Research & Development Centers Reports

WHITE PAPER: In this white paper, you will gain insight into five myths commonly associated with agile development. Explore what agile development is in reality, what it is not, and the true benefits of transitioning to agile methods in your organization.

Posted: 15 Oct 2008 | Published: 26 Sep 2008

INFOGRAPHIC: Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.

Posted: 18 Jan 2022 | Published: 18 Jan 2022

EZINE: When the war between Hamas and Israel began, cyber security professionals and major government and private organisations braced for an inevitable accompanying online war. In this issue of CW EMEA, we outline cyber war, patterns of threat activity, and find out what security teams can do to protect their organisations. Read the issue now.

Posted: 22 Nov 2023 | Published: 07 Dec 2023

EZINE: In this handbook, focused on CIO trends in the Asia-Pacific region, Computer Weekly looks at the top IT predictions for the year ahead

Posted: 14 Jan 2022 | Published: 14 Jan 2022

EGUIDE: Researchers have developed a machine learning (ML) tool capable of using electrocardiogram (ECG) readings to detect and classify heart attacks more quickly and accurately than standard approaches. The model was able to accurately reclassify 1 in 3 patients with chest pain based on heart attack risk. Download the article to read more.

Posted: 19 Jul 2023 | Published: 19 Jul 2023

EZINE: Australian organisations such as BPay are turning to unified communications (UC) to create workplaces where employees operate in a flexible and open work environment. In this issue of CW ANZ, we look at how companies are approaching UC, the state of the market and what organisations need to do to be successful in rolling out UC tools.

Posted: 08 Feb 2021 | Published: 11 May 2018

RESEARCH CONTENT: Brands such as Airbnb disrupt industries and change how consumers think about the market, according to this research from Cass Business School, City University London.

Posted: 08 Feb 2021 | Published: 16 Mar 2016

EBOOK: In this 14-page buyer's guide, Computer Weekly looks at their expanding variety, how they create organisational structure and what they have to offer in terms of security.

Posted: 08 Feb 2021 | Published: 27 Feb 2018

EZINE: In this week's Computer Weekly, we examine the minefield around datacentre planning permission across the UK, after government blocked a major development next to the M25. The metaverse is making inroads into the industrial world – is this the real future for the technology? And we analyse the trends changing the app market. Read the issue now.

Posted: 27 Nov 2023 | Published: 28 Nov 2023

WHITE PAPER: The demise of the data center has been somewhat exaggerated. While the adoption of public cloud has been transformative for many large enterprises, many organizations find a combination of on-premises, private, and public clouds to be the most effective strategy for long-term success. Read this report to learn more.

Posted: 16 May 2024 | Published: 02 Jun 2023

BLOG: It’s a fact that the customer experience directly affects your bottom line. Recent research shows that organizations with a high performing call center and excellent customer service earn more revenue and profit than those that don’t. But how do you know how well your call center is performing? Read on to learn what you should be checking for.

Posted: 20 Apr 2024 | Published: 20 Apr 2024

BLOG: American Tower recently broke ground on a new edge data center in Raleigh, North Carolina, expanding its data center portfolio. The facility will deliver 4MW of power and enable local enterprises to improve business outcomes through advanced cloud and AI technologies. Read the full blog post now for more details.

Posted: 15 Aug 2024 | Published: 19 Aug 2024

WHITE PAPER: Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.

Posted: 22 Nov 2022 | Published: 02 Aug 2022

BLOG: American Tower is building an Aggregation Edge Data Center in Raleigh, North Carolina, to support digital transformation. This facility will leverage the city's tech ecosystem and strategic location to deliver low-latency infrastructure, cloud services, and advanced connectivity to local businesses. Read on now to learn more.

Posted: 14 Nov 2024 | Published: 15 Nov 2024

EGUIDE: This expert guide delves into the challenges of adopting and managing software-defined data centers. Discover how to overcome these challenges with a successful plan for implementation so that your enterprise can support the needs of a software-defined world.

Posted: 08 Feb 2021 | Published: 18 Aug 2016

BLOG: Contact centers offer a wide range of services depending on the products or services their organization provides. However, if your contact center does not offer the right services that are aligned with your customer’s needs, you run the risk of losing customers. Read on to learn more about offering the services your customers need, every time.

Posted: 21 Jun 2024 | Published: 21 Jun 2024

EZINE: In this week's Computer Weekly, we look through the chancellor's Autumn Budget and Spending Review to find what it means for the UK tech sector. As COP26 starts, we assess the green credentials of the IT industry. And we hear one CTO's experiences of learning the privacy lessons of GDPR. Read the issue now.

Posted: 29 Oct 2021 | Published: 02 Nov 2021

WHITE PAPER: Discover the metrics that matter most for contact centers in 2024 and beyond. This report explores how to measure customer loyalty, uncover actionable intelligence, and strengthen brand value. Read the full research to learn the key metrics for the modern customer experience.

Posted: 13 Sep 2024 | Published: 13 Sep 2024

BLOG: Agents are worn thin, burnt out, and over-taxed. To improve this situation starts with contact center management. Read this blog post to consider 15 best practices to stay efficient and on-trend with your contact center management this year.

Posted: 18 Apr 2024 | Published: 18 Apr 2024

CASE STUDY: Experiencing a surge in digital requests, California’s Employment Development Department (EDD) set out to modernize its contact center operations. Follow the department’s journey, supported by an MSP, in this case study.

Posted: 08 Jun 2024 | Published: 08 Jun 2024

CASE STUDY: Deliveroo used Atlassian's Jira Service Management to improve customer support, creating a unified help center, automating processes, and enhancing collaboration between developers and customers. The results include a 95% customer satisfaction score and 30% increased developer efficiency. Read the case study to see how Deliveroo unlocked Jira.

Posted: 18 Oct 2024 | Published: 18 Oct 2024

EZINE: In this week's Computer Weekly, we find out how consumer goods giant Unilever has changed its thinking about IT to support a global digital transformation. The UK boss of Hewlett Packard Enterprise assesses progress after the first year since HP split in two. And we examine how software development is changing in the enterprise. Read the issue now.

Posted: 08 Feb 2021 | Published: 22 Nov 2016

EZINE: In this week's Computer Weekly, we examine the risks to national infrastructure from vulnerabilities in industrial control systems. DevOps is growing in popularity – we find out about the organisational, process and cultural approaches to make it succeed. And we ask CIOs how they are becoming hybrid IT and digital leaders. Read the issue now.

Posted: 08 Feb 2021 | Published: 07 Mar 2017

EGUIDE: Synthetic data generation and use can bolster clinical research, application development and data privacy protection efforts in the healthcare sector.

Posted: 04 Sep 2024 | Published: 04 Sep 2024

VIDEO: Research shows that AI and analytics bring a total annual value of up to $2 trillion to the financial services sector. One main driver for this is the adoption of AI in the contact center to improve the speed, accuracy, and efficiency of customer service operations. Watch this video to learn how you can leverage AI to power your CX to a new level.

Posted: 19 Jun 2024 | Premiered: 19 Jun 2024

BLOG: By streamlining your interactive voice response (IVR) call center system, you can supercharge your business's operational efficiency, productivity, and customer experience. Read this blog post now to get an in-depth look at how IVR can enhance your call center as well as 15 best practices to maximize its potential.

Posted: 24 Apr 2024 | Published: 24 Apr 2024

EZINE: In this week's Computer Weekly, we talk to the Chancellor of the Exchequer about his plans to support innovation and growth in the UK tech sector. Composable IT is the latest trend in building software to support business change. And Halfords built its own service management software – and now is selling it to other retailers. Read the issue now.

Posted: 27 Sep 2021 | Published: 28 Sep 2021