry create a solid foundation for SOA governance. Posted: 14 May 2009 \| Published: 14 May 2009 TOPICS: Best Practices \| Business Intelligence \| Business Process Automation \| Collaboration \| Metrics \| Oracle (Product) \| ROI \| SOA \| SOA Governance \| Systems Integration

Energy Logic: Calculating and Prioritizing Your Data Center IT Efficiency Actions sponsored by Emerson Network Power WHITE PAPER: This paper reviews the challenges of measuring data center energy efficiency and proposes a solution: a new metric called CUPS, or Compute Units per Second, that allows data center managers to calculate data center efficiency. Posted: 07 Jul 2009 \| Published: 07 Jul 2009 TOPICS: Data Center Infrastructure Efficiency \| Data Center Management \| Data Center Power Management \| Energy Efficiency \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Spending \| Metrics \| Operating Equipment Efficiency or Effectiveness (OEE) \| Operational Metrics (Systems) \| RAS (Reliability, Availability, Serviceability) \| Server Virtualization \| Systems Maintenance

Improving Operations with Reports, Plans and Metrics sponsored by IBM Cognos WHITE PAPER: This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control. Posted: 11 Aug 2008 \| Published: 01 Jun 2008 TOPICS: Customer Service \| Downtime \| Enterprise \| Inventory Management \| Manufacturing \| Metrics

Mortgage Company Uses DataFlux Technology to Improve Reporting, Manage Compliance sponsored by DataFlux Corporation CASE STUDY: Read how using DataFlux technology, this financial company implemented a data governance program, creating more complete and accurate data and drastically reducing the time needed to comply with Federal reporting regulations. Posted: 14 Jan 2009 \| Published: 14 Jan 2009 TOPICS: Data Governance \| Data Profiling \| Data Quality \| Financial Reporting \| Financial Services \| Financial Services Industry \| Metrics \| Reporting Software \| Sarbanes-Oxley Compliance

The Oracle SOA Governance Solution sponsored by Oracle Corporation DATA SHEET: Successful adoption of service oriented architecture (SOA) as an IT strategy does not in of itself guarantee business results. Effective SOA governance is essential to achieving measurable, sustainable business value. This data sheet showcases key features and benefits of Oracle's SOA Governance Solution. Posted: 14 May 2009 \| Published: 14 May 2009 TOPICS: Metrics \| Oracle (Product) \| QOS \| Regulatory Compliance \| ROI \| SOA \| SOA Governance \| Web Services Management

The Green Data Center: Energy-efficient Computing in the 21st Century: Chapter 1, 2008 Update sponsored by Rackable Systems WHITE PAPER: This green data center e-book serves as an all-in-one guide to lead you through the process of creating an energy-efficient data center. Posted: 31 Oct 2008 \| Published: 31 Oct 2008 TOPICS: Cooling Equipment \| Data Center Management \| Data Centers \| Environmental Compliance \| Environmental Law \| Metrics \| Power Generation Equipment \| Server Virtualization

BuilderMT Increases Customer Satisfaction from 66% to 90% in Less than a Year with Parature sponsored by Parature, Inc. CASE STUDY: BuilderMT is the nation's leading provider of production management software for residential homebuilders, and has achieved wide notoriety and national awards for streamlining the workflow management process and improving the efficiency. Posted: 25 Feb 2008 \| Published: 01 Jan 2006 TOPICS: Customer Care \| Customer Satisfaction \| Licensing \| Metrics \| Product Development \| Software

Management Excellence: The Metrics Reloaded sponsored by Oracle Corporation WHITE PAPER: In performance management, consistency is king. The simple sounding steps-identify and focus on value drivers, and align the organization to drive results - beg the question: What's the best performance management framework? Read this paper to learn more. Posted: 05 May 2009 \| Published: 01 Sep 2008 TOPICS: Business Development \| Business Integration \| Business Intelligence \| Enterprise \| Enterprise Systems \| Metrics \| Operational Support Systems \| Oracle (Product) \| Strategic Planning

Enhancing the Customer Experience with Loyalty Management sponsored by SAP America, Inc. WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. Posted: 27 Apr 2009 \| Published: 27 Apr 2009 TOPICS: Best Practices \| CRM \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service Best Practices \| Metrics \| ROI \| SAP (Product)

KPI Reports