Utility Services Reports

EGUIDE: This handbook outlines best practices for building a secure IT/OT convergence and integration strategy, as well as insights into why people may just be the most critical piece of the IT/OT convergence security equation.

Posted: 08 Feb 2021 | Published: 14 Aug 2020

WHITE PAPER: Greater equipment densities and power demands are driving the need for 3-phase power in the equipment cabinet. This white paper explains 3-phase power, its advantages and the cost savings associated with using it in the data center.

Posted: 04 Sep 2007 | Published: 01 Sep 2007

WHITE PAPER: Explore the four phases of the lifecycle for the upgrade methodology of an on-site delivery model that provides upgrade services to enable one organization to achieve its business objects.

Posted: 10 Apr 2008 | Published: 01 Apr 2008

EZINE: In this week's Computer Weekly, we find out how new technologies are supporting the rise of vertical farming, and could revolutionise food supply chains. We examine one of the biggest trends in the cloud – serverless computing. And Brexit has not yet ended the debate about UK-EU data protection. Read the issue now.

Posted: 08 Feb 2021 | Published: 26 Jan 2021

EZINE: In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.

Posted: 08 Feb 2021 | Published: 16 Mar 2018

WHITE PAPER: SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.

Posted: 22 Aug 2007 | Published: 01 Aug 2007

LANDING PAGE: Qualitest helps utilities companies speed up digital transformation, increase customer satisfaction, and ensure compliance with AI-powered QA services. Learn how you can boost performance, resilience, and security across your smart grid and smart water systems by reading the full article.

Posted: 10 Jan 2025 | Published: 11 Jan 2025

PRODUCT OVERVIEW: BDEx offers utilities using SAP a comprehensive customer view, enhancing back-office efficiency, unlocking revenue, and reducing calls. This add-on provides a 360-degree perspective to streamline operations and improve customer service. Explore this Product Overview to see how BDEx can transform your utility's SAP experience in 2025 and beyond.

Posted: 07 Mar 2025 | Published: 08 Mar 2025

BLOG: This blog post highlights five key takeaways from the ASUG SAP for Utilities conference: cloud migration trends, the increasing pace of change, robotic automation, customer support challenges, and the impact of generative AI. Discover insights into the latest developments shaping the utilities industry. Read the full blog post to learn more.

Posted: 07 Mar 2025 | Published: 08 Mar 2025

EBOOK: The goal of observability is to increase system reliability and customer satisfaction, but sometimes these are difficult to achieve simultaneously. That’s why many businesses are utilizing SLOs (service level objectives). Read on now to learn how SLOs offer benefits like flexibility, better prioritization, and lower risk of downtime.

Posted: 29 Jan 2025 | Published: 29 Jan 2025

CASE STUDY: This case study explores how a national health payer uncovered $2.4M in annual savings potential by leveraging Agentic AI to transform utilization and care management. Learn how they achieved efficiency gains, improved accuracy, and enhanced user experience. Read the full case study to discover their roadmap for successful AI adoption.

Posted: 07 Feb 2025 | Published: 07 Feb 2025

ESSENTIAL GUIDE: This article in our Royal Holloway Security Series provides a short introduction to Critical Infrastructure Protection.

Posted: 08 Feb 2021 | Published: 02 Sep 2016

WEBCAST: Organizations are under pressure to utilize their cloud services and environments to their maximum potential. But this has led to some security concerns. In this webcast, ESG’s Melinda Marks joins with experts from AWS and Palo Alto to discuss how organizations can elevate their threat intelligence across the cloud. Tune in to learn more.

Posted: 29 Jul 2023 | Premiered: Jul 29, 2023

VIDEO: In this customer testimonial, you’ll learn how a digital advertising platform was able to quickly scale its team of professionals and find a partner that helped them better utilize various AWS programs and services. Tune in now to find out how they leveraged Automat-it to perform a large-scale migration to AWS and drive the business forward.

Posted: 04 Feb 2025 | Premiered: 05 Feb 2025

EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.

Posted: 08 Feb 2021 | Published: 02 Jan 2020

EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.

Posted: 08 Feb 2021 | Published: 09 Jan 2019

WHITE PAPER: Fragmented data, exceeded budget, data risk—these are 3 challenges common to mainframe modernization. To avoid these challenges and facilitate a smooth transformation, many organizations utilize a tool or service. One such service is Application Migration Methodology (AMM). Read this white paper to understand AMM’s 5 steps.

Posted: 28 Oct 2022 | Published: 28 Oct 2022

EGUIDE: Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.

Posted: 08 Feb 2021 | Published: 12 Jul 2018

WHITE PAPER: Information sharing is key to success in today's highly analytical environment. Data can lead to insight, but at the same time, enterprises need to be vigilant about who has access to their data and what they are able to do with that data.

Posted: 09 Dec 2024 | Published: 06 Jan 2025

WHITE PAPER: Information sharing is key to success in today's highly analytical environment. Data can lead to insight, but at the same time, enterprises need to be vigilant about who has access to their data and what they are able to do with that data.

Posted: 21 Dec 2024 | Published: 06 Jan 2025

EGUIDE: In this e-guide, find out how the cloud has levelled the playing field for Australian startups, why cloud services are beating IT departments and how one Australian bank is turning to the cloud to power its HR operations.

Posted: 08 Feb 2021 | Published: 30 May 2017

EGUIDE: Modern paper processes are ripping up the rule book. In this 13-page buyer's guide, Computer Weekly looks at risk mitigation, security measures for connected printers and the shift towards end-to-end digitisation.

Posted: 12 Jul 2021 | Published: 12 Jul 2021

EBOOK: The financial services market is estimated to grow to a valuation of over $37bn. With that much at stake, financial service companies need to find ways to differentiate themselves from the competition and capture market share. To do that, it all starts with an optimized customer experience. Read on to see why and learn how you can make it happen.

Posted: 22 Jun 2024 | Published: 22 Jun 2024

EGUIDE: In this e-guide, we discuss the ever-evolving world of print within the digital age. We look at how major print vendors are planning on using the channel to help them grow, how 3D printing is having an impact andwhy cloud-based solutions are increasing.

Posted: 08 Feb 2021 | Published: 22 Feb 2019

BLOG: Contact centers are evolving with the rise of omnichannel communication, IoT, self-service, and AI. Learn how virtual contact centers can help you connect with customers, empower agents, and leverage analytics to deliver excellent service. Read the full blog post to discover the future of contact centers.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

ANALYST REPORT: Enterprises are increasingly turning to traditional managed print service providers to improve process efficiency across both paper and digital information, says this report from analyst group, Quocirca.

Posted: 08 Feb 2021 | Published: 30 Sep 2016

CASE STUDY: An AI-powered code review service from Ki Reply helps a major German car manufacturer improve code quality and productivity. It analyzes code in context, provides tailored recommendations, and integrates seamlessly into the development workflow. Read the full product overview to learn more.

Posted: 30 Jul 2024 | Published: 30 Jul 2024

CASE STUDY: Discover how SA Power Networks improved field crew connectivity and safety in remote areas using satellite and cellular technology. Learn how they reduced restoration times, enhanced worker visibility, and unlocked operational efficiencies. Read the full case study.

Posted: 18 Dec 2024 | Published: 19 Dec 2024

PRODUCT OVERVIEW: Discover how Covenco provides IBM Software-Defined Storage solutions for new and refurbished equipment. Modernize your storage and data protection with flexible, cost-effective options. Learn more about IBM SDS offerings.

Posted: 07 Feb 2025 | Published: 07 Feb 2025

BLOG: The contact center of the future is powered by innovative technologies like AI, IoT, and UCaaS. Learn how to transform your contact center experience by leveraging the latest trends in this informative blog post.

Posted: 31 May 2024 | Published: 31 May 2024